TuskCasino Review

Tusk Online Casino has a user-friendly, modern website. I started exploring everything available to players from the desktop version. The main menu is located at the top of the page and includes links to the following sections: Casino, Virtual Sports, Promotions, and Tournaments. In the top left corner, there is also a drop-down menu with links to: Slots, Bonus Buy, Live Casino, Virtual Sports, Megaways, New Games, Popular Games, Fishing, Tournaments, Favorite Games, Game Providers, Jackpots, Table Games, Promotions, About Us, and Help Center. There is also a language switcher. The available languages for players are: English, German, Russian, Spanish, Portuguese, Arabic, Finnish, Chinese, and Japanese. In the top right corner, there are links for registration and login.

The mobile version has a similar layout. At the top of the page, there is a sidebar menu and buttons for TuskCasino login and registration.

When I researched the casino’s reputation, I found many negative reviews from players. The ratings on most websites were either low or below average. The casino does not respond to reviews, and on AskGamblers, there are many unresolved player complaints. Players are dissatisfied with many aspects of the casino’s services, but the main complaint is that the casino does not respond to messages or emails. I will definitely check how their customer support works.

In the website footer, I found information stating that the casino operates legally. It is licensed and regulated by Curacao eGaming, license No. 1668/JAZ.

Important T&C

A player can register on the website only if they are at least 18 years old and have reached the legal age of majority according to the laws of their jurisdiction.

Players from the following countries are prohibited from registering on the website: Australia, Belgium, Curacao, France, Greece, Hungary, Italy, Israel, Latvia, the Netherlands, Spain, Singapore, Turkey, the United States of America, and the United Kingdom.

If a player does not use their account for 12 months, it will be considered inactive. In that case, an administrative fee of 0.50 EUR per month will be deducted from the account as long as the balance remains positive. If the player starts using the account again, these funds will be refunded.

If players have TuskCasino complaints, they can submit them through customer support within 14 days of the disputed situation.

TuskCasino carries out a KYC (Know Your Customer) procedure when a player makes a deposit. To verify personal information, they may request copies of the end user's passport, national ID card, utility bills, and copies of the credit/debit cards used for making the deposit.

The casino offers responsible gaming tools that can be managed directly in the player’s account:

• Self-exclusion (3 months, 6 months, 1 year, 2 years, 5 years)

• Deposit limits (monthly, weekly, and daily)

The responsible gaming section also mentions a cooling-off period, betting limits, and loss limits, but these cannot be set directly in the account — players must contact customer support to activate them.

Registration process

The registration process took me a little time. It consists of several steps:

1. You need to enter a Username, Email, and Password, as well as check the boxes to accept the Terms & Conditions and Privacy Policy, and to confirm that you are over 18 years old. You can also check a box to subscribe to the newsletter.

2. Then, you fill in the following information: First Name, Last Name, Gender, Country, Address, City, Date of Birth, Postal Code, Currency, and Phone Number. At this stage, you also need to choose a security question from the list (What is your favourite football team?, What brand was your first car?, What is your lucky number?, Where was your father born?) and enter your answer in the next field.

3. After completing these two forms, a verification email is sent. To confirm your registration, you must click the link in the email. Without this step, you won’t be able to log in.

Casino bonuses

Among the current TuskCasino Promotions I found: Welcome Bonus, No Deposit Free Spins, Reload Bonus, Referral Bonus, Loyalty Points and VIP program.

Welcome Bonus

Each new player can receive up to 1200 EUR + 300 FS for the first three deposits:

• 1st DEPOSIT: 100% match bonus up to 400 EUR + 100 FS FREE;

• 2nd DEPOSIT: 50% match bonus up to 400 EUR + 100 FS FREE;

• 3rd DEPOSIT: 50% match bonus up to 400 EUR + 100 FS FREE.

To receive the bonus, a deposit of at least 10 EUR is required. Wagering requirements depend on the currency: x40 for the ZAR, EURO, USD, CAD, NZD, NOK and x50 for the INR.

No Deposit Free Spins

Before registration, the player is given the opportunity to spin the Wheel of Fortune. You can win from 10 to 50 FS. This TuskCasino no deposit bonus is available only once.

The bonus is not available for players from the following countries: Bulgaria, Czech Republic, France, Italy, Lithuania, Poland, Romania, Serbia, Slovakia, Slovenia, Spain, United Kingdom, United States, Estonia, Latvia.

The full list of allowed games is provided in the T&C.

Maximum withdrawal amount 50 EUR and cashout X5. The bonus must be wagered within 7 days with a wagering requirement of x50.

Reload Bonus

All players have access to limitless Reload Bonus – 20% of each deposit up to 2000 EUR. The bonus applies to deposits starting from 10 EUR. Wagering requirements are the same as for the Welcome Bonus.

Referral Bonus

If a player's friend registers and makes a deposit – the player receives a 100% bonus of their first deposit. The minimum deposit must be 10 EUR, and the bonus amount must not exceed 50 EUR. Wagering requirements are the same as for the Welcome Bonus.

Loyalty Points

For a player’s activity on the website, Loyalty Points are credited to their account. There is no information on what exactly must be done to receive a specific number of Loyalty Points. However, for every 100 points, the player can receive a 1 EUR bonus. This bonus must be wagered x1. Maximum cashable value is 2x. The maximum amount of Loyalty Points is 150 EUR.

VIP Program

For members of the VIP program, the Tusk casino provides a personal account manager, additional bonuses, cashback, and gifts.

The program includes 4 levels: Silver, Gold, Diamond, and Platinum. Platinum and Diamond membership levels are available by invitation only.

There are no details on the website about how to get the Silver or Gold level. I asked support about this, but haven’t received a reply yet.

Payments

During registration, the player selects a currency from the list: BRL, CAD, EUR, NOK, NZD, USD, ZAR. After this, it is not possible to change the account currency.

The following methods are available for making a deposit: Debit/Credit Cards, Rapid Transfer, Paysafecard, eZeeWallet, Sofort, Skrill, Neteller, Crypto Currency. For withdrawals, the available methods are: Bank Transfer, eZeeWallet, Skrill, Neteller, Crypto Currency.

The selection of payment methods and limits depends on the player’s country.

For VIP program members, daily, weekly, and monthly TuskCasino withdrawal limits apply, and these increase with the player’s level.

The casino does not charge any fees for deposits or withdrawals.

Games catalog

More than 4,000 games are available to players. In the catalog, they can be found by category: Slots, Bonus Buy, Megaways, Win or Crash, Popular Games, Fishing, Live Casino, New Games, Jackpots, Live Roulette.

TuskCasino games can be searched by title, and sorted by provider, alphabetically, or by novelty.

Demo versions of games are available for free on both desktop and mobile devices. There is no difference whether the user is logged in or not.

Certain providers have restrictions for players from specific countries:

• NetEnt has a complete restriction for players from: Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America.

• Beyond this list above, Vikings Video Slot is also restricted in: Canada, China, France, South Korea, Turkey, and others.

• Apart from the general restriction list, Street Fighter is also restricted in: Argentina, Brazil, Canada, China, Japan, and others.

• Universal Monsters, on the other hand, is only available in the following countries: Austria, Armenia, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Slovakia, Slovenia, Turkey, and others.

Support

When I was preparing this TuskCasino review, I was most interested in checking how the casino’s support service works, as during my research on its reputation, I found the most complaints in this area.

I first went to the Help Center page and found a catalog of sections similar to an FAQ. All information is divided into topics: Account Verification, Registration & Login, Bonus & Promotions, My Account, Withdraw, Deposit, Games.

I also saw a “Support” button, and when I clicked it, a Live Chat window popped up. I want to note that I spent several days on the site, and at no point was the chat available. So I wasn’t able to test it.

I also sent my inquiry via email and even received an automatic reply with a ticket number. However, the message didn’t mention how long it would take to get a response but I received it in two hours.

Desktop vs Mobile Version

When I was preparing this TuskCasino review, I didn’t find any app available. However, the desktop and mobile versions of the website were more than enough for me. There are no differences between them — both are user-friendly.

The only thing players should keep in mind is that the site logs you out after a few minutes of inactivity, so you’ll need to log in again periodically. Also, it’s not possible to stay logged in on both the desktop and mobile versions at the same time.

Conclusion

I have a fairly good impression of this casino — there are many positive aspects for players. For example, a wide selection of games and a convenient catalog. Free versions of the games are also available, allowing you to test the ones you like even before registration.

After registering, players get access to several attractive TuskCasino bonuses with reasonable wagering requirements. The only thing I couldn’t find out was the criteria for receiving VIP statuses — there’s no information about this at all, even though the benefits themselves seem quite appealing.

The biggest drawback for me is the poor quality of customer support. I agree with the many negative reviews in this regard — the live chat is always unavailable, and email responses are slow.