BetStorm Casino Review

Casino Review

The BetStorm Casino has a modern website. I first explored how the desktop version works. At the top of the page, there are sections for the site's main areas: Casino, Sports, and Live. In the top right corner, there are buttons for registration and login, as well as a language switcher. Available languages for players include: English, Japanese, Portuguese, Finnish, French, and Spanish.

From the top left corner, you can open an additional menu. It contains links to the following sections: Favourites, Games, Promotions, About Us, and Support.

The mobile version of the site looks similar, but there are some slight visual differences in the placement of buttons and menus. The registration and BetStorm Casino login buttons remain at the top of the page, while the menu button and section links have moved to the bottom. The language switcher has also been moved to the additional menu.

The casino has a mixed reputation. On websites like TrustPilot, there are many negative reviews and a low rating. On professional review sites, however, the rating is above average. AskGamblers also gives it a good rating, but there are two unresolved player complaints that have been pending for a long time — several months and one even for a year — and the casino hasn’t responded to them at all. In such cases, I conduct a detailed investigation and form my own assessment of the casino’s performance.

The BetStorm Online Casino operates legally. It is licensed and regulated by the Malta Gaming Authority and operates under License Number MGA/B2C/231/2012 issued on April 16, 2013. ProgressPlay Limited is licensed and regulated in Great Britain by the Gambling Commission under account number 39335.

Important T&C

To use the services of the website, a player must be at least 18 years old or have reached the age of majority according to the laws of their country of residence.

Players from the following restricted countries are not allowed to register: Austria, Australia, Belgium, Bulgaria, Croatia, Denmark, France, Germany, Greece, Hungary, Italy, Lithuania, Portugal, Spain, the Netherlands, and others.

If a player has not logged into their account for 12 months, the account will be considered inactive. This means a monthly fee of €5 will be charged. The casino will notify the player 30 days in advance before the account becomes inactive.

As part of its KYC (Know Your Customer) policy, the casino may request documents to verify the player's identity at any time. This can happen before a withdrawal or even before making a deposit. The requested documents may include: proof of identity, proof of address, and proof of ownership of the payment method, such as a copy of a credit/debit card.

All BetStorm Casino complaints must be submitted via email to regrets@instantgamesupport.com within 8 weeks from the date of the disputed issue.

The Responsible Gaming section includes general information, a list of internet traffic filtering tools, and parental control tools to prevent underage access to gaming. After registration, additional tools become available in the player's personal account: deposit limits, bet limits, loss limits, reality check, session duration, and self-exclusion. All limits can be set for a day, a week, or a month. Self-exclusion can be activated for a period starting from one day up to an indefinite term.

How to Login in BetStorm

Registration took me a few minutes. It consisted of three steps and required filling out three forms with the following information:

• Email, Password, Mobile number. A checkbox was also required here to confirm that I am over 18 years old and agree to the T&C, Privacy Policy, and Sport Rules.

• First name, Last name, Date of birth, Gender. It was also possible to agree to receive promotional materials through all channels, but this was optional.

• Country, Address, City, Postal code, Currency, Promotion code (if available).

BetStorm Casino Bonuses & Promotions

The following BetStorm Casino bonuses are available to players: First Deposit Bonus, Bonus of the Week, 75 Free Spins, Epic August Action, 250 Free Spins, Rewards Programme, Weekend Wheel of Spins.

First Deposit Bonus

Each player can receive a 100% bonus up to 100 EUR + 25 FS on Book of Dead. To claim the bonus, the player must make a deposit of at least 10 EUR. The bonus is available for 30 days, and must be wagered x50 within 7 days.

Bonus of the Week

The player can receive a 100% bonus up to 100 EUR three times a week by making a deposit of at least 10 EUR. Each bonus must be wagered x50 within 7 days.

75 Free Spins

The player can receive up to 75 FS on DRAGONFATE'S FAVOR. The bonus is available in three stages of 25 FS each. To claim each stage, the player must make a deposit of at least 20 EUR. Each bonus must be wagered x50 within 7 days.

Epic August Action

During the entire month, the player can receive 360 FS + up to 750 EUR. The offer includes 4 types of bonuses, each of which can be claimed up to three times.

250 Free Spins

Players can receive 250 FS for CHAMPIONS OF MITHRUNE. Each time a deposit of at least 40 EUR is made during the month, the player receives 50 FS. This offer can be used up to 5 times per month. Each bonus must be wagered x50 within 7 days.

Rewards Programme

The player can collect Points to move through levels and receive additional bonuses. There are 6 levels in total. To earn Points, the player needs to complete Missions. For example, registration gives 5 Points, and 200 Points can be exchanged for a 30 EUR bonus in the Store. The programme terms are clear, but it's hard to evaluate how attractive it is for players, as at the time of writing this BetStorm Casino review, only a few missions and bonuses were available, and the benefits of progressing through the levels were unclear.

Weekend Wheel of Spins

By making a deposit of at least 20 EUR with a promo code, the player receives one spin of the Wheel of Spins per week. Players can win from 5 to 500 FS. Once received, the bonus is active for 24 hours. The bonus must be wagered x50 within 7 days.

The casino occasionally offers BetStorm Casino no deposit bonuses for players, but at the moment, none were available. But you can find them from other casinos on this SlotsUp’s page.

Deposit/Withdrawal Methods

The following deposit methods are available to players: ApplePay, Astropay, VISA/MasterCard, Instant Bank Payments, MuchBetter, NeoSurf, Neteller, PayPal, Paysafecard, Payz, Skrill, Trustly, Bitcoin, Ethereum, USDC.

Similar methods are available for withdrawals. The set of available payment methods may vary depending on the country.

The casino has BetStorm Casino withdrawal limits: 3,000 EUR per week and 6,000 EUR per month.

Withdrawal requests are processed within 3 days. The casino does not charge any fees for deposits or withdrawals.

Casino Games

There are over 2,500 games available on the site. Games and providers can be searched by name using the search bar. You can also browse games by categories: New, Featured, Slots, Live, Vegas, Jackpots, Casual.

Navigation in the catalog is not very convenient. For example, there is no separate section for providers, and it can be difficult to find the right one if you don’t remember the name well.

At the same time, it’s convenient that demo versions of BetStorm Casino games are available to players. They are accessible in both the desktop and mobile versions, regardless of whether you are logged in or not.

Support

A large Help Center is available to players, with over 100 articles on various topics, including Verification, Responsible Gaming, Technical Issues, and more.

Support is also available via Email and Live Chat. I received email responses within a few hours, and the answers were accurate.

Live Chat works poorly. It is often unavailable (the icon to launch it simply doesn’t appear on the page), especially in the mobile version. It also freezes and disconnects. When I did manage to connect, I was first greeted by a bot — which actually provided fairly good assistance. However, the option to contact a live agent appeared only after several questions. I had to wait more than 5 minutes several times, but no agent ever joined, and I was advised to email support again.

Desktop vs Mobile Version

There is a small difference between the desktop and mobile versions. The main thing I discovered while preparing this BetStorm Casino review and working with both is that it is not possible to be logged into both versions at the same time.

Also, in the mobile version, Live Chat works even worse — it’s nearly impossible to launch it to get help, even from the bot.

Overall Experience

I have a fairly good impression of this casino. It offers a wide range of BetStorm Casino promotions for players and has a loyalty program. However, in my opinion, the first deposit bonus is not the most attractive, and the wagering requirements are quite tough. It's worth noting that all bonuses come with a x50 wagering requirement, which is above the average (I more often see x35–x45).

I wasn’t very impressed with how the game catalog is organized — it’s hard to find games if you don’t remember the name of the game or the provider.

I also didn’t like how customer support works — Live Chat is almost always unavailable, and email responses are slow.

At the same time, the casino offers many payment methods with good limits, a wide range of responsible gaming tools that players can configure themselves, and other positive aspects.