CookieCasino Casino Review

CookieCasino online casino has been operating since 2020 and offers a modern, user-friendly website. The casino also has a convenient mobile version and the CookieCasino app, which loads quickly and works without any issues. The casino is available in six languages, including English, German, Finnish, and French. There are also localized versions for players from New Zealand and Canada.

I carefully checked the Cookie casino’s reputation and can say that it has high ratings from both experts and players on almost all review sites. On TrustPilot, the score is also above average, and most comments are positive. I found one CookieCasino review where a player experienced some confusion during the KYC process due to a surname change, but even there, the casino responded and said they would handle the case individually. Since this issue wasn’t mentioned anywhere else, I believe it was resolved.

The information confirming that the CookieCasino operates legally is easy to find across the website — both in the footer and in the T&C. Cookiecasino.com is owned and operated by N1 Interactive Ltd, a company incorporated under the laws of Malta with registration number C 81457. The CookieCasino casino is licensed and regulated by the Malta Gaming Authority under licence MGA/B2C/394/2017 (issued on 01/08/2018).

Important T&C

According to the T&C, players must be at least 18 years old. They are also fully responsible for following the laws of their own jurisdiction regarding online gaming, including any additional age-related requirements. The same section includes a list of countries whose residents are not allowed to use the site. You can review it in more detail here — in the section “Requirements for Playing at CookieCasino.”

The T&C also contain specific rules that apply only to players from Germany. These include verification requirements, account closure conditions, and other important details.

The CookieCasino online casino considers an account inactive if a player hasn’t used it for 12 months. Starting from month 13, a monthly fee of €/$5 will be deducted from the player’s balance. The casino will send email reminders informing the player that the account has become inactive. If the account remains unused for 30 months, the remaining balance will be returned to the player. If the player does not respond, the remaining funds will be withheld.

Players can submit any CookieCasino complaints via email support. If, after 8 weeks of review by the casino’s management, the player is not satisfied with the outcome, they may contact independent authorities. The T&C specify that these may be the designated alternative dispute resolution service, CasinoReviews.com, or the Malta Gaming Authority. All necessary contacts are provided there as well.

Verification becomes mandatory once the total amount of deposits or withdrawals reaches €/$2,000. However, the CookieCasino may request verification at any time if it needs to confirm the player’s identity. After receiving the request, the player must upload documents to their account, such as ID, payment method details, utility bills, etc. In some cases, additional verification via phone or video call may be required — for example, if the documents are not in Cyrillic or Latin script.

While preparing this CookieCasino casino review, I found a wide range of responsible gaming tools available to players — something quite rare for an international casino. A dedicated section provides general information, useful links to organizations and services, and a full list of available options. Players can set all limits and self-control features on their own, which is very convenient. These tools include:

• deposit limits

• loss limits

• wager limits

• self-exclusion

• cooling-off

• session limit

• reality check

I gave this category the highest possible score, which significantly boosted the casino’s overall rating. Comparing this to the previous version of the review, I can say the Cookie Casino has clearly improved — when the site first launched, players didn’t have access to such a wide range of self-control tools. I see this as a strong sign that the casino is actively enhancing its service for players.

Registration process

Registration doesn’t take much time and goes through several steps:

1. You need to provide the main CookieCasino login details: Email, Password, and choose your currency. At this stage, you must also confirm that you meet the minimum age requirement and accept the Privacy Policy and T&C. Both documents are available via active links, so you can read them before continuing with the registration.

2. You need to enter your First name, Last name, and full date of birth.

3. You need to select your country of jurisdiction and fill in your city, address, and postal code. Here, you can also choose how you want to receive promotional materials or opt out of them entirely or partially.

After completing all the forms, a pop-up message appears saying that a confirmation email has been sent. To finish the process, you need to follow the link in the email and confirm your details.

CookieCasino bonuses

According to the T&C, players from Sweden cannot use any CookieCasino bonuses, including participation in promotional programs or receiving VIP rewards. Players from Ireland, Finland, and Croatia are also not eligible for any deposit bonuses.

In the Promotions section, I saw that players can claim welcome bonuses, weekly free spins, and a reload bonus. You can check the detailed conditions and claiming instructions here.

Players can also take part in Tournaments and the VIP program.

Tournaments

While preparing this CookieCasino online casino review, I saw two active tournaments on the website with progressive prize pools. I liked that they are designed for different audiences — one for classic slot players and another for those who prefer live casino games. Both tournaments have clear rules: to participate, you need to place bets starting from €/$1, and this automatically adds you to the leaderboard. Every euro/dollar wagered is converted into points, and the prize pool is distributed among players with the highest totals.

VIP Program

To join the VIP program, players need to collect CP. Every €/$25 wagered is converted into 1 CP. Participation starts from the very first deposit at the CookieCasino casino. There are 30 VIP levels with different rewards, including free spins and bonus money. Rewards start from level 2. To reach it, you need 25 CP, which equals €/$625 in total bets. The reward for level 2 is 10 FS for Elvis Frog in Vegas. For comparison, the highest level requires 5,000,000 CP, and the reward is €/$100,000. From all the VIP programs I’ve seen, the one offered by this casino is excellent. It has a low entry threshold that quickly leads to rewards, and all conditions are transparent — I consider it a great offer for regular players.

No CookieCasino no deposit bonuses are available. But if you’re interested in such offers, check our list of verified international casinos with no deposit bonuses.

Payments

When I first read through the T&C, I saw that the available currencies for players were EUR, USD, CAD, and NZD. This information may be slightly outdated because after registering, I checked the Wallet section and saw that I can simultaneously hold accounts in all of these currencies, as well as in PLN and NOK. The main account can be set to one currency at a time, but it can be changed periodically. I think this is a great option for international players who use payment methods in different currencies.

The set of available payment methods will differ depending on the player’s country. You can check the list that applies to your specific case here. Overall, the Cookie casino offers bank cards, bank transfers, eWallets, and vouchers. However, I didn’t see any support for cryptocurrencies. In my view, this is a drawback for an international casino, and they should consider adding it. If this payment method is important to you, feel free to check our verified list of crypto casinos. Another important point is that VISA and MasterCard have territorial restrictions, so not everyone can use them.

The minimum deposit for all payment methods is €20/$10. The maximum deposit will depend on the payment system. At the same time, the casino’s minimum withdrawal limit is quite low — €/$10, which is rare. The maximum CookieCasino withdrawal limits also depend on the method, but withdrawals are regulated by time-based limits as well. A player can withdraw up to €/$4,000 per day, €/$10,000 per week, and €/$40,000 per month. The T&C also states that in some cases, the monthly limit may be €/$75,000. I checked this with support, and they confirmed that this applies to high-level VIP players and may be granted as an exception, but everything is discussed individually.

The Important T&C section of this CookieCasino review already includes information about how the KYC verification works and what documents are required. Note that these documents will be needed once the total amount of deposits or withdrawals reaches €/$2,000.

The casino actively fights fraud and continuously checks all player transactions. One of the preventive measures is the requirement to wager all deposits x3 before making a withdrawal. In my opinion, this is quite strict, but many casinos are doing the same nowadays.

In the list of payment methods, most are stated to process withdrawals instantly, but some may take 1–3 business days, or even 1–5 days if it’s a bank transfer.

The CookieCasino casino does not charge any fees for payment transactions. If any tax deductions apply, they concern only players from Germany, where this is a mandatory requirement. A 5.3% fee will be deducted from your gaming account at the moment a bet is placed.

Game Collection

Players have access to games from 86 providers — you can view the full list here. Keep in mind that some providers have restricted access to their products based on geographical location.

A convenient game catalog is available to players. CookieCasino games can be found by title, provider, or collection. The collections include Popular, New Games, Slots, Drop & Wins, Bonus Buy, Live, and Roulette. There are also Recently Played and My Favorites sections, where games appear depending on the player’s preferences and activity.

Some games are marked with Hot and Exclusive labels. Many of them also have demo versions. However, while preparing this CookieCasino casino review, I spent most of the time using the mobile version of the site and noticed that demo versions are not available there. Therefore, if you want to try the games before placing real-money bets, you can play slots for free on our website.

Support

Players have several ways to contact customer support: Live Chat, a contact form, and direct email. While preparing this CookieCasino online casino review, I used all of these options and can say that Live Chat turned out to be the fastest. Email responses also didn’t take long — just a few hours, which is standard for other international casinos. Overall, I can say that reaching the casino is quick and easy.

I liked Live Chat not only because of the instant responses from the agents and its 24/7 availability. It’s also convenient that there is a wide choice of languages for communication. These include English, German, French, Spanish, Italian, and Portuguese. This once again confirms the casino’s status as an international site. Most of the questions I asked support were about CookieCasino promotions, and I always received very detailed answers.

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