Luxury Casino Casino Review

Casino Review

Luxury Casino is a distinguished veteran on the gambling scene. The platform was launched back in 2000 by Fresh Horizons Ltd., a respected company operating under the Kahnawake Gaming Commission license in more than 30 countries across the world. The operator owns 27 casinos, such as Captain Cooks, Grand Hotel, Colosseum, Aztec Riches, and Yukon Gold, among the most famous ones. All the brands abide by strict gambling regulations, ensuring high safety and security standards for their players.

Luxury Casino is also accredited by eCOGRA to prove that the presented software is fair and genuinely random. The RTP of all games is 96.16%, which is considered to be average. The portfolio features all types of gambling entertainment and is presented by different providers, including world-renowned studios.

I’ve tested the platform thoughtfully, so all the information you’ll find here is backed up by real-life experience. Keep reading my Luxury Casino review to learn everything about its games, promos, payments, terms, usability, and customer care.

Luxury Casino Login & Registration

The registration process doesn’t take longer than on other casino sites; you’ll spend a few minutes to complete the following steps:

1. Enter your full name and email.

2. Confirm your birthdate and gender.

3. Create a password.

4. Specify your address details and select currency. Enter your phone number and agree to the terms.

A pop-up window with your username and password will appear. Check it out and click Play Now. No KYC verification is required at this stage, but you’ll get an email containing information about the casino highlights.

Luxury Casino Bonuses & Promo Offers

I registered on the platform with high hopes to see a Luxury Casino no deposit bonus and many other profitable offers, but my expectations weren’t fulfilled. This is what I was eligible for:

Welcome bonus

The casino delivers a strong boost to your bankroll right out of the gate by welcoming you with a lucrative matching bonus of up to $1,000 for your first 5 deposits. Here’s how it works:

• 1st deposit: 100% up to $150

• 2nd deposit: 50% up to $200

• 3rd deposit: 25% up to $300

• 4th deposit: 50% up to $200

• 5th deposit: 100% up to $150

The fun begins when you start discovering the bonus terms. The casino doesn’t show lots of information about the bonus right away, so you need to go to the T&C section and look for the relevant details yourself. This is what I’ve found about the Luxury Casino welcome bonus:

• minimum deposit is $10;

• no promo code is required;

• wager requirements for the first and second deposits are 200x, subsequent matching bonus amounts come with 30x playthrough;

• wagering contribution differs depending on a game (e.g. slots count 100% towards the playthrough, tables and Sic Bo – 50%, and the majority of blackjack games – 10%);

• if you withdraw money after your first or second deposit, any remaining bonus funds will be debited from your account;

• if a player doesn’t use their bonus funds within 60 days, the casino deducts them;

• the first deposit eligible for the bonus must be made during the first 7 days after registration.

Loyalty program

Luxury Casino is a member of the Casino Rewards loyalty program consisting of 6 tiers, and you’re enrolled automatically after registration:

1. Green

2. Bronze

3. Silver

4. Gold

5. Platinum

6. Diamond

Loyalty points accumulate for each $10 wagered at different rates depending on the game you choose (1 pt in slots, 0.5 pt in tables and roulette, and 0.1 pt in video poker and blackjack). 100 points can be redeemed for $1, but the option will be available only if you collect at least 1,000 of them.

The loyalty program gives you plenty of rewards while you progress through its levels, including regular Luxury Casino promotions, birthday bonuses, personal VIP host, real-life gifts, VIP newsletters, and higher bet limits.

Please note that getting to the highest level of the loyalty program isn’t so easy since you can lose your Status level due to low playing activity. The level is reserved for you for the rest of the month when you reach it, but already in the following month, the casino requires you to collect a certain number of points so as not to fall down.

While the VIP program gives you lots of perks, it’s easy to lose your Status level if you aren’t an active player, which makes it almost useless. The welcome bonus is apparently nice as well until you start sorting out its terms. 200x playthrough requirements are overwhelming because you will need to wager $20,000 for every $100 bonus received. Other platforms from the Fresh Horizons casino group impose the same wager requirements, but some brands, like Grand Hotel, give you a much larger welcome bonus – up to $5,560.

Luxury Casino Payments: Withdrawal Time, Limits & More

The number of payment methods offered for Luxury Casino players depends on the location, meaning that you may get more or less options by registering from one or another country. I’ve noticed quite a lot of ways to top up the account and get money out, including credit/debit cards, e-payments, wire transfers, and eChecks. So, outside of the traditional MasterCard and Visa, you can also opt for Neosurf, Skrill, MuchBetter, PayPal, AstroPay, and many other alternatives available in your area.

All financial operations are performed in USD, EUR, CAD, GBP, or NZD. You are allowed to deposit as little as $10, but the minimum amount eligible for withdrawal is $50, except for bank transfers, where Luxury Casino withdrawal limits are set at $300, and a fee is required:

• when withdrawing up to 3,000 – $50

• when withdrawing over 3,000 – $100

The maximum amount to cash out per week is $4,000. The pending period takes 2 days, while the average payout time differs depending on the chosen payment method:

Customer Support

Most Luxury Casino complaints I’ve found referred to long withdrawal times taking more than 3 days. The issue seems to arise due to obligatory account verification which takes up to 5-7 business days. The procedure is standard for modern online gambling venues, just be proactive and submit your documents in advance to escape the problem. All Luxury Casino sister sites impose the same payout terms, and while the minimum deposit amount is comparatively low, the minimum cashout of $50 doesn’t seem so opportune. Moreover, payout times could be a bit quicker.

Luxury Casino support left me disappointed. The phone number is missing, so you have only two ways to contact their representatives:

• Live chat

• Email – support[a]crhelpdesk.com

The casino claims to answer your queries on the spot 24/7 and match you with a live agent directly. Sadly, I’ve discovered that their online chat is operated by a bot, which runs the same loop of questions and answers over and over again. The responses are non-informative and barely related to your queries. They’re designed to rather promote their bonuses and games than help you handle your issues.

The bot also has the power to redirect you to a live representative, but you can’t make such a request or hit a corresponding button. This happens automatically when your question doesn’t fall for their algorithms. When I finally got such an opportunity, the waiting time to speak with an agent was 24 minutes, while clicking the Continue button threw me an error time after time.

I guess the service works better as you progress through the VIP program, but I’ve tested it as a newcomer to ensure you’ll get a nice start with this casino. After all, you never know when an issue with withdrawal or bonus activation will arise, and such queries should be resolved as soon as possible. Once you decide to contact support via email, the response will take no less than 48 hours. However, there’s a decent FAQ section, which seems like a ray of hope to clarify things.

Luxury Casino Games & Software Providers

Your gaming possibilities are wide with Luxury Casino. There’s a solid lineup of about 1,000 games powered by Microgaming, Evolution, Rabcat, and 50+ other studios. The portfolio is divided into 8 categories, including For You (Featured, New, Exclusives, Hot, and Cold), Favorites, Slots, Progressive Jackpots, Tables, Video Pokers, Variety, and Live Casino. Hence, navigation is intuitive, and you can also find games using a search field. I’d like to tell you more about the presented gambling entertainment in my Luxury Casino review:

Slots

I’ve ventured into the slot collection and discovered over 700 titles, from well-loved classics like Mega Moolah, Book of Atem, and Bonanza to modern hits, such as Chronicles of Olympus 2, Game of Thrones, and Jurassic Park. There’s an option to group slots by the number of lines and reels, but a search by providers is unavailable.

Jackpot games

At the moment of writing my Luxury Casino review, progressive jackpots included 9 titles with different prize pools from $78 to $3,400,000. Even though the winnings are huge, I’ve hoped to see a bit wider game assortment. Anyway, you can try your luck in four Mega Moolah variations, alongside Cash Splash, Treasure Nile, Mega Vault Millionaire, and two exclusive games from Casino Rewards – Treasure Quest and 20 Year Celebration.

Tables

The category comprises 100 games, which is more than enough for many players. I was pleased to see a lot of variations of roulette, baccarat, blackjack, Sic Bo, and Wheel of Fortune, including some interesting titles like Terminator 2 or Vinnie Jones Stories Roulette. However, there’s no option to group games by their type, which causes some inconveniences.

Live dealer games

Live casino games are powered by two providers - Evolution and OnAir Entertainment - and located in separate sections, respectively. I recommend trying Evolution software since their game lobby is buzzing with human interaction, keeping you engaged in top-quality casino entertainment for hours. There’s a real treasure trove of about 70 immersive games: blackjack, roulette, baccarat and Sic Bo, poker, and game shows. OnAir Entertainment, in turn, presents a smaller collection of 15+ games, which doesn’t include poker.

It’s worth noting a convenient navigation through the live casino. All titles can be found in corresponding categories, while you can also sort Evolution games by novelty, speed, and minimum bet, as well as find new, top, no commission, and hot tables.

Luxury Casino delivers a good collection of gambling entertainment from multiple providers, so chances are you’ll get a fun experience playing here, whether you’re a jackpot goer, slots enthusiast, or a great lover of card games. Moreover, you can monitor your game history in slots using the auditing PlayCheck tool from Microgaming. User-friendly site’s organization allows you to navigate sections easily, although adding some search filters wouldn’t hurt. The demo mode feels missing as well.

Conclusion

Before registering on Luxury Casino, I expected a smooth, fun, and enjoyable gambling experience backed up by more than two decades in the industry. To my great surprise, there are still a lot of things to work on. Well, the platform does offer a solid variety of games with a particularly good selection of real-dealer titles powered by Evolution, but this hardly makes it stand out against the best live casino sites. Still, a minimum deposit of $10 feels relatively low to give it a shot.

However, the minimum withdrawal of $50 isn’t so encouraging. And those seeking quick payouts, a wide choice of bonuses, and a convenient game filtering system may find some better alternatives in today’s gambling landscape.

Anyway, this is a legit and regulated casino, holding a valid KGC license and eCOGRA certificate to prove it. Safety is imperative, but of course, your final decision should hinge only on your gaming preferences and priorities. I’d recommend you read a few more SlotsUp reviews of the most trusted casino apps and sites to choose the best possible platform tailored to all your needs.

FAQs About Luxury Casino