Roo Casino Review

Roo Casino features a website that is accessible across various devices, including mobile. On the homepage of the desktop version, there are two types of menus. In the top left corner, there's a dropdown menu with links to sections like Live Dealer, Lotto & Instant Games, Promo Center, and More Info. In the top right corner, there's another menu that includes buttons for Deposit, Promo Center, Search, as well as Login and Join.

In the mobile version, the content appears the same, but all menus and links are located at the bottom of the screen.

On the homepage slider, I found information stating that the casino is operated by Gophoenix Solutions Limited, a company registered in Costa Rica. It also states that the company operates under a license from the Tobique Gaming Commission.

I looked into the casino’s reputation and found various reviews, but most of them are from 2019, so it’s hard to say how relevant they are today.

Important T&C

While writing this Roo Casino review, I thoroughly examined the Terms & Conditions and found the following:

• Players must be at least 18 years old.

• Players are fully responsible for complying with the laws of their own jurisdiction regarding the use of the site’s services.

• Players from certain countries and regions are not allowed to register. These include China, Cuba, the UK, the USA, Canadian provinces New Brunswick and Ontario, among others.

• By registering, players agree to receive promotional offers and notifications, but they can opt out by contacting support.

• If a player does not log in for 3 months, a monthly fee of 10 AUD will begin to be deducted from their positive balance.

• If a player does not log in for 6 months, their account balance may be forfeited.

Players must be prepared to undergo the KYC (Know Your Customer) procedure and provide all necessary documents verifying their identity. This verification may be requested at any time, but is mandatory when making deposits via bank cards and before any withdrawals. The player will need to provide proof of identity, address, and jurisdiction, as well as photo evidence of their card and documents confirming account ownership.

The casino accepts Roo Casino complaints no later than 7 days after the disputed event. Once a complaint is submitted via support, it is reviewed within 14 days. If no resolution is reached between the player and the casino, the dispute will be escalated to a court.

I also found a large section on the website dedicated to responsible gaming. It outlines self-exclusion and temporary account freezing options to help limit user activity. However, what stood out most to me was the option to set deposit limits. To activate this feature, players need to contact support and specify the limit amount and the desired timeframe: daily, weekly, or monthly.

Registration process

The registration process consisted of several steps, but it didn’t take long overall. The most important advice I can give before registering is to enter all information very carefully, because if you make a mistake, there is no option to go back and fix it later. Here’s how my registration process went:

1. First, I clicked the “Join” button and was presented with several welcome bonuses to choose from, along with an option to decline any bonuses.

2. Then I had to fill in the Account Details: Email (Roo Casino login), Phone Number, Password, Confirm Password, and select a Currency.

3. Next, I had to provide my Personal Information: First Name, Last Name, Date of Birth, Country, City, Address, and Zip Code. At this step, I also had to confirm that I was over 18 and had read the Terms & Conditions by checking a box.

4. The final step was account verification via SMS. I needed to enter a 4-digit code. If the SMS didn’t arrive, the page offered alternative options to receive the code via messaging apps linked to the phone number provided.

Casino bonuses

All current Roo Casino bonuses can be found on the “Promo Center” page in the main menu or by clicking the gift icon. These include: Welcome Package, Deposit Bonuses, Perks, Wheel of Luck, Daily Rewards, Stamps, and the VIP Club.

Welcome Package

The Welcome Package offers up to 4,000 AUD + 200 Free Spins + a spin on the Wheel of Luck. It’s spread over the first 3 deposits, with a minimum deposit of 30 AUD and a wagering requirement of x35.

• 1st deposit: 150% up to 1500 AUD + 100 FS + 1 Wheel of Luck spin

• 2nd deposit: 100% up to 1000 AUD + 50 FS

• 3rd deposit: 150% up to 1500 AUD + 50 FS

Deposit Bonuses

If the minimum deposit for the Welcome Package feels too high, you can claim Deposit Bonuses starting from just 20 AUD. The wagering requirement is the same — x35. Several bonuses are available in this section.

Perks

This is a loyalty program where players can earn additional bonuses, Free Spins, Wheel of Luck spins, and more. There are 10 ranks in total, each consisting of 10 levels. Players can earn titles like Ace, Spinner, Legend, Pro, Elite, Chief, Boss, Lord, Tycoon, and Master. Each rank unlocks rewards and new profile avatars.

The program seems attractive, but I couldn’t find exact requirements for leveling up. I contacted support and was told that levels increase based on account activity, and the system handles progression automatically.

Wheel of Luck

Wheel of Luck can bring players bonuses or Free Spins. It’s triggered with every deposit and grants 3 spins — unlocked one every 6 hours, and they must be used within 24 hours. Spins can also be earned through the Perks program or other Roo Casino promotions.

Stamps

This feature works like a loyalty stamp card at a coffee shop, but instead of coffee, you get Stamps for each deposit. Collect 5 Stamps (from deposits of at least 20 AUD — Paysafecard gives you 2 Stamps at once) and receive a prize package.

Daily Rewards

These are daily bonuses available to players who deposit at least 30 AUD each day. The more consecutive days you deposit, the better the rewards. After 25 days of consecutive deposits (with up to 2 missed days allowed), players receive a special mystery prize.

VIP Club

The VIP Club offers access to exclusive bonuses, cashback, faster withdrawals, and a personal account manager. However, I couldn’t find clear details about how to become a VIP member.

Roo Casino does not currently offer a no deposit bonus, but you can find such offers from other casinos on SlotsUp’s page.

Before using any bonuses, I recommend reviewing the Terms & Conditions, as some offers have country restrictions. It’s best to check with support to confirm which bonuses are available in your location.

Payments

You can choose your account currency during registration. If you later wish to add another currency account, simply make a deposit in that currency, and it will be added automatically.

The following deposit methods are available: VISA/MasterCard, Neosurf, CashtoCode, Paysafecard, Neteller, Skrill, MiFinity, Jeton, VISA/MasterCard Alternative, and cryptocurrencies: Bitcoin, Litecoin, Dogecoin, Bitcoin Cash, Ethereum, Ripple, Cardano, TRON, and USD Coin.

At the time of writing this Roo Casino review, Bank Transfer was the only available withdrawal method.

Funds from deposits are usually added to the player’s account instantly. Withdrawal requests undergo a standard 48-hour review process. If the casino requires further clarification, it may conduct an additional audit, which can take up to seven days. Once the verification is complete, the funds are typically transferred within 1 to 3 business days.

Players are subject to Roo Casino withdrawal limits at GW Casino. The daily withdrawal cap is 5,000 AUD, and no more than 10,000 AUD can be withdrawn over a 10-day span.

There are no extra charges applied by the casino for either deposits or withdrawals.

Games catalog

The casino offers a large game catalog from 31 providers, including Pragmatic Play, Playson, VoltEnt, and others. Roo Casino games can be found using the search bar or by filtering by provider.

There are also categories such as: Popular, Volt Ent, Top 20, Exclusive, MegaWays, Playson, New Games, Crash Games, Scratchies, Table Games, and Hold’n’Win.

Additionally, the main menu features separate sections for Live Dealer and Lotto & Instant Games.

Games run smoothly and with the same speed on both the desktop and mobile versions.

Support

While preparing this Roo Casino review, I found that there are two ways to contact support — via Email and Live Chat. I first tried sending my questions by Email and received a reply fairly quickly — within about 20 minutes. Not many casinos can boast that kind of response time.

Then I reached out via Live Chat. It's worth noting that the chat is only available after logging into the site. In the chat, I always received responses almost instantly. Overall, I consider the site's support to be excellent.

Desktop vs Mobile version

I worked extensively with both the desktop and mobile versions of the site and can say there's virtually no difference between them. The only thing I noticed was a slight visual difference in menu placement, and that in the mobile version, the Perks program progress is displayed in the top left corner.

Conclusion

I can say that I liked Roo online casino — mainly because both the website and its mobile version work smoothly and are easy to use. There’s nothing unnecessary on the interface, and navigation is simple. The only downside I noticed was the occasional lack of detailed information in the descriptions of certain bonuses. However, this was balanced out by the fast and helpful support I received via Email and Live Chat. I consider their response time and quality a strong advantage, as such customer service is not something you come across often.

I also appreciated the number of bonuses and offers, the variety of games, and the availability of responsible gaming tools. I would recommend this casino to both beginners and experienced players.