Whale.io Casino Review

Casino Review

The Whale.io casino operates under a license issued by the Curacao Gaming Control Board under number OGL/2024/1254/0648. I found this information in the website footer.

Online, the casino has a good reputation and many positive Whale.io casino reviews. Many users highlight its user-friendly interface and modern design, and I completely agree with this.

On the homepage, I saw all the latest promotions, several collections of recommended games, the current cryptocurrency exchange rates, and the Hall of Whales.

In the side menu, there is a button that allows you to switch the color theme from black to red. The website is also available in 17 language versions, including English, Spanish, Russian, Portuguese, Japanese, Chinese, Korean, Turkish, Arabic, Albanian, Vietnamese, Indonesian, Farsi, French, Uzbek, and Italian.

Important T&C

A player must be at least 18 years old or have reached the legal age of majority in their country of residence.

I found a list of 29 restricted countries in the T&C, where players are prohibited from registering and using the site. This list includes countries such as France, Belgium, Spain, Germany, Hungary, Switzerland, the UK, the USA, and Australia.

The casino may request user verification as part of the KYC process at any time. If the total prize amount exceeds 2500 USD, the casino may require additional verification, including identity documents, proof of address (such as utility bills), and even proof of source of funds.

Whale.io complaints must be submitted via the support chatbot.

The website has a dedicated Responsible Gaming section. It provides general useful information, links to helpful resources and organizations, and details about the self-exclusion option. Players are offered at least a 24-hour cooling-off period or self-exclusion for a week, a month, six months, or a year. To activate this, they need to submit a request to customer support.

Registration process

I was able to register in just a few minutes. The website offers two types of registration: authorization via third-party services and standard email registration. I chose the second option.

Step 1

I entered my email.

Step 2

A verification code was sent to my email, and I entered it into the required field.

Step 3

I filled in more detailed personal information, including First Name, Last Name, Email, Address, Postal Code, Date of Birth, and Country. I also checked the box to confirm that I had read and agreed to the T&C.

Payments

The casino offers cryptocurrencies for deposits and withdrawals, including USDT, NOT, TON, BONK, TRUMP, BTC, SOL, and CUSD. You can fund your account directly from your crypto wallet.

If you don’t have a crypto wallet, you can deposit funds using banking methods and purchase cryptocurrencies directly on the website. Supported payment options include VISA, MasterCard, Bank Transfer, Revolut, Apple Pay, and Google Pay.

Fiat currencies available for deposit: EUR, INR, TRY, AED, MXN, VND, NGN, BRL, PEN, COP, CLP, IDR, KES, ZAR, and THB.

Whale.io withdrawal limits per day, week or month are unlimited. Additionally, the casino has its own internal currency called Whale. Rewards are credited in this currency for completing certain actions, and it can later be used for gameplay.

Casino Bonuses

The casino has a large section with Whale.io bonuses and promotions, but there are no Welcome Bonuses. Instead, it offers an extensive VIP program with cashback ranging from 5% to 20%.

Progress can be tracked in the personal account. With each level, additional bonuses become available.

There is also a dedicated WTF section featuring tournaments and giveaways. For example, by accumulating Whales, you can purchase a BattlePass, which includes Lootboxes with merch and other gifts, the ability to level up, and additional bonuses.

The site doesn’t offer Whale.io no deposit bonus, but you can find them from other casinos on this SlotsUp’s page.

Customer Support

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The website offers two ways to contact customer support – Chat and a Telegram bot. I tried reaching out through both. At one point, I attempted to send a message, but both chats were unavailable — I could select bot commands and choose a category, but at the end of the conversation, there was an immediate prompt to rate the chat. This meant I couldn't manually enter a command or request an operator.

I tried again a few hours later. None of the available bot commands provided information relevant to my question. I attempted to type it manually, but the bot sent a notification stating that only predefined commands could be used. I followed the steps and eventually reached the point where I could submit my question. However, I received an incorrect response, and the ticket was closed immediately, leaving me no chance to ask a follow-up question.

At the beginning of the conversation, the bot handles the interaction, but at the end, a human operator responds. I repeated my inquiries multiple times in both bots, but the result was always the same — I never received a correct answer to my question.

I couldn't find any alternative way to contact customer support.

Mobile Version

The mobile version is almost identical to the desktop version. It is easy to navigate, and all sections load quickly. Live Chat is also available in the mobile version, and there is a link that redirects to the Telegram Bot.

All the same language versions are available, but there is no option to change the color scheme of the site.

Games Catalog

The catalog offers a wide variety of games, including popular titles from well-known providers. Whale.io games are organized into sections: New Arrivals, Top 10, Paddy’s Payday, Whale Specials, Crypto Games, Live Casino, Buy Feature, Win Big, Megaways, Cluster Games, Book Games, Bingo Games, and Table Games.

A search function is available by game title, along with a provider section where you can click on a logo to see all of its games.

However, in my opinion, the catalog is not the most convenient for finding games. It would be much better if there were filters based on game themes, providers, and categories. If you are looking for a specific game but don’t remember the name, you will have to browse either all the games from a provider or all the games in a category.

Additionally, demo versions of the games are not available.

Conclusion

I liked the casino for its modern design and user-friendly interface. The T&Cs are clearly outlined, and there is a detailed FAQ. The registration process took only a few minutes and did not require lengthy data verification.

Cryptocurrencies are available as payment methods, but if you don’t have a crypto wallet, it’s not a problem. You can purchase cryptocurrency directly within the casino.

I appreciated the multi-level VIP program with the ability to receive higher cashback and additional bonuses, although I felt there could be more transparency regarding the requirements for reaching each level.

I liked that many well-known games are available. However, I would have preferred if the site added filters over time to make searching for games more convenient.

Overall, I have a positive impression of this casino, and I would recommend it.

FAQ Section