BOHO Casino Review

Casino Review

BOHO Casino has been operating since 2022 and is designed to cater to an international audience. The casino’s website is available in several languages, while mobile users can choose between a dedicated app and a mobile-friendly version of the site.

The casino has generally built a positive reputation among both players and industry reviewers. I could not assess BOHO online casino’s current Trustpilot rating because the casino’s profile displays a warning stating that the account is under review due to suspected fake reviews. This does not necessarily mean that the casino itself is responsible for the suspicious activity. For example, the profile could have been targeted by competitors, which may have triggered an investigation by Trustpilot.

The situation looks more positive on AskGamblers. Over several years, the BOHO Casino has received only 11 complaints, and all of them are marked as resolved. This indicates that BOHO Casino has been actively addressing player complaints and has managed to resolve the cases submitted through the website.

SlotsGallery operates under Metlait SRL, a company incorporated in Costa Rica under registration number 3-102-911867. The BOHO Casino holds two gaming licenses. The website lists E-gaming License No. 0000064 from the Tobique Gaming Commission. I also confirmed a licence issued by the Government of the Autonomous Island of Anjouan, Union of the Comoros, in the regulator’s official register.

Key Terms and Conditions at BOHO Casino

The casino’s Terms and Conditions clearly outline the main rules that apply to players. Only users who are at least 18 years old, or who meet the minimum legal age for online gaming in their country, are permitted to use the website. The “Eligibility and restrictions” section also specifies the countries and territories from which registration and access are restricted. The use of VPN services to access the casino is prohibited.

As part of the KYC procedure, the casino may verify the personal information provided by players. The website provides detailed information about the verification process and the documents that may be requested. These include:

• A valid passport or another government-issued identity document.

• Proof of address, such as a utility bill or bank statement.

Players can submit the required documents through the Verification section of their personal account. The review process may take up to 30 business days.

The casino also provides a dedicated page explaining how players can submit BOHO Casino complaints. Customer support can be contacted about different issues, while unresolved matters can be escalated to the relevant government regulatory authorities or independent dispute-resolution bodies such as AskGamblers. According to the T&C, the casino only considers complaints related to events that occurred within the previous 12 months. However, I could not find a specific timeframe for processing complaints, so this information would be useful to add to the page.

BOHO Casino offers a range of responsible gambling tools. Players can set:

• Daily, weekly, or monthly deposit limits

• Daily, weekly, or monthly loss limits

• Daily, weekly, or monthly wager limits

• Cooling-off periods of 1 week, 1 month, 3 months, or 6 months

• Self-exclusion for 6 months, 9 months, 1 year, or indefinitely

All of these limits can be requested by contacting customer support via email. The responsible gambling section also provides general information about safer gambling and includes links to organisations offering support to people experiencing gaming-related problems.

Registration Process: How to Create an Account at BOHO Casino

I managed to register on the website in less than a minute. To do this, I had to fill in a form with the following details:

1. Email (BOHO Casino login)

2. Password

3. Date of Birth

4. Phone number

5. Confirm that I am over 18 and accept the Privacy Policy and T&C

6. Agree to receive promos (optional)

Once the registration is complete, the player can access their personal account, where they need to provide some additional details, including their first name, last name, and address. The account settings also allow players to enable two-factor authentication and manage their preferences for receiving BOHO Casino promotions.

BOHO Casino Bonuses: What Can Players Claim?

BOHO Casino has a broad selection of bonuses and promotional features for different types of players. The offer includes welcome bonuses for newcomers and high rollers, as well as cashback, crypto bonuses, a game of the month promotion, a loyalty program, and a VIP Club.

For new players, there is a BOHO Casino no deposit bonus of 10 FS. To receive it, players only need to confirm their email address.

Players can also take part in tournaments and the weekly lottery or use additional features such as missions, the bonus shop, Lucky Spin, and Scratch Cards. This gives players quite a few options to receive extra rewards beyond the standard bonus offers.

Bonus Store, Missions, Lucky Spin, Scratch Card

One of the more interesting parts of the BOHO Casino promotional section is the system of missions and rewards. Players can complete different tasks and receive coins, which can later be exchanged for bonuses in the shop. Missions can be one-time or weekly, and the available tasks are regularly changed.

For example, when I was preparing this BOHO Casino review, players could complete a mission to “make 75 spins” in any Platipus game. The reward for completing it was 5 coins.

The bonus store offers several ways to spend the collected coins. For example, 50 coins could be exchanged for 5 FS in Lady Wolf Moon by BGaming. There are also cash bonuses and Mystery Boxes available in the store. Coins can additionally be used for Scratch Cards, which can provide random prizes.

Lucky Spin has a simple mechanic. Players receive one spin when making a deposit of at least €50. The possible rewards include extra coins, free spins, and cash bonuses.

Loyalty Program

BOHO Casino has a 25-level loyalty program where players collect CP based on their wagering. One CP is awarded for every €10 wagered on slots or €100 wagered in live casino games. Players receive free spins when they reach a new level.

After registration, I was placed at level 1, but there was no reward for reaching it. Level 2 offered 5 FS, although players need to collect 20 CP to get there. This means wagering €200 on slots or €2,000 in live casino games. The maximum reward available through the loyalty program is 300 FS.

VIP Club

The BOHO Casino VIP Club has five levels, with more valuable benefits becoming available as players move up the hierarchy. VIP status can be obtained immediately by transferring VIP status from another casino or by making a single €1,000 deposit.

Depending on the VIP level, players can receive daily cashback, higher withdrawal limits, birthday bonuses, faster withdrawals, personalised promotions and other benefits. When I researched the website for this BOHO online casino review, I could not find a detailed explanation of the requirements for moving between VIP levels. I therefore contacted live chat to clarify this point. The agent explained that players need to make regular deposits and remain active to progress to higher levels.

Tournaments

At the time I was writing this BOHO Casino review, 8 tournaments were available simultaneously. Their conditions were not identical. Some competitions required players to place a minimum bet to enter the leaderboard, while others did not have such a requirement.

The prize pools varied from €54,000 to €25,000,000. Considering both the number of tournaments and the size of the prize pools, I would describe the selection as quite extensive.

Weekly Lottery Bonanza

BOHO online casino also holds a weekly lottery with a total prize pool of 3,000 FS. Players can receive a lottery ticket when making a deposit of at least €30, while the ticket amount becomes lower as the deposit increases.

The prize pool is shared among 75 participants every week, with the winners selected randomly. The maximum individual prize is 300 FS.

BOHO Casino Payment Methods: Deposit and Withdrawal Review

The BOHO casino payment section includes a wide range of options, such as bank cards, bank transfers, e-wallets, and cryptocurrencies. For most payment methods, the minimum deposit is €20, while the maximum amount varies depending on the option selected.

The minimum amount that can be withdrawn is €50, which is considerably higher than what is usually available at international casinos site. BOHO Casino withdrawal limits also depend on the player’s VIP level. However, new players do not receive reduced limits, with the following maximum amounts available from the start:

• €5,000 per day

• €10,000 per week

• €20,000 per month

The limits increase with higher VIP levels. For example, players who reach the third VIP level can withdraw up to €10,000 per day.

BOHO Casino reviews withdrawal requests within 48 hours. The actual payment time depends on the selected method and can take up to 5 business days.

Before requesting a withdrawal, players must wager their deposited funds at least three times. The casino also reserves the right to charge fees for certain deposits and withdrawals.

BOHO Casino Games and Software Providers

BOHO Casino offers an extensive game catalogue featuring titles from more than 100 providers. The lobby is easy to navigate, with several filters that allow players to find games by provider, category, features, and bonus wagering percentage.

The available sections include Slots, Live Games, Top Games, Fast Games, Jackpot, Bonus Buy, New Games, Bonus Wagering, and Table Games.

Another useful feature is the availability of demo modes for most BOHO Casino games. Players can try many titles for free before playing with real money, which can be particularly convenient for newcomers who want to explore the catalogue first.

The casino lobby also displays the latest winners and last jackpots in real time. Players can see which games have recently generated wins and how much was won. This can be useful when looking for ideas about which games to try.

BOHO Support Channels and Response Times

BOHO casino provides customer support through live chat and email. While preparing this BOHO Casino review, I used both options to check how quickly and effectively the support team responds.

Live chat is the quickest way to contact the casino. A chatbot responds first, and I found it useful for answering many common questions. If the issue requires assistance from a real agent, players can request an operator and are connected immediately. The support agents can handle a wide range of questions and provide relevant assistance.

Email support is also relatively fast. In my experience, I received replies from the agents within 40 minutes, which is a good response time compared with many other casinos.

Players can also find answers to common questions in the FAQ section. It contains around 20 questions covering the main topics players may need help with, and the information provided there is generally useful.

FAQ