Gonzabet Casino Review

The Gonzabet online casino features a modern website with user-friendly usability. I started exploring the site with its desktop version. The main menu is located at the top of the page and includes links to the following sections: Casino, Live Casino, Promotions, and Tournaments. There are also buttons for Activity Hub, Gonzo Games, Loyalty Program, and Instant VIP. In the top right corner, you’ll find buttons for registration and login, search, support, and language selection. The site is available in English, Portuguese, and German.

In the mobile version, the menu and buttons are arranged more compactly for mobile users. The Activity Hub, search, Gonzabet login, and registration buttons are shown separately, while the rest are hidden in a menu in the top right corner, which can be accessed by tapping the three-line icon.

I thoroughly examined the casino’s reputation. It has high ratings on TrustPilot and numerous up-to-date positive reviews — some of them were posted just a few days ago. Players most frequently highlight the fast withdrawal process as the main advantage. I found only a few negative reviews overall, and the casino responded to all of them. For example, one player mentioned receiving SMS messages from other gaming sites after registering. Another pointed out that there are too many unnecessary requirements before making a withdrawal. I will definitely verify these claims and share my assessment of how well the casino protects player data and whether it clearly informs users in advance about what is needed for withdrawals.

The website is owned and operated by FGS SOFTWARE SOLUTIONS S.R.L., a company registered and established under the laws of Costa Rica. All operations are regulated by the Government of Costa Rica, and our official company registration number is 3-102-871832.

Important T&C

In the Terms & Conditions, I found that only players who have reached the legal age of majority in their jurisdiction — and are at least 18 years old — are allowed to use the website's services. I also found a list of Excluded Jurisdictions, whose residents are not allowed to open accounts or deposit funds on the site. These include: Bulgaria, Cyprus, Lithuania, Malta, Moldova, Spain, Romania, the UK, the USA, and others.

As part of the KYC (Know Your Customer) process, the casino may request documents at any time to verify a player’s identity. These may include properly certified ID, proof of residence, proof of ownership, and transaction histories of the payment methods used within the last 12 months, such as bank or credit/debit card statements, etc. The requested documents must be provided within 10 days from the moment of the request. The verification process typically takes 1 day, which is frequently confirmed by players in their reviews.

If a player does not log into their account for 180 days, it will be considered an "Inactive Account". From that point on, an administrative fee of 5 EUR will be deducted from the player’s balance until it reaches zero.

All Gonzabet complaints must be submitted via email to customer support. The email should include the following details: account username, full name as registered on the account, email subject stating the reason for the complaint, a detailed description, and specific dates and times related to the issue. Players will receive a response within 10 days.

The Responsible Gaming page contains general information, a list of organizations that provide help and support, as well as recommended filtering tools to help protect minors from accessing the site.

Registration process

The registration process took me less than a minute. I only had to fill out a single form with the following information: Email, Password, Country, and choose a currency. I also had to check a box to confirm that I’m over 18 years old, that I accept the Terms & Conditions and Privacy Policy, and that I consent to the processing of my personal data. There was also an optional checkbox to receive all offers and promotions.

The registration process could have been made even simpler, as the casino offers the option to sign up via Google or Apple accounts — which is very convenient.

Since one of the reviews raised concerns about player data security, I decided to check what account settings are available for users — but I only found the option to change the password manually. It would be helpful if the account settings also included a two-factor authentication (2FA) option.

That said, I carefully reviewed the Privacy Policy section and found it provides a fairly detailed explanation of how the casino protects players' personal data. For example, the casino has adopted a secure communication protocol via the Internet — TLS 1.2, which is used to enable secure financial transactions. This protocol involves encrypting personal data during transmission over the Internet. The casino also stores personal data digitally on encrypted hard drives, which provides an additional layer of protection. Therefore, the loss or transfer of player data to third parties is practically impossible, which makes it unlikely that the player who complained about receiving SMS from other gaming sites was affected due to any fault of the casino. The site appears to take player security seriously.

Casino bonuses

From the T&C I learned that Gonzabet bonuses are available to all players except those from Sweden and Finland.

Among the current offers: First Deposit Bonus, Cashback, Friday Reload, Monday Free Spins. There is also an Activity Hub, Tournaments, a Loyalty Program, and the Instant VIP option.

First Deposit Bonus

When making their first deposit, a player can receive a 100% bonus up to 6000 EUR + 100 FS. To get this, the player must deposit at least 30 EUR and wager the bonus with a x40 requirement. Free Spins will be credited 25 per day over 4 days, provided the player wagers their deposit x1.

This bonus has territorial restrictions not only for players from Sweden and Finland, but also from Armenia, Tunisia, Croatia, Georgia, Malaysia, Argentina, Peru, Bosnia and Herzegovina, Indonesia.

Cashback

Every player after registration can receive 15% cashback. To qualify, a deposit of at least 20 EUR is required.

Cashback is credited automatically every Tuesday. It amounts to 15% of the sum that remains after subtracting the amount of withdrawals, bonuses, and remaining balance from the total deposits. In other words, this is cashback on the player’s losses.

The same list of restricted countries applies to this promotion.

Friday Reload

On Fridays, players can receive a 50% bonus up to 6000 EUR. A minimum deposit of 40 EUR is required, and the bonus must be wagered with a x40 requirement. This bonus can only be claimed once per week.

The same list of restricted countries applies to this promotion.

Monday Free Spins

Every Monday, players can receive up to 100 FS depending on the deposit amount:

• 20 FS for a deposit of at least 30 EUR

• 50 FS for a deposit of at least 45 EUR

• 100 FS for a deposit of at least 60 EUR.

Each bonus has a separate promo code that must be entered when making the deposit. The bonus must be wagered with a x40 requirement.

Activity Hub

An Activity Hub is available to players with Missions, Gonza Games, Store, Bonuses, and the Weekly GonzaBox. To take advantage of all the benefits, players must accumulate Points. These can be earned by completing missions. Points can then be exchanged in the Store for Free Spins or Cash Bonuses. They can also be used to participate in Gonza Games. For example, a deposit of 500 EUR grants 150 Points. In the Store, this can be exchanged for 10 FS. Or you can use 100 Points for 10 EUR in Cash and spend the remaining 50 Points on Gonza Games (e.g., 25 Points for 1 Gonza Spin).

The Activity Hub also includes the Weekly GonzaBox section. Here, players can receive daily bonuses. For example, on the day I prepared this Gonzabet review, I received 2 spins for the Desert Wheel as a gift.

Tournaments

The Tournaments section features current tournaments, as well as those that have ended or are coming soon. Among the current ones, I saw 4 tournaments with prize pools ranging from 2,500,000 to 12,000,000 EUR. The tournaments were provided by Spinoleague, KALAMBA GAMES, Evoplay, and Playson.

Loyalty Program

The Loyalty Program includes 9 levels: Stranger, Comer, Risky, Engine, Slotfighter, Energizer, Fan, Lucky, Emperor. The higher the level, the higher the cashback, and additional benefits appear such as Individual Withdrawal Limits, a Personal Manager, and more.

I liked that the program has transparent conditions. You can level up by earning Exp. progress points. Every 1 euro deposit earns 1 point. For example, to move to level 1, you need to accumulate 500 Points, meaning deposit a total of 500 EUR.

Instant VIP

This option is for those who don’t want to accumulate Points but prefer to get all the benefits and VIP status immediately. The player must verify their account with documents and deposit at least 1000 EUR. After that, a VIP player gains access to technical support, a personal gaming expert, and additional assistance during the withdrawal process.

In response to the question about the availability of Gonzabet no deposit bonuses, the support team told me: "We do have no deposit bonuses, but they are offered individually based on the player’s activity on the site." But you can always find them from other casinos on this SlotsUp’s page.

Payments

When registering, a player can choose a currency from the following list: EUR, USD, NZD, CHF, AUD, CAD, PLN, GBP.

The available deposit methods are: Visa/Mastercard, PayOp, Jeton, JetonCash, MiFinity and cryptocurrencies: Bitcoin, Ethereum, Litecoin, BCH, DOGE, USDT ERC20, USDT TRC20.
For withdrawals, the available methods are: Jeton, PayDo, MiFinity, and cryptocurrencies: Bitcoin, Ethereum, Litecoin, BCH, DOGE, USDT ERC20, USDT TRC20.

The exact set of payment methods depends on the player’s country.

Before submitting a withdrawal request, the player must wager their deposit amount at least x1. The withdrawal time depends on the chosen payment method and may take up to 5 days. However, in reviews, I saw that players praised the casino for fast withdrawals — in some cases, within just 24 hours.

There are also Gonzabet withdrawal limits: 5,000 EUR per day, 10,000 EUR per week, and 30,000 EUR per month.

The casino does not charge any fees for deposits or withdrawals.

I found one complaint in a Gonzabet review where a player claimed that many requirements came up during the withdrawal process. However, the Terms & Conditions clearly explain what may be required from the player and what the rules are. If you read them carefully before registering, none of this should come as a surprise. Moreover, all of these rules are standard for any casino and should not cause any confusion or concern.

Games catalog

The website offers a wide variety of Gonzabet games. Navigation is easy thanks to a catalog with categories and a search function. Available game categories include: Slots, Live, Top, New, Jackpot, Bonus Games, Bonus Buy, Table Games, Instant, Megaways, and Drop & Wins. Players can also save their favorite games by clicking the heart icon, which adds another category — Favorites. Games can be searched by name or by provider.

Demo versions of the games are available both on the desktop and mobile versions of the site. Players can try them out even without being registered or logged in — which is especially convenient for beginners.

There are restrictions on games from certain providers for players in specific countries:

• NetEnt does not allow access to players from Australia, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Lithuania, Latvia, Portugal, Spain, Sweden, Switzerland, the UK, the USA, and others.

• Universal Monsters games are only available in Finland, Cyprus, Germany, Greece, Hungary, Iceland, Ireland, the Netherlands, Norway, Poland, Slovakia, Slovenia, and several other countries.

• There are also additional restrictions on specific slots. All of them can be found in the Terms & Conditions.

Support

The first place I went when I needed help and clarification was the FAQ section. However, it's not very extensive — there are only 12 questions covering the most important topics.

For all other questions, I contacted the support agents via Email and Live Chat. Both channels work perfectly and respond very quickly.

For example, I received a reply via Email in just 8 minutes — this is one of the fastest email support responses I’ve experienced.

In Live Chat, you can select your language before starting the conversation. Support is available in English, Portuguese, and German. Agents connect instantly, respond quickly, and are genuinely helpful.

Mobile App

When I was preparing this review, I found buttons prompting me to download the Gonzabet app and clicked on them. It turned out that the casino doesn’t have a dedicated app — instead, players are offered the option to install a website shortcut to their device’s home screen.

I think this option will still be convenient for many players.

Conclusion

What I liked the most was the variety of bonuses and Gonzabet promotions available for players. All the terms are clear and realistic to meet — even those of the Loyalty Program, which is rare.

I also appreciated the large and user-friendly game catalog, especially the ability to try demo versions even before registration — this is very important for beginners.

What I would like to see added to the site is a wider range of responsible gaming tools that players can manage themselves from their account. Currently, the tools are more of a recommended nature rather than something the user can control directly. I also felt the lack of a comprehensive Help Center where players could search for answers — the current FAQ is quite limited. However, this is well compensated by the fast and high-quality support service.

Overall, I have a positive impression of Gonzabet casino. It offers everything needed for both beginners and experienced players.