Zen Casino Review

Zen Casino features a modern website with a design inspired by ancient China.
I started exploring the site using its desktop version. The main menu is hidden in the top right corner and opens via a three-line “hamburger” button. It includes links to the following pages: Promotions, All Games, Live Casino, Crash Games, Popular, New, Slots, Megaways, Feature Buy-in, With Both Ways, Jackpots, About Us, Privacy Policy, Cookie Policy, Responsible Gaming, Terms & Conditions, and Live Chat. There's also a language selection option available here. The following languages are supported: English, German, Czech, Danish, Greek, Spanish, Finnish, French, Croatian, Italian, Japanese, Norwegian, Polish, Portuguese, Romanian, Russian, Estonian, and Azerbaijani.

At the top of the site, there’s also a language switch button, a link to the game catalog, a search bar, and buttons for registration and login.

The mobile version looks similar, but the main menu button is located in the bottom left corner. At the bottom of the screen, there are also links to Games, Search, Promo, and a Login button. At the top of the page, there’s a language switch button and another button for Zen Casino login or registration.

I carefully examined all information related to Zen Casino’s reputation. Initially, I saw a below-average rating on TrustPilot, but it's hard to assess its relevance, as the reviews were from 2024. On other websites, ratings are high and the feedback appears to be up to date. All complaints listed on AskGamblers are marked as Resolved. Of course, there are some negative reviews and comments — mostly regarding slow withdrawals and sluggish customer support. I will make sure to verify this information as I prepare my full review.

In the site footer and Terms & Conditions, I found that the Zen online casino operates legally under a license issued in the jurisdiction of Curacao, with license number 8048/JAZ2015-046, and is regulated by the Curacao Gaming Control Board (GCB).

Important T&C

After reviewing the Terms & Conditions, I found out that to register on the website, a player must be at least 18 years old and must have reached the legal age of majority according to the laws of their own jurisdiction. Players from the following countries are not allowed to register or make deposits: the USA, France, the Netherlands, the UK, Australia, Brazil, Canada (Ontario), Turkey, and others.

Players can file Zen Casino complaints with customer support, which must be done within 72 hours of the disputed incident.

At any time while using the site, the casino may request that a player provide documents as part of the KYC (Know Your Customer) verification process. Typically, this includes a copy of a passport and a utility bill or a bank statement.

The Responsible Gaming page thoroughly describes all the available tools for players. After registering, a new "Limits" tab appears in the player's account settings, where one can independently set deposit limits (daily, weekly, or monthly), suspend the account (for 1, 2, or 7 days), or close the account entirely.

I also found an interesting setting under the "Preferences" tab, which can also be considered a responsible gaming tool — a checkbox labeled "Do not show bonuses." Next to this option, there is an explanation stating that if a player is easily tempted by promotional offers, they can disable them for their own protection.

Moreover, the Responsible Gaming page includes links to helpful organizations and resources that support players.

Registration process

Registration took me less than a minute — I only had to fill out a short form: Email, Password, Confirm Password, select a currency, and enter my Phone Number. It was also required to check a box confirming that I am over 18 and that by creating an account, I agree to the Terms & Conditions.

Casino bonuses

Players can claim Zen Casino bonuses on their first four deposits, as well as unique daily bonuses that do not repeat.

Welcome Deposit Bonuses

For the first four deposits, players are offered bonuses with the following terms:

Daily bonuses

Every day, players are offered new bonuses. Each promotion is preceded by a countdown timer showing how much time is left before it starts. For example, on the day I was preparing this review, a Crypto Bonus was available. Players could receive a 100% bonus up to 500 EUR + 100 free spins (on Age of Asgard). To claim the bonus, a minimum deposit of 50 EUR was required.

The bonus must be wagered within 3 days with a 30x wagering requirement. The maximum bet allowed is 5 EUR, and the maximum payout is 20 times the deposit amount.

Loyalty program

I couldn’t find any information about a loyalty program, so I decided to ask customer support. It turns out that a program does exist, but the only visible information can be found in the profile settings — your current level. Level progression happens automatically, and benefits are credited automatically as well.

However, it’s unclear how many levels there are, what actions are required to progress, or what specific benefits are included. The support agent only mentioned that cashbacks and free spins are part of the program.

The site doesn’t offer Zen Casino no deposit bonus, but you can find them from other casinos on this SlotsUp’s page.

Payments

During registration, players can choose one of the following currencies: AUD, AZN, BRL, CAD, CZK, DKK, EUR, KZT, NOK, NZD, PLN, USD. The currency cannot be changed after registration.

The following deposit methods are available: Debit/Credit cards, Instant banking, Neteller, Skrill, Revolut, Jetonbank, MiFinity, and cryptocurrencies: USD Coin ERC20, USD Coin TRC20, USD Coin BEP20, Bitcoin, Tether ERC20, Ethereum, Tether TRC20, Litecoin, Polygon, Tether BEP20, RIPPLE, Binance Coin, Rapid, Paysafecard, TRON, Bitcoin Cash, Solana, DAI ERC20, DAI BEP20, Dogecoin, Cardano. The same methods are available for withdrawals.

Zen Casino withdrawal limits for new players are 2000 EUR per day, 10000 EUR per week, 20000 EUR per month, and for regular players – 5000 EUR per day, 15000 EUR per week, 30000 EUR per month. The casino does not specify who qualifies as a regular player – it is possibly someone who has reached level 1 in the loyalty program.

Funds must be withdrawn using the same method that was used to make the deposit. If the withdrawal amount exceeds 1000 EUR, additional document verification may be initiated.

The withdrawal speed depends on the payment method. If it’s cryptocurrency, it can take just a few minutes. However, if the player’s transaction is subject to verification, it may take from 7 to 14 days. Delayed withdrawals have been mentioned in reviews, but they are most likely related to these verification processes.

The casino does not charge any fees for deposits or withdrawals.

Games catalog

The website offers a large selection of Zen Casino games. The catalog is very user-friendly – games can be found via search or by category: Both ways, Crash, Feature buy, Jackpots, Live, Megaways, New, Popular, Recommended, Slots. Filters are also available, allowing players to sort games by both provider and category at the same time.

Free versions of games are available so players can test them. Demo play is accessible on both the mobile and desktop versions, regardless of whether the player is registered or not.

Some providers apply restrictions based on the player's jurisdiction. For example, NetEnt does not allow players from Albania, Australia, Czech Republic, Belgium, Bulgaria, Canada, Denmark, Estonia, France, Italy, Portugal, Spain, USA, UK, and others. Universal Monsters games are not available in Brazil, Iceland, Norway, Switzerland, Czech Republic, Finland, Germany, Hungary, Greece, Ireland, Latvia, Lithuania, Netherlands, Poland, Sweden, and others. Full country lists can be found in the T&C.

Support

While preparing this Zen Casino review, I found several ways to contact customer support. The first one, and quite an unusual option, is through the “Support” link in the main menu, where players can create a support ticket describing their issue. Here, you can set the urgency (low, medium, high), specify the subject, and write your message. After submission, the ticket appears in the player’s ticket list, where you can track statuses and responses.

I also regularly communicated with agents via Live Chat. They connected instantly and answered all questions very quickly. Contrary to some reviews, the support in this channel works very well.

However, email support is slow – my request remained unanswered for over 24 hours. It's possible that the complaints about slow support were actually referring to the email team.

Desktop vs Mobile Version

While preparing this Zen Casino review, I spent a lot of time using both the desktop and mobile versions of the website. I can say that, apart from minor visual differences in menu placement, I didn’t notice any significant differences. Both versions work well, are fast, and user-friendly.

Conclusion

I have a good overall impression of this casino — it offers everything a player might need. For example, there is a large selection of games with a user-friendly catalog. One of the most convenient features is the ability to try all games for free, even before registration.

There aren’t many Zen Casino promotions, but all of them have fair conditions for players. In general, the interests of both new and regular players are taken into account. The only unclear part — and something support couldn’t fully explain — is how the loyalty program works. According to the support agents, all points are calculated automatically. However, the number of levels and the specific benefits remain unknown.

Overall, I believe this casino is a good choice for both beginners and experienced players.