Betamo Casino Review

The Betamo online casino features a modern website with a convenient mobile version. Players are also offered the option to install an app. In my case, as an iPhone user, there was no actual app — instead, I received instructions on how to add the website to the home screen. I followed them and can say that it works just as comfortably as a real application.

The site offers localizations for different countries, including Canada and New Zealand. You can also switch the language from English to German or Finnish.

I thoroughly examined the Betamo casino’s reputation, and it is generally good. Most expert review sites rate the casino highly, and I found many positive comments as well. What stood out to me is that the Betamo casino is very active in responding to players and reacts quickly to complaints. For example, on AskGamblers, all disputes have been resolved, and the average resolution time is only 4 days, which is very fast.

I also analyzed the situation on TrustPilot — and here the rating is drastically different, as it is quite low. Negative reviews significantly outweigh positive ones. I looked into the players’ stories and found that many complaints relate to long KYC procedures, unanswered messages from support, or withdrawals being declined without a clear explanation. There were also emotional reviews without any real analysis. In the casino’s defense, I can say that every Betamo casino review has a reply. For example, in a case where a withdrawal was reportedly denied without reason, the casino asked the player to contact them again, confirming that such situations are not normal. I will analyze and comment on the other mentioned issues in the relevant sections.

I easily found information about the casino’s registration and licensing — it is available both in the footer and in the T&C. Betamo.com is owned and operated by N1 Interactive Ltd, a company incorporated under the laws of Malta with registration number C 81457. Betamo casino is licensed and regulated by the Malta Gaming Authority under the licences: MGA/B2C/394/2017 (issued on 01/08/2018).

Important T&C

The Betamo casino’s rules clearly specify who is allowed to use the website. First, players must be at least 18 years old. Second, they must not reside in restricted territories. The full list of such countries can be found in the T&C or checked here in the section “Requirements for Playing at Betamo Casino.”

Please note that the Betamo casino also provides detailed additional conditions specifically for players from Germany. For example, their accounts must be verified within 30 days after registration and/or before making a deposit of €150.

The Betamo casino also monitors the activity of all player accounts. An account becomes inactive if a player does not log in for 12 months. Once the account receives this status, a monthly €5 fee is deducted from the remaining positive balance. The player also receives email notifications urging them to reactivate their account. If the player does not log in again by the 30th month of inactivity, the account will be closed, and the remaining balance will be returned to the player. If the player does not respond to collect the remaining funds, the balance will be withheld.

I liked that the procedure for handling Betamo casino complaints is described in great detail. First, players should contact customer support. Then, depending on the complexity of the issue, the complaint will be escalated to the management team. If the player is not satisfied with the outcome after 8 weeks from the initial submission, they have the right to forward the complaint for independent review. The casino provides contacts for all authorized bodies. These include the designated Alternative Dispute Resolution service, CasinoReviews.com, or the Malta Gaming Authority.

At any point after registration, the casino may request documents for verification. They can be uploaded through the player’s account. The list includes: ID, payment method details, utility bills, etc. In some cases, verification via video call or phone may be required. In one Betamo review, I found a complaint about this process taking too long. I carefully checked the T&C and did not find any specific processing time stated. I recommend that the casino include these time frames so players understand how long the procedure should take and do not become unnecessarily worried.

The Betamo casino offers a very well-designed set of responsible gaming tools. I can say that it genuinely cares about player safety. First, the relevant section includes a list of helpful organizations. There are also links to services that help prevent minors from accessing gaming websites. The section also includes general advice and a link to a self-assessment quiz for identifying potential addiction. The Betamo online casino provides several limits and options that players can set themselves directly through their account. These include: deposit limits, loss limits, wager limits, self-exclusion, cooling-off, session limit, and reality check. Each tool allows you to choose specific settings — for example, all limits can be set per day, week, or month.

Registration process

I was able to register easily and quickly. However, I want to warn all players that the following steps must be completed carefully, and all information should be entered without mistakes. Once submitted, it cannot be edited in your account. I entered the following details to the Betamo casino login and use the site:

1. Email, Password, Currency. At this stage, you must also confirm that you are at least 18 years old and accept the Privacy Policy and T&C.

2. First name, Last name, Date of birth, Phone number

3. Country, City, Address, Postal code. Here, you can choose whether to receive promotional materials or opt out.

After completing the form, I was immediately logged in on the site. I received an email with a link to confirm my address. Phone confirmation was available in the verification section — the same place where documents need to be uploaded.

Betamo Casino bonuses

I recommend that all players review the Bonus Terms section before playing. There, I found information stating that players from Sweden are not eligible for any bonuses, including participation in promotional programs, receiving VIP rewards, or exchanging comp points. Players from Finland, Ireland, and Croatia are not eligible for deposit bonuses.

Among the current Betamo casino bonuses available to players, I found: welcome bonuses for the first two deposits, including a High Roller Bonus, as well as a Reload Bonus and weekly Free Spins. You can view the detailed conditions here.

Players can also take part in the VIP Program and Tournaments.

VIP Program

The VIP program includes 11 levels. Starting from level 2, players begin receiving rewards. These include Free Spins, bonus money, and an exclusive Lamborghini Urus SUV for reaching level 11. I liked the transparency of this system — players can predict what they need to do to reach the next level. You need to collect Comp Points, with 1 CP awarded for every €/$25 wagered. For example, to reach level 2 and receive 15 FS, you need 50 CP, which equals €/$1,250 in total bets.

Tournaments

When I was preparing this Betamo online casino review, three tournaments were available: Lucky Spin, Table Battle, and Free Spin Challenge. In Lucky Spin, players compete for a progressive prize pool. Every bet starting from €/$0.1 participates, and every €/$1 wagered is converted into points that appear on the leaderboard. The prize pool is distributed among players with the highest scores.

Table Battle works the same way, but only Live Games count. Free Spin Challenge is similar to Lucky Spin and also includes only slot players. The difference is that each race lasts 90 minutes, and players compete within this time limit under the same conditions. The prizes here are Free Spins — the first place reward is 60 FS.

I didn’t find any information about Betamo casino no deposit bonuses. Since such bonuses are sometimes offered by support or may be hidden, I clarified this in Live Chat. But they confirmed that no such bonuses exist. If these offers are important to you, you can find all the best no deposit casino promotions in our list.

Payments

Players can choose their currency during registration. Later, in their account, they can add wallets in other currencies. The T&C states that the available options are limited to EUR, USD, CAD, and NZD. However, when I tried adding more currencies, the list was broader, and I could also select PLN, NOK, and RUB. I was able to create wallets in all available currencies simultaneously. One of them was set as the main currency, but it could be switched to another one an unlimited number of times. I find this a convenient feature that once again shows the Betamo casino is designed for an international audience.

All available payment methods can be viewed here. The selection depends on your country. However, the list will typically include bank cards and transfers, eWallets, and vouchers. I was disappointed by the fact that the casino does not support cryptocurrencies — I consider this a major drawback.

The minimum deposit is €20/$10, which is quite favorable. The maximum deposit depends on the payment method. For example, it can be €/$1,000 for Paysafecard or €/$5,000 for Trustly.

The minimum withdrawal limit is €/$10 — I consider this an advantage, as not every casino offers such favorable conditions. The maximum Betamo casino withdrawal limits depend on the timeframe in which transactions are made. Players can withdraw up to €/$4,000 per day, up to €/$10,000 per week, and up to €/$40,000 per month. Exceptions may apply to high-tier VIP players.

Before submitting a withdrawal request, the player must wager their deposit at least three times. They must also complete the KYC procedure. We covered the required documents earlier in the Important T&C section. The T&C also states that mandatory verification is required if the total amount of deposits or withdrawals reaches €/$2,000. A repeated verification is not excluded.

While preparing this Betamo online casino review, I came across feedback indicating that some players receive their winnings instantly, while others wait several days. This aligns with the information on the website, where certain methods may take up to five business days — mainly bank-related options.

I also noticed that certain conditions vary depending on the player’s country. For example, VISA and MasterCard are not available to everyone. Additionally, players from Germany must pay a fee that is already included in the stake. Apart from that, the casino does not charge any additional fees. Exceptions may apply if the Betamo casino refunds money to a player or if the player fails to meet the deposit wagering requirement before withdrawal.

Game Collection

The site offers a large selection of Betamo casino games from 87 providers. In the T&C, I noticed that some providers restrict certain games in specific territories. You can check game availability here. I found the catalog very convenient to use. The list can be filtered by providers or collections, and you can also search for games by name. The available collections include: My Favorites, Recently Played, Top, New Slots, Daily & Wins, Bonus Buy, Jackpot Games, Live Casino, Roulette, and Blackjack.

Most games have demo versions that you can try before wagering real money. This is also available in the mobile version, but the demo mode launches automatically — you don’t need to select it manually.

While preparing this Betamo casino review, I also noticed that the homepage features a Game of the Month, the biggest win, and a Latest Winners feed at the bottom. In my opinion, all of this significantly helps players choose a game.

Support

In the footer, I found a link to the Support page, which includes a contact form. I submitted several requests through it and received replies to my email within a few hours.

You can also contact support directly by email. I found the address in the T&C. The response time is the same.

The fastest way to get assistance is through Live Chat. I found the link to it in the main menu. While preparing this Betamo review, I used it frequently for various questions. The replies come from real agents, not bots, and the responses are immediate. I also appreciated that you can choose the support language: English, German, French, Spanish, Italian, and Portuguese.

FAQ