BetChan Casino Review

The BetChan online casino was founded in 2017. It features a user-friendly website fully adapted for mobile devices. There is also a link to download an app, but for iPhone users, this option simply adds the website to the home screen. It’s not a real app, but it works in a similar way and is just as convenient.

The site is designed for players from different countries and is available in six languages.

I carefully researched the casino’s reputation and can say that it has good — if not excellent — ratings from both experts and players. Most reviews are positive, all disputes on AskGamblers have been resolved, and the resolution time is impressively fast — usually just a few days. While preparing this BetChan casino review, I also noticed that the BetChan casino makes an effort to reply to all feedback, both positive and negative. This led me to conclude that the BetChan casino communicates well with players and pays close attention to its reputation.

I also confirmed that the BetChan casino operates legally. The information about its active license is provided in the website footer. BetChan.com is owned and operated by N1 Interactive Ltd, a company incorporated under the laws of Malta with registration number C 81457. BetChan Casino is licensed and regulated by the Malta Gaming Authority under licence MGA/B2C/394/2017 (issued on 01/08/2018).

Important T&C

In the T&C, I found that the BetChan casino accepts only players who are at least 18 years old. They must also meet the minimum legal gaming age set in their own jurisdiction. The Terms also include a long list of countries whose residents are prohibited from placing real-money bets. You can check whether your country is allowed here — in the section “Requirements for Playing at BetChan Casino.”

Interestingly, the T&C provide separate conditions for German players:

• the account must be verified within 30 days of registration and/or before making deposits totaling €150;

• after registration, players will be prompted to set an individual monthly deposit limit — it must not exceed €1,000 per month per player.

For any BetChan casino complaints, players must first contact the casino’s support team. If the player is not satisfied with the response, then after 8 weeks from submitting the complaint to the casino, they may contact the designated alternative dispute resolution service — CasinoReviews.com — or the Malta Gaming Authority.

Every player must complete the KYC procedure within two weeks after the BetChan casino requests it. To verify a player’s account, the casino requires documents in Latin or Cyrillic script:

• proof of identity

• payment method details

• utility bills, etc.

If the player cannot provide documents in these languages, the casino reserves the right to request a video verification during which the player must show their documents.

If an account is inactive for more than 12 months, the player will receive a monthly reminder email starting from the 13th month. If the account remains inactive for 30 months, the remaining balance will be returned to the player.

While preparing this BetChan online casino review, I carefully examined all the responsible gaming tools the website offers. I was pleasantly surprised to see how many options there are — and that players can configure all of them directly in their account:

• deposit limits (daily, weekly, monthly)

• loss limits (daily, weekly, monthly)

• wager limits (daily, weekly, monthly)

• self-exclusion (1 month, 3 months, 6 months, 9 months, 1 year, forever)

• cooling-off (1 day, 3 days, 1 week, 1 month, 3 months, 6 months)

• session limit (1 – 60 minutes)

• reality check (15, 30, 45, 60 minutes)

Each tool is explained in detail on a dedicated Responsible Gaming page. This section also provides general information, a self-assessment test for gaming addiction, and a list of useful resources and support organizations.

Registration process

Registration didn’t take me much time. It consisted of three steps:

1. You need to fill in your email (BetChan casino login), password, and choose a currency. You must also tick the box confirming that you are at least 18 years old and that you accept the Privacy Policy and T&C.

2. You must enter your first and last name, full date of birth, and phone number.

3. You need to select your country and fill in your city, address, and postal code. Here, you can also choose whether to receive promotional materials or opt out.

After registration, these details cannot be changed in your account, so it’s important to fill them in carefully. In your personal account, you will be able to change your password, enable two-factor authentication for account security, and upload documents for verification.

BetChan Casino bonuses

I carefully reviewed all BetChan casino bonuses available to players, and I can say that nothing has changed since our previous review. The casino does not offer a welcome bonus, loyalty or VIP program, referral rewards, or anything similar. The only bonus available to players is cashback on losses.

Cashback

Players can receive a weekly 11% cashback on their losses. The calculation period runs from Wednesday to Wednesday, and the payout is made every Wednesday. An important and very beneficial point for players is that the cashback comes with no restrictive conditions:

•  no wagering requirements

•  no minimum or maximum bet limits

•  no payout limits

However, there are a few other conditions:

• The minimum loss required to qualify for cashback is €/$1.

• Table Games, Live Casino, Card, Poker, Casual, Craps, Lottery & Other games do not count toward cashback.

• For players from Germany, the cashback is calculated after deducting the 5.3% tax applied to each bet.

While preparing this BetChan casino review, I noticed a banner on the homepage promoting a Drop & Wins tournament by Pragmatic Play, but there was no additional information about any active tournaments on the site. I asked customer support to clarify, and they confirmed that there are currently no tournaments. It may simply be outdated promotional material.

If the casino introduces new bonuses, we will publish updates here. At the moment, I did not find any BetChan casino no deposit bonuses, but there is a promo code field in the player account, which means occasional promotions may still occur. For now, you can check our list of trusted casinos and their available no deposit offers.

Payments

The BetChan casino allows players to create an account in the following currencies: EUR, USD, NZD, and CAD. You can choose your currency during registration, but it cannot be changed afterward. The available deposit and withdrawal methods depend on the player’s country. You can check which ones are available to you here. Among the options are bank cards, vouchers, eWallets, and bank transfers, but cryptocurrencies are not supported. I consider this a disadvantage for an international casino.

The minimum deposit is better than what many other casinos offer — $10 / €20, and the maximum deposit ranges from €/$4,000 to €/$10,000 depending on the payment method. The minimum withdrawal limit is also attractive at €/$10, while the maximum per transaction is €/$4,000.

There are also BetChan casino withdrawal limits for specific time periods:

• €/$4,000 per day

• €/$10,000 per week

• €/$40,000 per month

These are good limits that allow players to wager and withdraw larger amounts.

Please note that before withdrawing funds, players must wager their deposit x3. Additionally, once a player’s total withdrawals reach €/$2,000, they will be required to complete the KYC verification process. More details about this can be found in the Important T&C section.

There are also country-specific restrictions for VISA and Mastercard, described in the T&C.

When preparing this BetChan review, I found information stating that the BetChan casino aims to process withdrawal requests within 12 hours, though withdrawals to cards and via bank transfer may take several days.

The casino charges no fees, and all tax obligations must be handled by the player independently. The only exception is for players from Germany: a 5.3% fee is deducted from real-money bets, rounded up to the nearest cent. The fee is taken from the player’s account at the moment the bet is placed.

Game Collection

Players have access to a large catalog of BetChan casino games from 87 providers. You can view the full list here. However, keep in mind that some providers have country restrictions — these are listed in the T&C under the Availability of Games section.

The catalog is user-friendly, offering search filters by game title, provider, and game collections. Available collections include: New Games, Popular, Slots, Bonus Buy, Daily Drops & Wins, Live Casino, Roulette, and Blackjack.

Since I tested both the desktop and mobile versions, I noticed one important difference: demo versions of games are available only on desktop. I believe players would appreciate having demo access on mobile as well.

While preparing this BetChan review, I also noticed the Latest Winners table in the catalog, which displays real-time results. It’s convenient for players to see which games are paying out right now and what amounts others are winning.

Support

The casino offers two ways to contact customer support — Live Chat and email. While preparing this BetChan online casino review, I reached out through both channels, and I can confidently say that if you need quick assistance, Live Chat is the better option. Email responses take a few hours.

I also liked that Live Chat support is available in several languages, which once again confirms the casino’s international status. When connecting, you can choose from: English, German, French, Spanish, Italian, and Portuguese.

Live Chat agents respond instantly and provide quick, clear answers to all questions. Overall, I can say that the BetChan casino’s support service works well.

FAQ