Sunmaker Online Casino Review
The Sunmaker online casino features a user-friendly website in blue and yellow tones. I started exploring the site using its desktop version. The main menu is located at the top of the page. On the left side, there are links to Slots, Sports Betting, and Tournaments. On the right side, you’ll find the “Open an Account” and “Log In” buttons, along with links to Actions and Customer Service.
In the mobile version, the layout is similar, though the registration button is located at the bottom of the screen.
All content on the site is in German, and there is no option to change the language.
There is a lot of conflicting information regarding the casino’s reputation, making it difficult to assess definitively. On all expert review sites, the casino has high positive ratings. However, its TrustPilot rating is very low, based on 555 reviews. I analyzed both positive and negative reviews and noticed that the most recent ones were posted in 2021 — and they are all positive. The negative reviews are from 2019, which leads me to believe that this older feedback — and the overall rating — shouldn’t be relied upon too heavily.
Besides strong ratings from professional sources, while preparing this Sunmaker review, I also found that the casino has consistently received various industry awards over the past five years. For example, it was named Online Casino Operator of the Year in 2021 and Online Gaming Operator of 2023 at the Global Gaming Awards, as well as winning the In-house Innovation award at the EGR Nordics Awards in 2022 and 2023.
Based on these more recent expert assessments, I believe that if players did experience issues back in 2019, those problems have likely been resolved by now.
Information confirming the casino’s legal status is also easy to find. In the site’s footer, I found that it holds a valid license from the GGL (Gemeinsame Glücksspielbehörde der Länder), the official national gaming authority in Germany.
Important T&C
Only residents of Germany over the age of 18 are allowed to register on the website. If it is discovered during the verification process that a minor has registered, their account will be blocked, any winnings will be forfeited, and all deposits will be refunded. When registering, players must provide accurate information and keep it up to date.
Players are required to undergo several verification steps. First, each player is checked against the SCHUFA database to verify their identity. If a player does not pass this check, they will be asked to correct their information to complete identity verification. Players who fail the SCHUFA check will be prohibited from opening accounts or logging into existing ones. Full verification also requires players to complete KYC, which involves verifying documents or a bank account via Checkin.com. Additionally, players must confirm their mobile phone number through an SMS code. This verification process is repeated annually, and the casino may request updated documents at any time to confirm the validity of player information—such as copies of ID, utility bills, credit card details, or bank statements.
If a player does not make any transactions within a consecutive 12-month period, their account will be considered inactive. In this case, the account will be closed and all funds will be sent to the verified account holder.
All Sunmaker complaints and disputes must be submitted to the casino’s email within 30 days. Complaints are reviewed within 7 days. If the player is not satisfied with the outcome, they may escalate their complaint to the ADR entity “eCOGRA” via info@ecogra.org. Any legal disputes will be resolved under German law.
The casino’s website also provides many useful responsible gaming tools. It includes advice, self-assessment tests for addiction, and general information. Tools available within the player’s profile include self-exclusion options when closing an account. Players can choose a period of 3 months, 6 months, 12 months, or an indefinite period. All self-exclusions are submitted to the OASIS exclusion system and are valid for all licensed gaming operators in Germany. Players may request removal from the OASIS system only after the minimum exclusion period has passed. For indefinite exclusions, the minimum period is one year.
Players can also set deposit, wager, or loss limits on a daily, weekly, or monthly basis. These limits are tracked in the German Gambling Authority’s central limit database and generally may be up to 1,000 EUR.
Reality checks are triggered every 60 minutes to inform players of their activity during the session. A player may only continue playing after a 5-minute break.
This section also includes links to support organizations and independent help services across federal German states (Baden-WĂĽrttemberg, Bavaria, Berlin, Brandenburg, Bremen, Hamburg, Hesse, Mecklenburg-Vorpommern, Lower Saxony, North Rhine-Westphalia, Rhineland-Palatinate, Saarland, Saxony, Saxony-Anhalt, Schleswig-Holstein, Thuringia).
Sunmaker Verdict
While preparing this Sunmaker review, I carefully explored both the desktop and mobile versions of the website. And although the casino has a convenient mobile app, I believe the main site and its mobile version could be made more modern and user-friendly. After my research, I noted the following advantages of the casino:
- Good Welcome Offer – the wagering requirement is only x20, which is rare to find
- A wide range of responsible gaming tools, already integrated into the site
- A large selection of games, including the most popular titles
To improve the site’s usability, I would also like to see 24/7 customer support. The chatbot is helpful, but its capabilities are limited. It would also be appropriate to introduce a loyalty program for regular players, as the existing bonuses – while offered on favorable terms – are quite limited in number.
Taking all pros and cons into account, I rated the casino 84 out of 100 and can recommend it to players from Germany.
How to Login in Sunmaker
To register, I went through two steps:
I entered my email address (Sunmaker login) and created a password.
I entered my personal details exactly as they appear on my documents: First name, Last name, Birth name (optional), Street, Zip code, Place of residence, State, Telephone number, Date of birth, Place of birth, Nationality.
At the end, I had to tick a box confirming I am over 18 years old and that I understand the Privacy Policy and T&Cs. Another checkbox was available if I did not want to receive information about bonuses and promotions.
Sunmaker Casino Bonuses & Promotions
Current Sunmaker promotions available to Players: Welcome Offer, Sun of Fortune, Slot Race.
Welcome Offer
The player receives a 100% bonus up to 100 EUR + 100 Free Spins. To get the bonus, the player must make a deposit of at least 10 EUR and wager the bonus within 30 days with a wagering requirement of x20. These are very player-friendly conditions.
All Free Spins are given as 10 FS over 4 weeks. Each set of 10 FS is credited for different games.
Sun of Fortune
On the first day of each month, players who have made at least one deposit within the last 365 days get access to Sun of Fortune. Participation is free – players can win various prizes, including the top prize of 500 EUR.
Slot Race
This is a tournament with a prize pool of 1000 EUR. Players can place bets starting from 0.10 EUR and receive 1 Star for each bet. All Stars are accumulated and listed on the leaderboard with the 30 most active players. At the end of the tournament, the player with the highest number of Stars receives 160 EUR, and the player in 30th place – 10 EUR.
The tournament includes only the following slots: Eye of Horus, Book of Dead, Legacy of Dead, Razor Shark, Crystal Ball, Tizona, Fruit Mania, Book of Ra, Gates of Olympus, Gates of Olympus 1000, Sugar Rush, Sweet Bonanza, Fire Joker, Moon Princess, Moon Princess 100, Reactoonz, Honey Rush.
The site doesn’t offer Sunmaker no deposit bonus, but you can find them from other casinos on this SlotsUp’s page.
Deposit/Withdrawal Methods
For Deposits the following methods are available: VISA/Mastercard, PayPal, Trustly, Giropay, Paysafecard, Sofort.
For Withdrawals the available methods are: VISA/Mastercard, Bank Transfer, Paysafecard. Cryptocurrencies are not available as payment methods on the website.
Some deposit methods charge a fee depending on the amount. Withdrawal methods also include a fixed fee.
Method | Min Deposit | Max Deposit | Min Withdraw | Max Withdraw | Deposit Fee | Withdrawal Fee |
VISA/Mastercard | 10 EUR | 1000 EUR | 10 EUR | 10000 EUR | up to 100 EUR – 2,5%
100 – 1000 EUR – 0% |
2 for free – than 5 EUR |
Bank Transfer | 10 EUR | 1000 EUR | 10 EUR | 10000 EUR | –Â | 2 for free – than 5 EUR |
PayPal | 10 EUR | 1000 EUR | 10 EUR | 10000 EUR | – | 2 for free – than 5 EUR |
Paysafecard | 5 EUR | 1000 EUR | 10 EUR | 10000 EUR | 5% | 1 for free – than 1 EUR |
Trustly | 5 EUR | 1000 EUR | 10 EUR | 10000 EUR | up to 100 EUR – 2%
100 – 1000 EUR – 1% |
2 for free – than 5 EUR |
Giropay | 10 EUR | 1000 EUR | 10 EUR | 10000 EUR | – | – |
Sofort | 10 EUR | 1000 EUR | 10 EUR | 10000 EUR | – | – |
Withdrawal requests are processed within 72 hours. Withdrawal requests of 500,000 EUR or more may take longer to process.
If a player requests a monthly deposit limit higher than 1,000 EUR or attempts to deposit more than 1,000 EUR in a month, the company is obliged to verify the player’s financial situation with a SCHUFA report.
There are no daily, weekly, or monthly Sunmaker withdrawal limits at the casino.
Casino Games
Only slot games are available on the website. They are sorted by tags such as: Ancient Egypt, Mercury, Gamomat, Book Games, Apparatus Game, Play’n GO, Pragmatic Play, Greentube, Hell, Amatic. Sunmaker games can also be found by title or provider using the search bar. Favorite games can be marked with a “heart” and later found in the “Favorites” category.
The game selection is good, and many popular titles are available, but I found the search functionality somewhat limited. For example, there is no separate filter for providers — right now, they are mixed in with thematic tags in the menu.
Additionally, the catalog does not include Live Casino, Table Games, or Video Games.
There are also no demo versions available to test the games for free.
Customer Support
Support on the website is available via email and live chat. While preparing this Sunmaker online review, I reached out for help through both channels.
First, I sent an email and received an automatic reply stating that someone would get back to me shortly, and that if I needed an urgent response, I could contact the live chat between 11:00 a.m. and 6:00 p.m. (no time zone was specified, but it’s best to assume German time). I received a reply from a support agent via email within a few hours.
I also used the live chat for my inquiries. The first time I wrote outside of working hours and received a response from a bot — which, by the way, I found to be helpful.
During working hours, I contacted them again and this time I was assisted by a real person.
Mobile App
There is a link to download the Sunmaker app on the homepage. It can only be downloaded if Germany is set as the region in your settings. The functionality is almost the same as the mobile version, but it’s convenient to use.
Overall Experience
I liked this casino – it is fully legal and well-suited for players from Germany. The only thing I would recommend is for the casino to make the website more modern and user-friendly. It’s great that they have an app, but the mobile version of the site could also use an update to make it even more intuitive for users.
There are hardly any Sunmaker bonuses – just the welcome bonus, the Wheel of Fortune, and a tournament. I also didn’t find any VIP program. I think it would be a good idea to offer more bonuses for regular players. For newcomers, I’d like to highlight the good conditions of the Welcome Offer.
I’m satisfied with the game selection, but I would like to see a more convenient catalog with filters and other search tools.
Overall, there are many positive aspects, and I can recommend this casino.
- Good Welcome Offer
- A lot of responsible gaming tools
- A lot of games
- Few bonuses
- Not 24/7 support
- No VIP program
FAQ Section
Is this casino legal and safe for players in Germany?
Yes, Sunmaker casino is fully legal and operates with proper licensing. It is well-suited for players in Germany and provides a secure gaming environment.
What bonuses does the casino offer?
The casino currently offers a Welcome Bonus, a Wheel of Fortune feature, and regular tournaments. However, there is no VIP program, and bonuses for regular players are limited.
Is there a mobile app available?
Yes, the casino has a mobile app, which can be downloaded if your device region is set to Germany. The app offers nearly the same functionality as the mobile version of the website, which is convenient, though the mobile site could benefit from improvements in usability.
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