GW Casino Review

GW online casino features a simple and user-friendly website — there’s nothing unnecessary or overly complicated. I started by exploring the desktop version. The main menu is located in the top left corner — to open it, you need to click on the three lines (hamburger menu). There you’ll find links to sections like Live Dealer, Lotto & Instant Games, Promo Center, and More Info.

The site is available in English — I didn’t find an option to switch to any other language.

The mobile version of the site looks very similar. There’s a slight difference in the menu’s position — it’s located in the bottom left corner. Additionally, the “Login” and “Join” buttons are at the bottom (whereas they appear at the top in the desktop version).

While researching the casino’s reputation, I found mixed reviews, but the most recent ones were all positive.

I couldn’t find any information about a license on the website, so I contacted customer support to ask. The agents told me the casino operates legally, but didn’t provide any specific details about the license.

Important T&C

In the Terms & Conditions, I found that players must be at least 18 years old to register. Additionally, they must not be residents of certain restricted countries, including Cuba, China, the UK, the USA, Venezuela, and others (the full list is provided in the T&C). Players are fully responsible for complying with the laws of their own jurisdiction and must independently ensure they are following the most up-to-date local regulations.

Accounts are considered inactive if a player has not logged in for 3 months or more. A fee of 10 AUD is deducted monthly from the balance of inactive accounts. If the balance is zero, no fee is charged. Accounts that remain inactive for 6 months or longer will be terminated.

The KYC procedure is mandatory for those who deposit or withdraw funds using bank cards. Players must submit documents verifying their identity, address, and ownership of the card used for transactions. The verification process can take up to 5 days.

The casino provides a variety of responsible gaming tools. In addition to general information and helpful resources, players have the option to set daily, weekly, or monthly deposit limits by contacting customer support. Through support, they can also request temporary account suspension or permanent self-exclusion.

The casino accepts GW Casino complaints no later than 7 days after the disputed event. Once a complaint is submitted via support, it is reviewed within 14 days. If no resolution is reached between the player and the casino, the dispute will be escalated to a court in Cyprus or the EU.

Registration process

Registration took me no more than 5 minutes and consisted of several steps:

1. Immediately after clicking the “Join” button, a window appeared prompting me to choose a Welcome Bonus.

2. Then I had to enter my Email (GW Casino login) , Phone Number, Password, Confirm Password, and select a Currency from the list.

3. In the next step, I was asked to fill in all personal information: First Name, Last Name, Date of Birth, Country, City, Address, and Zip Code. I also had to confirm that I had read the T&C and that I was of legal gambling age in my jurisdiction.

4. In the final step, I had to verify my account using a code sent via SMS to the phone number provided earlier. If you enter an incorrect number at any of the previous steps, it cannot be corrected later. Additionally, the email address associated with that number can no longer be used, even if the verification code is not received or entered.

Casino bonuses

All general terms regarding how GW Casino bonuses work can be found in the corresponding sections of the T&C. There are also country restrictions listed. It states that certain bonuses are unavailable to players from the Dominican Republic, Brazil, China, Indonesia, Macau, Malaysia, Mexico, Pakistan, Thailand, India, Hungary, Poland, Portugal, Peru, Bangladesh, Mauritius, and Tunisia. However, it is not specified which exact bonuses are restricted, and this information is also not indicated in the descriptions of individual promotions. It's best to confirm with customer support in advance whether a specific bonus is available to you.

To check the currently available bonuses, you need to click on the “Promo Center” button in the menu. When I was preparing this GW Casino review, the following bonuses were available to players: Welcome Package, Deposit Bonuses, Perks, Wheel of Luck, Daily Rewards, Stamps, and the VIP Club.

Welcome Package

The Welcome Package consists of the first three deposits and offers a total bonus of up to 4000 AUD + 200 Free Spins + a spin on the Wheel of Luck:

• 1st deposit: 150% up to 1500 AUD + 100 FS + 1 Wheel of Luck spin

• 2nd deposit: 100% up to 1000 AUD + 50 FS

• 3rd deposit: 150% up to 1500 AUD + 50 FS

The use of this bonus is subject to the standard rules outlined in the T&C — a minimum deposit of 30 AUD and a wagering requirement of x35.

Deposit Bonuses

When making deposits, players have access to additional bonuses. Unlike the Welcome Package, these require a smaller minimum deposit for activation.

Perks

Perks is a loyalty program for players that features 100 levels and 10 ranks. Throughout their time playing at the casino, players can reach ranks such as Ace, Spinner, Legend, Pro, Elite, Chief, Boss, Lord, Tycoon, and Master. Each rank brings additional rewards like Wheel of Luck spins, cash bonuses, and free spins.

I couldn’t find any detailed instructions on how to move from the first level (which you are placed on immediately after registration) to the next. I contacted support, and the agent informed me that to level up, you simply need to stay active on your account. You can track your progress in the “Perks” section, where it’s shown as a percentage bar. Once the bar reaches 100%, you advance to the next level.

By the way, in the mobile version, you can always see your progress in the top left corner.

Wheel of Luck

After each deposit, the player receives three spins, which can be used once every 6 hours. However, all spins must be used within 24 hours.

The Wheel can award additional bonuses and Free Spins. The wagering requirement is x35 for bonuses and x50 for Free Spins.

Stamps

For every deposit of 30 AUD or more, the player receives 1 Stamp. If you use Paysafecard - you can get 2 Stamps. Once 5 Stamps are collected, they can be exchanged for a reward. The first reward includes: 20 AUD, 1 Wheel of Luck spin, and 20 Free Spins in Caishen’s Fortune. All bonuses are subject to the standard wagering requirements.

Daily Rewards

To receive daily GW Casino promotions, you need to make at least one deposit per day. For example, after registration, I received an opportunity to get 5 Free Spins in Wolf Treasure for a 30 AUD deposit (x35 wagering). There are 25 consecutive days of rewards, with a super prize on the 25th. You can skip 2 days, but missing a 3rd resets the streak.

VIP Club

This is another loyalty program from the casino. However, unlike Perks, there are no detailed descriptions about it. It is known that players can receive additional bonuses, cashback, faster withdrawals, and even have access to a personal manager – but the details are not specified. Support informed me that you can become a VIP Club member by playing actively on the site.

The site doesn’t offer a GW Casino no deposit bonus, but you can find such offers from other casinos on SlotsUp’s page.

Payments

The following deposit methods are available: VISA/MasterCard, Neosurf, CashtoCode, Paysafecard, Neteller, Skrill, VISA/MasterCard alternative, MiFinity, Jeton, Bitcoin, Litecoin, Dogecoin, Bitcoin Cash, and Ethereum.

For withdrawals, only VISA/MasterCard and Bank Transfer are available. However, VISA/MasterCard can only be used if the deposit was originally made using the same method.

Deposits are typically credited instantly. For withdrawals, there is a 48-hour period for the verification of the request. If the casino has any questions for the player, it may initiate an additional audit, which can take up to 7 days. If the verification is successful, the withdrawal will take between 1 to 3 business days.

There are GW Casino withdrawal limits for players. The maximum amount that can be withdrawn in a single day is 5,000 AUD. Additionally, players cannot withdraw more than 10,000 AUD within a 10-day period.

The casino does not charge any additional fees for deposits or withdrawals.

Games catalog

The full game catalog can be found on the homepage. It features GW Casino games from 31 providers.

The games are sorted into the following categories: Popular, Volt Ent, Top 20, Exclusive, MegaWays, Playson, New Games, Crash Games, Scratchies, Table Games, and Hold’n’Win.

There is also a search function to find games by name or provider.

Games load quickly and work well. The only thing I didn't find was the option to test demo versions of the games.

Support

I was impressed with how the customer support works at the casino. I received all my answers very quickly. I wrote both via email and in Live Chat. The email response came literally 15 minutes after my request — and it wasn't an automated reply, but a detailed answer to my question. The Live Chat agents connected instantly and provided answers to my questions right away.

The only thing I would like to see improved is that Live Chat currently works only after logging in. It would be nice to have the option to ask questions without being logged in as well.

Desktop vs Mobile version

When I was writing this GW Casino review, I didn't find much difference between the mobile and desktop versions. Both versions are user-friendly and only differ slightly in the placement of menus and buttons.

Conclusion

I liked this casino – it’s user-friendly and has everything you need.

For example, I was really impressed by the speed and quality of the support – both by email and Live Chat. This is not something you come across often in casinos. Here, I constantly used the support and got answers to all my questions.

I also liked that there are a lot of different bonuses and offers for players, all with reasonable conditions.

However, while exploring the site, I often found that I was missing some more detailed information. For example, about bonus terms, limits, and so on – I think it would be great if this were more thoroughly explained in the future. Additionally, it would be helpful if the Live Chat feature could be available without logging in.

I can recommend this casino to both beginners and experienced players.