Methodology & Metrics

Before assessing the rating for the “License” criterion, we consider the following factors:

1. The markets the casino operates in and their regulations.
2. Is it international online casino or focused on a specific country?
3. The license or licenses held by the online casino.

Based on these factors, we form our assessment.

Before assessing the rating for the “Reputation” criterion, we consider the following factors:

1. The reputation and user feedback of the casino across public information and UCG platforms.
2. The reputation of the company that owns the casino, as well as the reputation of any other brands under its ownership.
3. The reputation of other brands within the affiliate program to which the casino belongs.

Based on these factors, we form an objective assessment.

Before assessing the rating for the “Bonuses” criterion, we consider the following factors:

1. The types of bonuses a casino offers to new and existing users.
2. Bonus amounts, including bonus money, free spins, and free chips.
3. Bonus requirements, compared to industry averages.
4. Availability of exclusive bonuses for SlotsUp users.

Based on these factors, we form our assessment.

Before assessing the rating for the “Banking options” criterion, we consider the following factors:

• Payment systems: For deposits and withdrawals.
• Payment limits: For deposits and withdrawals.
• Quantity of banking options: : Comparison with other casinos.
• Local payments: Support for popular local deposit and withdrawal options.
• Public payment information:: Easily accessible and clearly presented to the user.
• Guides: Availability of instructions on how to deposit and withdraw money.

Based on these factors, we form our assessment.

Before assessing the rating for the “Games & Providers” criterion, we consider the following factors:

1. List of providers and game types.
2. Completeness of information about games.
3. Ease of navigation: availability of convenient search, filtering, and grouping of games.
4. Frequency of updates: presence of new games and how regularly they are added.
5. Demo mode availability: the option to play games in demo mode for testing purposes.
6. Jackpot games: presence and quantity of available jackpot games.

Based on these factors, we form our assessment.

Before assessing the rating for the “Terms & Conditions” criterion, we consider the following factors:

• Unfair T&Cs:
  The casino must not have seriously unfair T&Cs, such as extremely high bonus requirements, abnormally low withdrawal limits, hidden fees, unclear max bet rules, unclear or hard-to-find country restrictions, or rules that could unfairly void player winnings or violate the law.
• Fraud:
  The T&Cs must not include vague language or rules that could be misused to void legitimate player winnings.
• Clear restrictions:
  Casinos must properly block players from restricted countries and prevent them from registering and claiming bonuses.
• Payout of legitimate winnings:
  The casino must pay out all legitimate player winnings without unreasonable delays or unjustified denials.
• Assistance in Rule compliance:
  Rules like max bet or bonus limits should be automatically applied by the casino, not left for the player to keep track of.

Based on these factors, we form our assessment.

Our goal is to give a high rating to casinos whose T&Cs are not only legally correct but also protect players and ensure a fair and safe experience.

Before assessing the rating for the “Support & Care” criterion, we consider the following factors:

1. Communication channels: Availability of live chat, email, phone, and other ways to contact support.
2. Response time: How fast the support team answers.
3. Helpfulness and professionalism: Whether support gives clear, useful, and polite answers.
4. Availability:24/7 support or limited hours.
5. Languages: Support in different and local languages.
6. Self-help: FAQ, guides, and help centers for independent problem-solving.
7. Proactive: Whether the casino actively helps users with issues.

Based on these factors, we form our assessment.

Before assessing the rating for the “Responsible gambling tools” criterion, we consider the following factors:

1. Availability of tools: Deposit limits, loss limits, wagering limits, session time limits, time-out, and self-exclusion options must be available.
2. Ease of use: Tools must be easily accessible and simple to set up without needing to contact support.
3. External references: Links to responsible gambling help centers and organizations must be provided by casino site.

Based on these factors, we form our assessment.

We assess how trustworthy and safe the company holding the casino’s license is by reviewing public information, official registers, and the company’s history, including any past issues, fines, or feedback.

Based on these factors, we form our assessment, which is centralized and consistently applied to all casinos operated by the same company.

This rating is automatically calculated as the average SlotsUp Rating of all casinos owned by the same company. It directly and objectively influences the Safety Index.

If the company owns only one casino, this criterion is not considered when forming the Safety Index.

We evaluate how many complaints the casino has received, how serious they are, and how the casino handles them.

We consider both the number and the nature of complaints (e.g., delayed or canceled payments, unfair treatment, or violations of the casino's T&Cs).

We assess whether the casino has any serious complaints, warnings, or issues with its licensing and regulators.

We assess RTP using a specific scale that depends on the type of game.

For online slots:

For online roulette:

For online blackjack:

For online baccarat:

For online video poker:

For online crash game:

For online dice & craps:

For online scratch cards:

For online bingo:

For online keno:

For online slingo:

For online sic bo:

For online plinko:

Before assessing the rating for the "Features" criterion, we consider the following factors:

1. Availability of standard features of the game (like free spins, wilds, bonus rounds).
2. Availability of additional or unique features of the game.

Based on these factors, we form our assessment.

Before assessing the rating for the 'Game Mechanics' criterion, we consider the following factors:

1. Standard mechanics that form the core of the gameplay.
2. Modern or unique mechanics integrated into the core of the gameplay.
3. The level of game engagement.

Based on these factors, we form our assessment.

Before assessing the rating for the "Win Potential" criterion, we consider the following factors:

1. RTP.
2. Volatility.
3. Hit Frequency.
4. Multiplier.
5. Exposure.
6. Max Bet.

Based on these factors, we form our assessment.

• Terrible quality: poor graphics, design and sound effects: 20
• Below average quality: 40
• Average design and sound effects: 60
• Good design, but graphics and sound effects are less impressive: 80
• Modern, high-quality design with impressive graphics, sound effects, and a popular game theme.: 100

• No payouts and no features: 0
• Very low payouts and no features: 20
• Below average payouts: 40
• Average payouts with standard features: 60
• Mostly high payouts with attractive feature: 100

• Poor reputation: 0
• Average reputation or new provider: 40
• Good reputation, positive reviews: 80
• Great reputation, high quality slots, honest and licensed, jackpots available: 100