DragonSlots Casino Review

DragonSlots online casino has a convenient, modern website in a fantasy style, which is reflected in all design elements. I studied all the information step-by-step to see what could be useful for players, as well as the main sections they are most likely to use.

The website has 14 language versions, which allows players from different countries to use it comfortably.

In the main menu, I found a link inviting users to download the app. But after clicking on it, it turned out that instead of an actual application, there were instructions on how to add the website to the home screen of a device. It’s not an app, but it can still be convenient for some players.

I carefully examined the casino’s reputation, and it appears to be mixed. Different websites show completely different ratings. The most up-to-date reviews I found were on TrustPilot. The site shows an average rating, but at the time I was preparing this DragonSlots online casino review, the latest five or so feedback all had the lowest score. Players complain about problems with:

1. receiving bonuses, 

2. difficulties withdrawing money, 

3. and the quality of customer support. 

However, some complaints refer to standard casino rules that are normally mentioned in the Terms & Conditions. I will check how clearly all important rules are described and take that into account in the overall rating.

I didn’t find any information on the website about which license the casino operates under. I contacted support with this question, but never received a response. This means that at this stage, I cannot consider the casino to be licensed. Therefore, you may choose another casino from our online casino list by filtering it by the licenses that are valid in your region.

Important T&C

According to the Terms & Conditions, only adults over the age of 18 may register on the website. A player must also meet the legal gaming age required by the jurisdiction of their residence.

DragonSlots casino also provides a list of countries and regions whose residents are prohibited from playing for real money. These include: the USA, UK, France, the Netherlands, Belgium, Lithuania, Estonia, Cyprus, and others. The full list of available countries can be found here — in the section Requirements for Playing at DragonSlots.

The Terms & Conditions describe the KYC verification procedure in detail. The player must be ready to provide documents at any time:

• proof of identity (full name, date of birth, citizenship)

• a photo or screenshot of the payment method

• a photo or screenshot confirming the current residential address (not older than 3 months) — this can be a utility bill, bank statement, or mobile phone bill

DragonSlots casino may request these documents if the player reaches a certain deposit threshold or if the casino has any suspicions of rule violations. Besides the standard list, the casino may also request:

• a selfie holding the ID

• proof of wealth

• proof of funds

The player must complete the document verification within 2 weeks. After registration, a Document Verification tab appears in the profile settings — players can upload all documents there, and after the review, the verification status will be displayed.

If a player does not log in or out of their account for 12 months, the account is considered inactive. From that moment, the casino may charge an administrative fee of €/$10 per month, as long as the balance remains positive.

If a player has any DragonSlots casino complaints, they can contact customer support. If the dispute is not resolved by the casino’s management, the player has the right to contact any independent authority.

The website has a page dedicated to responsible gaming, but it contains almost no useful information. The only option mentioned for players is self-exclusion. To activate it, players must contact customer support.

I can say that the T&C describe all requirements and restrictions in sufficient detail. If a player reads them carefully before registering, it will help avoid many misunderstandings.

Registration process

Registration took me only a few minutes. There are three steps:

1. Select a welcome bonus (this can also be done later).

2. Enter the information used to log into the account: email (DragonSlots casino login) and password. At this stage, you also need to tick a box confirming that you are over 18 years old and that you have read and agree with the T&C and the Privacy Policy. You can also agree to receive promotional materials from the casino via email and SMS, but this is optional.

3. Enter your personal information: first name, last name, full date of birth, gender, country, currency, phone number, promo code (if you have one), city, address, and postcode.

After registration, this information can be viewed in Account Details, but it cannot be edited. Therefore, players should be careful, as the casino will request verification of exactly this data.

DragonSlots Casino bonuses

In the T&Cs, I found out that players from Japan and Georgia cannot receive any bonuses. Besides, slot wagers count 100% toward bonus wagering requirements, while table games and live dealer games do not contribute. Jackpot games are also excluded from bonus promotions — the list of such games can be found in the casino’s bonus terms.

Among the current DragonSlots casino bonuses are the Welcome bonuses (for the first four deposits) and the Friday Reload Bonus. You can find detailed terms and instructions here. From my side, I can add that the casino has some of the best minimum deposit requirements — to activate the welcome bonuses, you need to deposit only from €/$10. The wagering requirements are standard — x40.

Other features available on the site include: Fortune Wheel, Missions, Tournaments, and a VIP program.

Fortune Wheel

Players have access to Bronze, Silver, and Gold Fortune Wheel modes. They differ in the size of potential winnings. A player can win free spins, points, or cash. The DragonSlots casino Fortune Wheel can be used every day. Bronze mode becomes available immediately after registration, while Silver and Gold unlock after the third deposit. To access Silver, you need to deposit at least €/$20, and for Gold — €/$100. A Fortune Wheel spin is awarded after each deposit. The wagering requirements are the same as for other bonuses — x40.

Missions

Players can earn points by completing missions. For example, some simple missions, such as changing your avatar or choosing a nickname, are available right after registration. Others refresh daily. For instance, when I was preparing this DragonSlots casino review, there was a mission “hit a multiplier of at least 50x,” which rewarded 250 points. All these points can be exchanged for free spins, cash bonuses, or wheel spins in the Store. For reference — you can get 10 free spins for 3,000 points. It’s not easy, but it’s definitely realistic since missions update daily.

Tournaments

There is a separate section for Tournaments on the casino website. For example, players can join the internal “Roar and Score” tournament with a grand prize of €/$50 and 500 free spins, which are distributed among the rest of the top 10 players. To enter the leaderboard, you simply need to place bets on slots. €/$1 equals 1 point.

VIP Program

There are 50 VIP levels available for DragonSlots casino players. Each level unlocks a reward — either free spins or cash. I can say that I’ve seen VIP programs at other casinos with more generous perks but less transparent rules. Here, I liked that the progress system is clearly explained to players: you need to collect Comp Points to advance. For every €/$10 wagered on slots, the player earns 1 CP. For example, after registration, a player can reach level 1 by wagering €/$500, receiving 5 free spins as a reward. The maximum reward at level 50 is €/$100,000.

After reviewing all the terms, I did not find any DragonSlots casino with no deposit bonus available for players. However, I have already contacted the casino team to secure the best conditions for users of our website. In the meantime, you can check out the interesting offers available from the list of trusted sites I recommend.

One final piece of advice I’d like to give players is to carefully read the bonus policy before registering. The casino warns that if it suspects bonus abuse or fraudulent activity, bonuses may be cancelled. I’ve seen several reviews mentioning issues with bonuses, and this might be the reason.

Payments

The currency can be selected during registration on the DragonSlots online casino. After registering, it cannot be changed manually in the user account.

Its international focus, particularly the wide range of currencies for global players. However, the internal currency of the site is the euro. For this reason, if transactions are made in other currencies, the final amounts may differ slightly due to conversion operations.

Before withdrawal, all deposits must be wagered x3 — a fairly strict rule, but a common one among casinos.

The casino does not charge any fees. Players are fully responsible for paying any taxes or duties in accordance with the laws of their jurisdiction.

Players can deposit and withdraw funds using debit and credit cards, e-wallets, vouchers, bank transfers, and cryptocurrencies. The available payment methods depend on the player’s country. You can view the options specific to your country here.

The minimum deposit for all payment systems is €/$10. This is convenient, as it also matches the minimum deposit required for most bonuses. The maximum limits are also reasonable: for cards, it is €/$1,500 per transaction, while for most other methods it is €/$100,000.

The minimum withdrawal amount is also €/$10, and the maximum depends on the chosen method. There are also DragonSlots casino withdrawal limits:

• €/$4,000 per day

• €/$16,000 per week

• €/$50,000 per month

Note that some common payment methods are unavailable in certain regions:

• For Visa, the following countries are not supported: USA, Australia, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, Singapore.

• For Mastercard, the supported countries are: Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Luxembourg, Malta, Monaco, Netherlands, Norway, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, and the UK.

The T&Cs mention that exceptions may apply for VIP players, but no details are provided.

It is important to note that before requesting a withdrawal, the player must verify their documents. This can be done in the account settings, and the list of required documents and conditions was previously covered in the Important T&C section.

Games catalog

Players have access to a wide selection of games from 118 providers. You can view the full list here.

The casino offers a convenient game catalog. All DragonSlots casino games are grouped into categories: For You, Popular, New, Hits, Slots, Bonus Buy, Daily Drops & Wins, and Fast Games. Games can also be searched by title using the search bar or browsed by provider. Favorite games can be marked with a heart icon — they will be saved in a separate section for quick access later.

I liked that there is a section with games recommended personally for each player. Every game has a demo version that can be tested before playing for real money, and this option is available even without logging into the website.

While preparing this DragonSlots review, I also noticed a section in the main menu called Hall of Fame. Here you can see the Top Winners along with their bet amount, win amount, and the game they played. There is also a Latest Winners table that updates constantly. This information can be useful when choosing games.

I also recommend paying attention to the information about game availability in the T&Cs. For certain countries and territories, there are restrictions related to NetEnt and NYX games.

Support

You can contact the casino with your question through the feedback form, email, or live chat. While preparing this DragonSlots casino review, I tested all of these methods.

For me, the fastest option was Live Chat. Agents connect instantly and try to help. However, while using the website, I noticed that live chat is not always active. This doesn’t seem to depend on the time of day or whether the user is logged in or not. It was unavailable several times at random moments. Also, in the mobile version, it wasn’t easy to find. There is no small chat icon in the corner of the screen like on the desktop. Instead, in the mobile version, the chat is hidden in the main menu under “Contacts”. You can open it directly by tapping that menu item.

Email replies and responses after submitting the feedback form took between 2 and 8 hours to arrive. This didn’t surprise me, since the website states that replies will be sent within 24 hours. The responses I received were detailed and helped resolve my questions.

I saw several negative reviews about customer support on other sites. In one DragonSlots online casino review, it was written that the support team “does not help at all.” I can say that in my case, with fairly simple issues, support responded and genuinely tried to assist.

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