LevelUp Casino Review

Casino Review

Established in 2020, LevelUp Casino is relatively new, but its trajectory toward global recognition appears promising. While exact user numbers remain undisclosed, a real-time ticker on the homepage displays user winnings, indicating a substantial user base.

Despite some drawbacks, such as site structure and temporary withdrawal issues, the casino boasts various advantages, including a wide game selection.

This online casino site offers a diverse selection of slots and numerous thrilling games, catering primarily to Asian and Western European audiences and players from Canada, Australia, and New Zealand.

Dama N.V. owns and operates LevelUp Casino, which operates under E-gaming license No. OGL/2023/174/0082 issued by Curaçao Gaming Control Board. Friolion Ltd., a facilitating company within the DAMA group, supports the operations.

The casino has a strong professional reputation. For instance, the website displays banners showcasing awards from AskGamblers and the LCB Awards over the past five years. Among these is a nomination in the Best Online Casino category. Across various review sites, the casino receives high ratings from both experts and players.

However, on TrustPilot, the rating is noticeably lower, and there are many negative reviews — though the casino responds to absolutely all of them. Meanwhile, on AskGamblers, there isn’t a single unresolved complaint.

This LevelUp casino review will disclose all the benefits and drawbacks of this online casino.

Pros and Cons

Important T&C

In the Terms & Conditions, I found information stating that only adult players — those over 18 years old or who have reached the legal playing age in their respective jurisdiction — are allowed to play on the site. The T&C also includes an extensive list of restricted countries and territories. Some of them are: the United States of America, Japan, the United Kingdom, Estonia, Slovakia, Spain, Cyprus, France, the Netherlands, Lithuania, Greece, Belgium, Hungary, the Czech Republic, Serbia, Turkey, Portugal, Croatia, Bulgaria, Brazil, China, Montenegro, Poland, Sweden, Iceland, and South Korea.

Players must enter only accurate information during registration and keep it up to date, as it will need to be verified during the KYC (Know Your Customer) process with appropriate documentation. Additionally, verification may be carried out via a selfie with an ID, a video call, or a phone call. Players are given two weeks to complete the verification process.

A player’s account is considered inactive if they do not log in or access it for 12 consecutive months. Once the account becomes inactive, the casino begins to charge an administrative fee of €10 per month, as long as the account balance remains positive.

To submit any complaints, players must contact the casino’s support team. The casino will then reach out to the player to provide a response.

All available responsible gambling tools are described in a dedicated section. This includes a list of external independent support resources, websites, and services for protecting minors from playing, and a description of the self-exclusion option. After registration, a “Limits” tab appears in the player’s account, where daily, weekly, and monthly limits can be set for deposits, bets, and losses. There is also an option to activate the Cool Off mode for a period ranging from 1 day to 6 months. These are very convenient tools for players.

LevelUp login: Registration Steps

The registration process at LevelUp Casino is easy. All the steps are clear and will not require much time.

1. Enter your email and come up with a password. Choose a currency. The list offers AUD, EUR, CAD, USD, and several cryptocurrencies, including USDT, BTC, DOGE, and others. Accept the Terms and Conditions of the service.

2. Enter your full name, date of birth, and phone number.

3. Fill in the necessary data about your location and residence.

Hence, the LevelUp login process is completed. You will receive an email with the details.

LevelUp Bonuses: Things That Will Make You Happy

LevelUp Casino offers a generous welcome bonus to kickstart your gaming journey with a bang. New players receive a welcome bonus while existing members enjoy weekly cashback and loyalty perks. New players can enjoy up to $8,000 and 200 free spins within two weeks of registration.

Welcome Bonuses

The welcome package comprises four bonuses tailored to different regions. Players from Australia, New Zealand, and Canada can benefit from the following:

• 100% up to 2000 USD/AUD/NZD/CAD + 100 FS in “Pompeii Gold: Rapid Link” (Netgame), wagering requirement of x35 with a minimum deposit of 20 USD/AUD/NZD/CAD

• 100% up to 2000 USD/AUD/NZD/CAD + 75 FS in “Coin Win: Hold The Spin” (Gamzix) FS, wagering requirement of x35 with a minimum deposit of 20 USD/AUD/NZD/CAD

• 100% up to 2000 USD/AUD/NZD/CAD + 75 FS in “Buffalo’s Wealth” (1spin4win), wagering requirement of x35 with a minimum deposit of 20 USD/AUD/NZD/CAD

• 50% up to 2000 USD/AUD/NZD/CAD + 100 FS in “Hellfire Joker” (Slotopia/Evoplay), wagering requirement of x35 with a minimum deposit of 20 USD/AUD/NZD/CAD

For the rest of the world, the welcome package offers €8000 and 350 FS:

• 100% up to 2000 EUR + 100 FS in “Pompeii Gold: Rapid Link” (Netgame), wagering requirement of x35 with a minimum deposit of 20 EUR

• 100% up to 2000 EUR + 75 FS in “Coin Win: Hold The Spin” (Gamzix) FS, wagering requirement of x35 with a minimum deposit of 20 EUR

• 100% up to 2000 EUR + 75 FS in “Buffalo’s Wealth” (1spin4win), wagering requirement of x35 with a minimum deposit of 20 EUR

• 50% up to 2000 EUR + 100 FS in “Hellfire Joker” (Slotopia/Evoplay), wagering requirement of x35 with a minimum deposit of 20 EUR

As can be seen, subsequent bonuses require three $20 or more deposits each. Remember to use the promo codes LVL1, LVL2, LVL3, and LVL4 to activate these bonuses.

Other Bonuses

Players can enjoy other bonuses such as:

• Cashback: deposit between €/$150 and €/$2000 from Monday to Saturday - get from €/$5 to €/$100.

• Daily Cash Drops $150: bet $0,50 during drop hours and get real cash

• Referral Riches: €/$50 per friend 

However, players from certain countries may not be eligible for deposit bonuses or LevelUp no deposit bonuses, as listed in the Terms and Conditions of the casino. They can still participate in VIP or loyalty programs.

VIP

The VIP program has three tiers: Gold, Platinum, and Diamond. The higher the level, the greater the benefits — including higher weekly cashback, extra cashback, personal cashout limits, as well as a Personal Account Manager, special occasion gifts, and real cash bonuses. Another perk of the program is the ability to earn comp points (CP), which can later be exchanged for real money. Players earn 1 CP for every 20 USD / 20 EUR / 32 CAD / 35 AUD / 38 NZD wagered. The exchange rate for CP to cash depends on the player’s VIP level.

To qualify for the VIP program, a player must place bets totaling 1,000 EUR in a single day. This automatically grants Gold status. To maintain or advance to Platinum or Diamond, players need to stay active on the site — by placing bets and continuing to play. However, the exact requirements for progressing, for example, from Gold to Platinum, are not specified, and even customer support couldn’t provide a clear answer. The process happens automatically.

It would be much fairer to players if these conditions were made more transparent.

LevelUp Casino Payment Methods, Withdrawal Limits, and More

LevelUp offers a variety of payment methods to meet the diverse preferences of its players, including e-wallets, credit/debit cards, and cryptocurrencies like Bitcoin. Accepted options encompass but are not limited to the following:

• Visa

• Mastercard

• Skrill

• MiFinity

• JetonBank

• Revolut

• Neteller

• Bank Transfer

• USDT

• Bitcoin Cash

• Bitcoin

• Dogecoin

• Ethereum

• Litecoin

The available withdrawal methods include Skrill, Bank Transfer, MiFinity, Neteller, USDT, Bitcoin Cash, Bitcoin, Dogecoin, Ethereum, and Litecoin.

Deposits are promptly processed regardless of the chosen method, while average payout time may vary based on the selected payment option, ranging from up to 24 hours to several days. Accepted currencies depend on the player's location but commonly include USD, EUR, CAD, AUD, and NZD.

The LevelUp withdrawal limits are thoroughly prescribed. Minimum deposits for most methods are €/$1, with an unlimited maximum. However, MiFinity has higher minimum limits (€/$20 minimum, €/$4,000 maximum), while Skrill has lower limits (€/$10 minimum, €/$4,000 maximum). Deposits are instant and free.

Most withdrawal methods are free and offer instant balance updates, except for Bank transfer, which incurs a $16 fee and takes 1-5 days. The minimum withdrawal is $10, with a $3,000 maximum. Players are subject to withdrawal limits of €/$3,000 per day, €/$7,500 per week, and €/$15,000 per month. The VIP program terms mention that exceptions may apply for its members, but specific amounts and conditions are not specified.

The casino prioritizes security and fairness, employing state-of-the-art technology such as SSL encryption to safeguard sensitive player information and ensure transactions remain secure from unauthorized access or theft. However, withdrawal-related LevelUp complaints are present among players. They are mainly associated with the speed of withdrawal processing. The delays are present despite the assurance of the casino provider.

LevelUp Games: Popular Slots and Types of Games

LevelUp Casino offers more than 7000 games that will satisfy various preferences. From real-money keno, Bingo, and Sic Bo to Live Blackjack, American Roulette, and more, there's something for everyone. The site is user-friendly and requires no software downloads. Players also have access to demo versions of the games.

Various sections on the site cater to different interests:

• The Trending page showcases the most popular slots and games, providing insight into community preferences.

• The Top Games features recently launched games from renowned providers.

• The Bonus Buy page offers special bonuses for those willing to take risks.

• The Table section is dedicated to Roulette, Baccarat, and Poker adherents.

• Live dealer games can be found on the Live page.

• The Jackpot section hosts games like Lucky Cat and Jackpot Lab for jackpot enthusiasts.

The casino offers games from 85 providers: BGaming, PragmaticLive, Booming Games, Spinomenal, Play'N'Go, Yggdrasil, and many others. Each provider has around one hundred games available on the site.

Jackpot games are also available here. As for now, the total jackpot is $6 329,28. Several examples of LevelUp casino jackpot games include Faerie Spells, Hearts Desire, Rags to Witches, Supreme 777 Jackpots, etc.

While there's a wide selection of games, certain restrictions apply based on the player's location. For instance, some games may be unavailable in specific countries due to provider restrictions. Players should refer to the Terms and Conditions for a list of playable and restricted games. For example, the provider NetEnt has country restrictions. This is explained in detail in Section 4 of the T&Cs. A wide selection of video games makes Level Up online casinos a desirable site for many players. It offers a user-friendly experience at all gaming stages. The variety of games and providers will make this site self-sufficient, with many offers and options.

LevelUp Support Department

I couldn’t find any mention of an email address for contacting support, but the website does offer a live chat option.

I used the chat, and at first, a bot replied, suggesting I choose a topic from a list: Bonuses, Verification, Account limits, Deposit, Cashout, or Technical issues. I didn’t find my question among those categories, so I requested a live agent. The operator responded quickly and genuinely helped me resolve my issue.

Additionally, there are WhatsApp and Telegram Groups, where players can get the latest news and try something new. The website also includes an FAQ section, although it could be enhanced because it currently contains too generic information without enough specifications.

Mobile app

While exploring the website, I noticed a Mobile App section. On this page, there were QR codes allowing users to install the app on different devices. For Android, it involves downloading and installing the application, while for iOS, there’s an “Add to Home Screen” instruction. There’s also an option to install the app directly in browsers. This feature really speeds up interaction with the site and makes using it much more convenient.

Final Words

Level Up Casino offers clear and transparent Terms and Conditions that are thoroughly maintained by the team. Users can readily recall and revisit the rules, as the company may update them without prior notice.

The website is well-optimized, ensuring smooth gameplay without lengthy loading times. It is accessible anytime from smartphones, PCs, or tablets. A Level Up app is available for Android and iOS users. The download links are available on the website. Hence, everybody can enjoy their favorite games outside their desktop devices.

Furthermore, the casino offers a wide range of free deposit and withdrawal methods, which are instantly processed. New and experienced players can also test the site's functionality with free play options.

The website is overwhelmed with game options and other offers. Considering the multitude of features, exploring LevelUp Casino thoroughly may require some time. But this time will be pleasant for a dedicated player. While the overall experience is subjective enough with both weak and strong sides of the LevelUp promotions, the casino appears trustworthy enough to ensure the best experience for every player.

FAQs About LevelUp Casino