Spinando Casino Review

The Spinando online casino features a modern and user-friendly website. The site also has a convenient mobile version that mirrors the functionality of the desktop one. I found it easy to use — everything loaded quickly, and the content was well adapted to a mobile device. I also noticed a button in the main menu suggesting that you can install the Spinando casino app. I clicked on it, but instead of an actual app, it opened instructions on how to add the website to the Home Screen of your mobile device. Of course, this isn’t a real app, but it’s still convenient — especially since the mobile version of the site works very well.

Players can choose from several language versions of the site: English, Arabic, German, Norwegian, Finnish, and Italian. There are also localized versions for Australia, New Zealand, Ireland, and Canada (both English and French).

I also took a closer look at the Spinando casino’s reputation. Experts generally give it high ratings, while player reviews are more mixed. In some of the lower-rated reviews, players mentioned high wagering requirements and claimed that support doesn’t really help. I plan to check each of these claims carefully to see how accurate they are. For example, I saw one negative Spinando casino review stating that there is no license info on the site — but that’s not true. The site clearly provides all the details showing that the casino operates legally. In the footer, it states that the casino is licensed and regulated by the Curaçao Gaming Control Board (license no. OGL/2023/176/0095).

Important T&C

In the Terms & Conditions, I found information stating that only adult players are allowed to register and play on the site. This means they must be at least 18 years old or meet the minimum legal gaming age in their jurisdiction. It is the player’s own responsibility to ensure compliance with the laws and requirements in their country. The T&C also contains a list of restricted countries whose residents are not allowed to play for real money. You can check the availability of the casino here in the section “Requirements for Playing at Spinando Casino.”

As part of the KYC procedure, the Spinando casino may contact the player using the phone number provided in their profile. If the player does not respond within two weeks and fails to complete verification, their account may be suspended until all KYC requirements are met. The casino may also request documents (for example, an identity card, payment system details, or utility bills). These documents must be in Latin or Cyrillic script — otherwise, the Spinando casino may require the player to undergo video verification.

If a player does not log in or out of their account for 12 consecutive months, the account may be considered inactive. In this case, an administrative fee of €/$10 per month may be deducted from the player’s balance. This fee will stop being charged once the balance reaches zero or the player reactivates their account by logging in or out again.

Players may submit Spinando casino complaints or claims within one year from the date of the incident. Complaints must be sent through any support contact provided on the website. The casino, in turn, will reach out to the player using the details they provided. If no agreement can be reached between the player and the casino, the dispute may be resolved through arbitration in Cyprus under the Rules of Civil Procedure of Cyprus.

Regarding responsible gaming, I found a dedicated page. It outlines the tools available to players: deposit limits, loss limits, betting limits, cooling-off periods, self-exclusion, and session limits. All of these can be requested via email support at support@spinando.com. I decided to check whether this kind of request could be made through Live Chat, and it worked. The Live Chat agent set the limits for me. The page also includes a list of organizations that provide assistance to players with gaming problems, as well as links to useful software that helps parents prevent minors from registering.

Registration process

I registered on the site very quickly. All I had to do was fill out a short form with Email (Spinando casino login), Password, Currency, and Country, and check the box confirming that I am over 18 and accept the Privacy Policy and T&C.

All other details can be completed later in the profile settings: First name, Last name, Date of birth, Gender, City, Address, Postal code, and Mobile phone.

Beyond the general information, the settings also include tabs for uploading verification documents and for security options. In the Security tab, you can enable two-factor authentication.

Casino bonuses

Deposit bonuses are not available to players from Croatia, Serbia, or Finland.

Among the Spinando casino bonuses available to players are: the Welcome Pack, Weekly Reload Bonus, and Cashback Bonus. The terms and instructions on how to claim them can be found here.

You can also check the terms of the No Deposit Bonus here — I found out about it when I visited the app download page. I wasn’t sure whether I was eligible for the bonus because, in my case, I couldn’t download an actual app on my iPhone and could only add the site to my Home Screen. I contacted support about this, and the Live Chat agent told me that the Spinando no deposit bonus would still be credited to my account automatically within an hour. I followed the instructions, and indeed, about 45 minutes later, 10 free spins appeared in my account.

There are also the VIP Program and Tournaments.

VIP Program

The VIP Program includes 50 levels. With each new level reached, the player receives either a cash bonus or Free Spins.

I liked that the VIP Program has transparent conditions. To progress through the levels, players must also collect Comp Points. For example, to move up to the first level and claim a bonus of 5 Free Spins, you need to accumulate 30 CP. In other words, you would have to wager €/$150 to achieve this.

Tournaments

There is a dedicated Tournaments section for players. At the time I was preparing this Spinando review, one tournament was available — Drops & Wins by Pragmatic Play with a prize pool of €/$2,000,000.

Payments

When registering, a player can choose one of the following currencies: EUR, USD, AUD, CAD, NZD, NOK, USDT, BTC, LTC, DOGE, BCH. However, after registration, it is possible to add additional wallets in other currencies through the Wallet settings. For example, you can have EUR, USD, and DOGE wallets at the same time — or even all available currencies.

The casino’s operating currency is EUR. This means that all transactions made in other currencies will be converted, and the amounts may differ slightly.

The Spinando casino offers a lot of payment methods, including bank cards, bank transfers, e-wallets, vouchers, and cryptocurrencies. The list may vary depending on the player’s country. You can check which options are available to you here.

According to the T&Cs, the smallest deposit you can make is $10/€20. However, I noticed that some options allow you to fund your account with even smaller amounts — for example, 5 USDT — which is more convenient for players. The maximum deposit limits vary depending on the payment method. For Neteller, MiFinity, and Paysafecard, the usual cap is €/$4,000. Cryptocurrency deposits, on the other hand, have no upper limit, allowing players with bigger bankrolls to add any amount they choose.

The minimum withdrawal starts at €/$10, although certain methods require a higher threshold. Crypto withdrawals typically begin at around €/$20.

There are also Spinando casino withdrawal limits, which depend on the timeframe: €/$4,000 per day, €/$16,000 per week, and €/$50,000 per month. If a player’s account is inactive or they have chosen self-exclusion and want to withdraw the remaining funds, the withdrawal limits will be as follows: €/$500 per day, €/$1,500 per week, and €/$5,000 per month. 

Before submitting a withdrawal request, a player must wager their deposit three times. I saw a Spinando review mentioning strict withdrawal rules, and I believe this is what the player meant. Indeed, this is a fairly strict requirement, but it is quite common across many casinos and not something unusual. Typically, casinos explain this rule as a way to combat money laundering and fraud on their sites — which does make sense.

The casino itself does not charge any fees, but some payment providers may apply their own. For example, withdrawals via bank transfer may incur a fee, which will not exceed €/$16.

Games catalog

The casino has a convenient Spinando casino games section. There are 134 providers available for players, and you can view the full list here. The catalog includes Popular, New, Slots, Bonus Buy, Fast Games, Live Casino, Blackjack, Roulette, and Baccarat. Players can save games by clicking the heart icon, which adds them to the Favourite Games section, while recently opened titles appear in Recently Played.

There is also a search function, allowing players to look for games either by title or by provider.

When I was preparing this Spinando casino review, I noticed that demo versions of games are available, but not everywhere. On the desktop version, I found demo modes accessible to both logged-in and non-logged-in users. On the mobile version, however, demo play is available only for registered players, while non-logged-in users don’t have access. Still, I think the key point is that demo versions are available for potential players who are deciding whether to register or not.

While reviewing the T&C, I found information that some providers restrict access to their games in certain countries. For example, NetEnt. You can also check which ones are accessible in your jurisdiction here.

Support

The first place I looked for information when I had questions was the FAQ section. It contains around 30 items, divided into categories: Sign Up & Log In, Account, Deposits & Withdrawals, Bonuses, Casino, Security, and Responsible Gaming.

Players also have access to Email support and Live Chat. Since one Spinando online casino review mentioned complaints about the support service, I made sure to test it carefully. Email support responded to all my questions within just a few hours.

In Live Chat, you can choose the support language from English, Arabic, German, Norwegian, French, or Italian. I reached out to Live Chat multiple times, especially for Spinando  casino promotions. And the replies were quick and genuinely helpful. Because of this, I cannot agree with the negative feedback I saw.

FAQ