Privacy Policy

EFFECTIVE DATE — June 3, 2025

1. RESPONSIBLE ENTITY (CONTROLLER)

The controller for the processing of personal data on the SlotsUp website (https://www.slotsup.com/) is SlotsUp ("SlotsUp", "we", "us", "our").
If you have any questions or wish to exercise a privacy right, please submit a request through the Privacy Request Form available in the footer of every page. We handle all privacy‑related communications exclusively through this form to ensure secure and timely processing.
We are committed to responding to all valid privacy requests within 20 working days, or the shorter period required by the law of your jurisdiction.

2. WHO WE ARE & WHAT WE DO

SlotsUp is a comparison and educational resource for online gambling. Our mission is to provide clear, transparent, and up‑to‑date information so that players can make informed, responsible decisions. We:

• collect and organise data on casinos, bonuses, games, and country‑specific rules;
  
  

• test, analyse, and rate casinos and games using our proprietary Safety Index and SlotsUp Rating (12 criteria);
  
  

• show personalised content based on your country, language, currency, and local laws using auto‑detected Preset Settings and our Casino Match metric;
  
  

• promote responsible gambling by offering information for entertainment purposes only and restricting access to users who are 18 years or older (or the higher legal gambling age in your jurisdiction).
  
  

3. DEFINITIONS

(Capitalised terms not defined here have the meaning given elsewhere in this Policy.)

4. CATEGORIES OF USER INFORMATION WE COLLECT

We collect only the information necessary to operate the Website and to provide you with a safe and personalised experience.

We do not require you to create an account, disclose your real name, or provide contact details to use SlotsUp. If you voluntarily provide contact information (e.g. to request support), we process it solely to fulfil that request.

5. HOW WE OBTAIN YOUR CONSENT

We rely on a combination of:
1. A cookie‑consent banner that lets you enable or disable non‑essential cookies;
2. Just‑in‑time notices on each form that explain the specific data requested and its purpose; and
3. An opt‑in checkbox on any form where you voluntarily provide Personal Data (e.g. feedback form).

You may withdraw your consent at any time by submitting a request through the Privacy Request Form or by revisiting the Cookie Preferences panel (link in footer).

6. PURPOSES & LEGAL BASES FOR PROCESSING

*Where GDPR applies, “legitimate interest” is within the meaning of Art. 6(1)(f) GDPR; “consent” is Art. 6(1)(a); “legal obligation” is Art. 6(1)(c).

7. COOKIES & SIMILAR TECHNOLOGIES

We use cookies to enhance your experience. You can manage your choices at any time via the Cookie Preferences panel.

Full details are set out in our Cookies Policy (Section 9 below).

8. RETENTION OF USER INFORMATION

We retain Personal Data only for as long as needed to fulfil the purposes described above or to comply with legal obligations. Technical logs are typically kept for up to 24 months for security and analytics, then anonymised or deleted. Communication data is kept until we resolve your request, plus a maximum of 12 months for quality assurance, unless a longer period is required by law.

9. WHO WE SHARE DATA WITH

• Service providers. Reputable hosting, security, analytics, and marketing partners receive data only to perform contracted tasks and must protect it to a standard comparable to ours.
  
  

• Business transitions. If SlotsUp undergoes a merger or sale, personal data may transfer to the new owner under the same protections.
  
  

• Legal requirements. We may disclose data if required by law or to protect the rights, safety, or property of users or others.
  
  

• International transfers. Where data is transferred outside your jurisdiction, we ensure an adequate level of protection through (i) recognised adequacy regulations, (ii) contractual safeguards, or (iii) your explicit, informed consent.
  
  

We do not sell your Personal Data.

10. CHILDREN

SlotsUp is intended only for persons aged 18  or over (or the higher legal gambling age in your jurisdiction). We do not knowingly collect data from minors. If you believe a minor has provided data, please notify us and we will delete it without undue delay.

11. YOUR PRIVACY RIGHTS

Depending on where you live, you may have some or all of the following rights:

• Access – obtain confirmation whether we process your data and a copy of it;
  
  

• Rectification – correct inaccurate or incomplete data;
  
  

• Erasure – request deletion of data (subject to legal exceptions);
  
  

• Restriction – limit how we process your data in certain cases;
  
  

• Objection / Opt‑out – object to processing based on legitimate interest and opt‑out of marketing cookies;
  
  

• Portability – receive data you provided in a structured, machine‑readable format;
  
  

• Withdrawal of consent – withdraw consent at any time (does not affect prior processing);
  
  

• Non‑discrimination – exercise rights without disadvantage.
  
  

To exercise any right, submit the Privacy Request Form. We may need to verify your identity. There is no charge for a standard request; a reasonable fee may apply to repetitive or unfounded requests.

If you are not satisfied with our response, you have the right to lodge a complaint with your local data‑protection authority.

12. SECURITY MEASURES & INCIDENT RESPONSE

We employ technical and organisational measures such as TLS encryption, role‑based access controls, firewalls, and regular security audits to protect Personal Data. If a breach occurs that is likely to result in serious harm, we will notify affected individuals and the competent supervisory authority as soon as practicable.

13. INTERNATIONAL & U.S. STATE‑SPECIFIC DISCLOSURES

SlotsUp is a global service. Where privacy laws impose additional obligations—e.g. the EU/EEA GDPR, UK GDPR, California CCPA/CPRA, Virginia VCDPA, Colorado CPA, Connecticut CTDPA, Utah UCPA, or New Zealand Privacy Act 2020—we extend the corresponding rights and protections to all users to the extent required.

Specific notices required by those laws (e.g. CCPA "Right to Know", GDPR notice of safeguards for transfers) are incorporated by reference from Appendix A of this Policy.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Significant changes will be posted on this page and, where feasible, we will give at least 20 days’ advance notice (e‑mail or in‑site message). Continuing to use the Website after the effective date constitutes acceptance of the revised Policy.

15. CONTACT

Questions about this Policy should be submitted through the Privacy Request Form on our Website.

APPENDIX A — STATE & REGION SPECIFIC RIGHTS (verbatim provisions adopted from the example policy where applicable)

The following provisions apply in addition to the main body of the Policy whenever the relevant law covers you.

— GDPR (EU/EEA & UK): Articles 12–23 rights; information on safeguards for international transfers; right to lodge a complaint with a supervisory authority.

— California (CCPA/CPRA): Rights to Know, Delete, Correct, Opt‑Out of Sale/Sharing, Limit Use of Sensitive Data, and Non‑Discrimination.

— Virginia (VCDPA): Rights to Confirm, Delete, Correct, Opt‑Out of Targeted Advertising, Sale, Profiling, Obtain Copy, Non‑Discrimination.

— Colorado (CPA): Rights to Access, Correct, Delete, Port, Opt‑Out, Appeal.

— Utah (UCPA): Rights to Access, Delete, Port, Opt‑Out of Sale or Targeted Advertising.

— Connecticut (CTDPA): Rights to Access, Correct, Delete, Port, Opt‑Out of Targeted Advertising, Sale, Automated Profiling.

— New Zealand Privacy Act 2020: Rights to Access, Correction; complaints to the Office of the Privacy Commissioner.

Where the above provisions grant a stronger protection or additional right, SlotsUp will honour that right for residents of the corresponding jurisdiction.