Ruby Slots Casino Review

The Ruby Slots online casino has been operating since 2012. The casino has a slightly outdated website design, but both its desktop and mobile versions work perfectly. The website is available only in English.

I carefully studied the Ruby Slots casino’s reputation and can say that it has mixed reviews. Some experts rate it highly, while others rate it low. Over all the years of its operation, around 450 complaints have been collected on AskGamblers, and not all of them have been answered or resolved by the casino. The Ruby Slots casino also has a low rating on TrustPilot and does not comment on players’ reviews in any way.

The Ruby Slots casino operates legally. It is owned and operated by Primrose Media Limited. The casino is licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros, and operates under License No. ALSI-202409021-F12.

Ruby Slots Casino Terms and Conditions, Rules and Player Requirements

Before registering, players should carefully read the Terms and Conditions, especially the sections about eligibility, restricted countries, registration, and KYC. This is where players can find the main rules and restrictions that may affect their access to Ruby Slots casino.

For example, Ruby Slots requires players to be at least 21 years old or meet the legal gambling age in their country, whichever is higher. Players should also make sure that online gambling is legal in their country before registering. The Ruby Slots casino does not allow the use of VPNs, proxies, or similar services to hide the player's real location.

Only one account is allowed per player and household. If a player provides false or incorrect personal information, the casino can suspend or close the account. Ruby Slots can also request KYC documents at any time, including when a player wants to make a withdrawal.

For identity verification, the Ruby Slots casino may use information provided by third-party services. These services can also be used to check financial information and help the casino meet its regulatory requirements. If the requested documents are not provided or cannot be verified, Ruby Slots casino can suspend wagering or restrict some account functions until the verification is completed.

KYC requirements may include:

• proof of identity;

• payment verification, including front and back copies of cards used for deposits during the previous three months;

• a selfie holding an identification document or another object requested by the casino;

• proof of residence;

• proof of legal residency;

• proof of payment ownership;

• bank statements;

• any other documents or information considered necessary.

Ruby Slots casino can also request identity, address, and payment verification documents at any time and apply enhanced due diligence to high-value transactions, unusual activity, or flagged accounts. 

If players have any Ruby Slots casino complaints or disputes, they can contact Customer Service using the links provided on the Website and must use their Registered Email Address. The casino states that it will endeavour to respond to queries within 28 days of receipt. However, disputes must be submitted within three days from the date the relevant wager was decided, and claims submitted after this period will not be accepted. Players can also use the Central Dispute System (CDS), a third-party dispute system established by the software provider.

I also took a close look at the responsible gaming information included in the Terms. Ruby Slots states that responsible gaming tools are available to all players and lists three options: deposit limits, cool-off periods, and self-exclusion. Deposit limits and cool-off periods can be activated by contacting Customer Support via Live Chat or email, while players who want to self-exclude can contact Live Chat and request self-exclusion, which the casino says will be processed immediately. Ruby Slots casino also provides links to third-party support organisations such as GamCare and Gamblers Anonymous for players who feel their gambling is out of control.

How to Sign Up and Create an Account at Ruby Slots Casino

During registration, I had to provide the following information:

1. First name

2. Last name

3. E-mail address (Ruby Slots casino login)

4. Password

5. Country

6. Address

7. Mobile Number

8. Sex

9. Date of Birth

The second and third steps of the registration were verification via email and phone number.

Ruby Slots Casino Bonuses and Promotions: Welcome Offers, Rewards and Free Spins

There are a small number of Ruby Slots casino promotions available on the website. Basically, players have access to a Welcome Offer and several deposit bonuses that can be used later during the month.

I liked that the casino has quite loyal terms for its deposit bonuses. For example, for the Welcome Bonus, despite the relatively high minimum deposit of $30, the bonus terms also state no playthrough and no max cashout. This is rarely seen at international online casino sites.

Players can also receive Ruby Slots casino no deposit bonuses from partners or for completing certain actions.

Ruby Slots VIP Programme

The VIP programme includes 5 levels with different benefits. Among the benefits are cashback, additional Ruby Slots casino bonuses, increased withdrawal limits, and others. Immediately after registration, the player is not automatically enrolled in the programme.

They can reach level 1 only after placing bets totalling $500. To continue moving up the levels, the player needs to meet even higher betting requirements.

I can say that while writing this Ruby Slots casino review, I noticed that, compared to the best casino sites, the terms of this VIP programme are as transparent as possible.

Ruby Slots Casino Payment Methods, Deposits, Withdrawals and Transaction Fees 

The Ruby Slots casino has a small selection of payment methods, but there are both fiat methods and cryptocurrencies available. The full selection will depend on the player’s country.

The minimum deposit limit for most methods is $30, which is slightly higher than the standard amount for online casinos. The maximum limit will depend on the specific method.

The minimum withdrawal limit will be from $20 to $100, depending on the method. The maximum Ruby Slots casino withdrawal limit per week is $2,500. If the account balance is at least 10 times larger than the total sum of all deposits, withdrawals are limited to $5,000 per month. Otherwise, the maximum is $10,000 per month.

At the same time, the withdrawal limit amount may change depending on the player’s VIP level. For example, when it comes to weekly limits:

There are no withdrawal commissions if you wager your deposit at least 1 time. Otherwise, we are entitled to deduct an 8% fee.

Additional fees may apply depending on the payment method, up to $40 (or 5% in some cases) per transaction, depending on the withdrawal method and/or withdrawal amount.

Ruby Slots casino withdrawal requests will be reviewed within 7 to 10 business days from the date of the request. Approval will be made within 7 to 10 business days after the day of the request. Payment will be made within 7 to 10 business days after approval.

Ruby Slots Casino Games Catalogue: Slots, Live Casino, Table Games and More

There is a limited number of Ruby Slots casino games available on the website. Players have access to games in the following categories: Slots, Video Poker, Speciality Games, and Table Games. Speciality Games are original games developed specifically for the casino.

Games can be found by name. The list of games can be sorted by themes. For example, there are Asian, Cartoons, Myth & Legends, Sci & Fantasy, and other themes available. You can also choose games based on a particular holiday, for example, Halloween or Christmas.

When I was writing this Ruby Slots casino review, I noticed that there are no demo versions of the games. I consider this a drawback because players cannot try games before making real bets. If you want to try demo versions of the games for free, you can find them in our catalogue.

Ruby Slots Casino Customer Support: Contact Methods, Response Times and Assistance

The casino has two ways to contact support: live chat and email.

As part of this Ruby Slots casino review, I noticed that a player can contact support via live chat only if they are logged in. For example, if they have problems logging into the website, they will have to contact email support and, according to the website, wait up to 48 hours for a response. At the same time, when I contacted email support, the automatic reply said that they would respond within 72 hours. I think this waiting time is too long.

In fact, Ruby Slots casino email support took at least 24 hours to reply. Of course, it was not 48 or 72 hours, but it was still a long wait.

For logged-in users, live chat is available 24/7.

There is also a Ruby Slots casino FAQ section on the website. It contains around 40 questions on different topics, and many of them are actually useful. For example, you can find information about deposits and withdrawals, technical issues, and other topics.

Ruby Slots Casino FAQ: Answers to Common Player Questions