Chumba Casino Review

Casino Review

Chumba Casino launched in 2017 as VGW’s flagship casino product. According to its website, Chumba has over one million registered users, earning it a reputation as one of the largest social casinos in the U.S, in this article you can find in what states Chumba is legal to play. With over 200 social slots and table games available for free, it’s easy to see why it has captured the attention of so many players.

Similar to its sister sites, Luckyland Slots and Global Poker, Chumba runs a sweepstakes model that allows players to redeem their cash prizes. Another unique feature of Chumba is its prize redemption speed; you can get your prize within 48 hours. This explains its 4.1/5 ratings on Trustpilot from over 8,000 Chumba reviews.

In this Chumba Casino review, I will analyze every aspect of the platform, from licensing, to game providers, to the quality of its customer support and bonuses and promotions. My review is designed to give you the truth about this platform so you can make an informed decision.

• Proprietary mobile app called Chumber Lite

• No-ID registration process

• Free money games

• Daily login bonus

• 200+ slots

• No live chat support option

• No crypto payment options

• Limited availability in and outside the U.S

License

Chumba Casino operates under a license issued by the Malta Gaming Authority (MGA). As a subsidiary of VGW Malta, Chumba's license number is MGA/B2C/188/2010. The MGA license empowers Chumba to operate as a social casino and offer its services to players. This license is also a testament to the casino's commitment to maintaining a safe, secure, and fair gaming environment.

Chumba Casino’s Terms and Conditions: Details to Note Before Playing

Before signing up for Chumba Casino, it is important to know the terms and conditions (T&C). This way, you know very well what you are getting into. I reviewed the terms and conditions and shared my thoughts below:

1. Eligibility: Players have to be at least 18 years old or a higher minimum legal age of majority as stipulated in the jurisdiction of their residence. They must also be allowed by law of the jurisdiction where they reside to play the games on the platform.

2. Account Verification: Chumba reserves the right to verify player accounts or allow third parties to verify user accounts at any time. This may require the user to submit identification documents like a passport, proof of residence like a utility bill, and source of income or wealth.

3. Account Restrictions: Players are prohibited from having more than one account. You are also expected to play as yourself and not on behalf of others. If found, all the accounts will be suspended.

4. Bonus and Promotion Terms: Promotional offers come with specific terms and conditions. If the general terms and conditions contradict any promotion-specific terms and conditions, the promotion-specific terms and conditions will prevail.

5. Prize Redemption Policies: The platform reserves the right to charge fees for processing the redemption of prizes. It is also at liberty to set a minimum redemption threshold for prize redemptions.

6. Inactive Account: The casino reserves the right to deactivate any account they deem inactive at any time.

In my opinion, Chumba Casino's terms and conditions are transparent and fair. However, I would recommend that you read and understand the specific terms and conditions of any bonus or promotion before playing.

Registration at Chumba Casino: Steps to Follow

It took only a few minutes to create an account at Chumba Casino. Most Chumba reviews praise the simplicity of the registration process. I followed these steps:

I was prompted for my name, email address, and password. After filling in these details, I checked the terms and conditions and clicked Create Account.

I verified my email via the link sent to my email address. After signing in, I was allowed to access the gaming library afterward.

To complete the verification exercise, I imputed my residential address, date of birth, and preferred deposit and withdrawal option. I checked the box to agree and clicked on Finish.

Easy peasy! Like I said, I was done within minutes. The process is seamless. If you want to delete your account, read this article and follow steps.

Responsible Gambling Tools & Features at Chumba Casino

Responsible gambling is something every player should prioritize. Luckily, Chumba Casino promotes responsible gaming with tools and features designed to help players maintain control of their gambling activities. These tools are accessible in the player’s profile.

All VGW Group casinos have account management options that allow individuals to take breaks, self-exclude, or permanently close their accounts at any time. They can also set specific time limits, Gold Coin purchase limits, and Sweep Coin limits. These features are designed to prevent excessive play.

With these features, I believe Chumba online casino supports responsible gameplay. However, they clearly state in their terms and conditions updated on January 15, 2025, that they cannot be held liable for any player’s gambling problems. In other words. There’s only so much they can do; the ball is in your court.

If you're interested in learning more about responsible gaming or need assistance with any issues, we encourage you to explore the articles written by real experts and published in the SlotsUp blog.

1. https://www.slotsup.com/responsible-gambling (Responsible gambling centers)

2. https://www.slotsup.com/blog/difference-between-responsible-and-irresponsible-gambling (Difference Between Responsible and Irresponsible Gambling)

3. https://www.slotsup.com/blog/how-does-irresponsible-gambling-affect-your-functioning (How does irresponsible gambling affect your functioning?)

4. https://www.slotsup.com/blog/what-are-the-signs-of-gambling-addiction-in-adults (What are the Signs of Gambling Addiction in Adults? (9 Symptoms)

Bonuses at Chumba Casino: Overview and Analysis

Bonuses and promotions have become an integral part of casinos. It's almost customary for casinos to offer first-time players a welcome bonus and to reward loyal players with perks like cashbacks and VIP promotions. Here's what Chumba online casino has to offer.

Welcome Bonus

Chumba Casino’s welcome bonus is 2,000,000 Gold Coins and two free Sweeps Coins. The terms and conditions to claim this bonus include:

• You must be at least 18 years old to create an account.

• Players from Washington and Idaho are not eligible to sign up on the platform.

• To request a prize redemption, you must play the free Sweeps Coins at least once.

• If your online casino Chumba account remains inactive for more than 60 days, unplayed Sweeps Coins will be removed.

• The offer is limited to one claim per IP address, so people who live in the same residence cannot open multiple accounts.

Loyalty Program

As of the time of compiling my Chumba review, the site does not have the typical loyalty program. However, returning players are rewarded with 200,000 free Gold Coins and 1 Sweeps Coin for logging into their Chumba account once every 24 hours. They can also earn more free Sweeps Coins via social media promotions and the Activities, Missions, and Events (AMoE).

To redeem your Sweeps Coin winnings, there are two things to remember. First, only Sweeps Coins that have been used at least once to play games are eligible for redemption. Second, you must have accumulated a minimum of 100 eligible Sweeps Coins in your Chumba Casino account to request a redemption.

Comparison of Bonus Terms and Conditions

I compared the bonus conditions of The Sun Bingo, Heart Bingo, Bizzo Casino, and Chumba Casino. I considered several factors in this comparison, from the types of welcome bonuses to the wagering requirements, eligible games, validity periods, and minimum deposit.

The Sun Bingo offers a welcome bonus of up to £50 on the first deposit. To benefit from this bonus, players must meet a wagering requirement of 4x the bonus amount. This bonus can be utilized on bingo games and selected slots, and players must use it within 30 days of activation. To qualify, a minimum deposit of £10 is required, and players are limited to a maximum bet of £5 per game.

Similarly, Heart Bingo offers a 200% bonus on the first deposit, which also comes with a 4x wagering requirement. Like The Sun Bingo, this bonus is valid for use on bingo games and selected slots and must be activated within 30 days. Players need to make a minimum deposit of £10 to qualify, and the maximum bet with the bonus is restricted to £5 per game.

In contrast, Bizzo Casino presents a more substantial welcome bonus of 100% up to €500, along with free spins. However, this bonus carries a higher wagering requirement of 40x the bonus amount. The bonus is valid for 14 days from the time of activation, with a minimum deposit set at €20. Players are also limited to a maximum bet of €5 per game.

Chumba Casino operates differently with its free Sweeps Coins and Gold Coins; players are awarded them upon registration. The wagering requirement for Sweeps Coins is 30x. The bonus remains valid for 90 days, and there is no minimum deposit required to obtain the free coins.

Generally, I am impressed with the 2,000,000 gold coins and 2 free sweeps coins bonus offer. With this bonus, you can play your favorite games without spending a dime. I also noticed that there are no restrictions on the games you can play. This is definitely a win for players. This downside here is the absence of a VIP program.

Chumba Casino Payments: Options, Limits, and Fees

After exploring the payment options available at online Chumba casino for real money, I found a diverse range of methods for both deposits and withdrawals. Here’s a comprehensive review of Chumba Casino’s payment solutions.

Payment Methods

This Chumba online casino review evaluated a variety of payment options on its website. They include gift cards, Visa, MasterCard, Skrill, Discover, Paysafecard, Apple Pay, and Trustly. Most transactions are processed immediately without any extra fees. However, transactions on Trustly incur a 1.5% transaction fee.

Available Currencies

Chumba Casino is based in the U.S.; hence, transactions on the platform are primarily in USD. This is definitely one of the major drawbacks of the site.

Deposit and Withdrawal Limits

For your convenience, I have highlighted the limits in the table below.

Withdrawal Complaints Analysis

This Chumba online casino review has been mostly positive. However, I came across some Chumba online casino reviews that complained about withdrawal processing times and limited transfer options.

If other payment options like crypto and PayPal were integrated into the Chumba gaming platform, I believe the processing time would drastically reduce to a few minutes, and players would be happier. The platform’s current processing time is below industry standards, as many online casinos like Chumba have switched to more efficient payment options. It's about time Chumba follows suit.

Chumba Customer Support

Dealing with Chumba Casino’s customer support was a mix of highs and lows. The site has a number of support options, but many of these options are somewhat limited, and some just aren’t very effective. Here’s my honest review of the support options.

• Live Chat: You can only access Live Chat after making a deposit. Once you do, you’ll be greeted by an AI bot that can handle basic questions. If you’re not satisfied with the bot's responses, you can request to speak with a live agent, but whether you actually connect with one is another story.

• Zendesk: For more specific questions, players can submit a request through Zendesk. The request form is well-organized and user-friendly, so you can attach files to your query. In theory, this should speed up response times, but like most people, I probably have to wait for at least 48 hours to get a reply.

• Email: Players can send an email to the Chumba Casino support team at support@chumbacasino.com. Don’t expect immediate feedback, as it can take 12 hours for a support agent to contact you.

• Social Media: Chumba Casino is active on Facebook and Twitter. Players can reach out to the casino through these platforms for assistance or feedback.

• FAQ: If you go to the Contact Us menu, you’ll find an FAQ section. To its credit, the help center is quite comprehensive, and it covers topics like verification, bonuses, payments, redemptions, and common technical issues.

Chumba Casino’s Game Catalog: Providers & Types

Chumba is always updating its game library, so there’s always something new to explore on the platform. The game library includes progressive slots, table games, Slingo, bingo, and instant win scratchers. Let’s dive into the details.

Slots

Slots are a key component of Chumba’s casino lobby. With over 200 titles from software providers like the Golden Feather Studios (GFS), NetEnt, Relax Gaming, Reel Play, and Playtech, you can rest assured that you will get value for your time. Chumba slots review with over 96% RTP are:

• Fu Qian Qian

• Atlantis

• Dead or Alive

• Americash 10k Ways

• Money Train

Before playing any slot, I recommend that players read the following guides on the SlotsUp blog.

• 10 Popular slots at Chumba casino

• 1 Cent slots at Chumba

• Online slots: tips for beginners

• How To Pick Slot Machines and Win

• Online Slots with the Biggest Maximum Win Potential

• How Much to Bet on Online Slots

• How to Read (Understand) Slot Machines

Progressive slots

This Chumba casino online review reveals a decent selection of progressive slots. The Fireshot Jackpots, for example, have a jackpot starting at 100,000 SC and the major jackpot at 5,000 SC. However, the largest jackpots are often found on non-featured slots. In total, Chumba has 28 dedicated jackpot slots that are exclusive to the platform.

Progressive slots titles on Chumba are:

• Fireshot Jackpots

• Fireshot Inferno Jackpots

• Stallion Grand

• Dancing Gold

• Viva Frost Vegas

Table games

There’s not much to see in Chumba’s table game lobby. The platform features six table games across just four gaming formats. They are:

• Blackjack

• Craps

• Video Poker

• Casino Solitaire

Please note that Chumba does not offer any live casino table games.

Slingo

Slingo games are becoming increasingly popular in sweepstakes casinos. It appears that Chumba Casino is on board with this trend. Currently, it has the following Slingo titles:

• Slingo Super Spin

• Slingo Fortunes

• Slingo Lightning

• Slingo Berserk

• Red Hot Slingo

• Slingo Fire & Ice

Bingo

With Chumba’s dedicated bingo platform, players can create a screen name and enjoy a lively bingo lobby with games like Lights. It has an entry fee of 0.25 SC per card and a prize pool of 50,000 SC.

Instant wins & scratchers

The game lobby is a mix of lottery-style scratchers, arcade games, digital bingo titles, and match games. These games are ideal for players who enjoy quick gaming sessions. However, the trade-off is that they don't have the features of modern slot games.

Chumba casino online has an impressive gaming lobby of many proprietary games. However, given its status as one of the oldest sweepstakes sites, I expected more. Players might feel let down by the limited selection of table games and the noticeable absence of popular software providers like Pragmatic Play. This dampens the many positive Chumba casino real money reviews.

Trust and Reputation

Chumba Casino has established itself as an authority in the online gambling market. Its unique social casino model gives it an edge. However, like any online platform, it is often scrutinized for the legitimacy of its operations.

Chumba Casino operates under a license from the Malta Gaming Authority. Being one of the most reliable licensing bodies in the world, this adds a touch of credibility to the platform.

Player Feedback from trusted sources reveals positive Chumba Casino reviews. This USA online casino has a 4.1 rating from over 8000 users on Trustpilot. The primary complaints about Chumba casino online often revolve around withdrawal problems, limited withdrawal options, and delays. The casino is, however, quick to resolve these complaints.

Overall, Chumba Casino reviews suggest a positive reputation in the online gambling market. While it offers a unique gaming experience and a limited selection of games, issues surrounding withdrawal delays and customer service responsiveness cast a negative shadow on its reputation.

Comparison with Other Brands

I made a comparison of three online casinos alongside Chumba Casino. Here’s a table that highlights a comparison of the Sun Bingo, Heart Bingo, Bizzo Casino, and Chumba Casino reviews.

Based on this comparison, there are a number of areas that Chumba Casino needs to improve on. First is its payment options. By incorporating cryptocurrency as a payment method, Chumba could attract players who value anonymity and flexibility, similar to Bizzo Casino. Additionally, integrating more e-wallet services, such as Neteller or ecoPayz, would provide players with more options.

The customer support system could also benefit from some changes. Currently, Live Chat is only accessible after making a deposit, which may deter new players who need assistance before committing financially. Allowing access to Live Chat for all users could greatly improve the experience for potential customers.

The platform also needs to streamline communication among support agents. Some users have reported instances of getting conflicting information from different agents across their support channels. Hence the need for regular training and updates to ensure all agents are aligned on common issues and solutions.

In terms of game variety, Chumba Casino reviews suggest that the site needs to expand its offerings to include more table games and live dealer options. Collaborating with diverse game providers could help in broadening the game catalog.

Lastly, I am confident that expanding promotions and bonuses would benefit Chumba casino online. Introducing ongoing promotions, loyalty bonuses, or a VIP program would encourage player retention and keep users engaged.

Our Verdict

Having tested Chumba Casino USA, I find it a decent online casino site, hence my rating it 83/100. As SlotsUp, we recommend the Chumba casino online  site for real money gambling.

Our recommendations stem from the following:

• It operates in regulated markets and holds a recognizable license.

• It is owned by a reputable company.

• It has low deposit requirements.

• It promotes responsible gambling.

• It offers a variety of unpopular casino games.

• It provides a rare welcome bonus and loyalty reward.

• It has a user-friendly and mobile-friendly interface.

Chumba FAQ