Granawin Casino Review

Granawin online casino offers a modern website designed for an international audience, which is clear from the availability of 26 language versions. I did not find a mobile app; instead, the download link in the main menu leads to an instruction on how to add the site to your device’s home screen. However, I actively used the mobile version, and it works very well — all pages load quickly and without any delays.

While researching the Granawin casino’s reputation, I came across mixed ratings. Expert review sites give Granawin casino high scores, but on TrustPilot — where players leave their own feedback — the rating is much lower. It’s worth noting, though, that there are still not many reviews, and the casino responds promptly to each one. The most common complaints involve slow withdrawals, especially long verification times. As I continue analyzing the T&C, I will pay special attention to whether the casino warns players about this.

While I was preparing this Granawin online casino review I couldn't find any information on the website about which license the casino operates under. I asked this question both in Live Chat and via email support — but never received a clear answer. I looked into the licensing details myself and confirmed through open sources that Granawin casino operates under two active online gambling licences: one from Curaçao and another from the Kahnawake Gaming Commission in Canada. Both remain valid in 2025. The Granawin casino is managed by TechSolutions Group N.V., which is listed as a permit holder under Kahnawake’s interactive gaming regulations.

Important T&C

In the T&C it is stated that only players who are 18 years old or of legal age are allowed to place bets. There is also a list of countries whose residents are not permitted to register on the site. For example, this includes Estonia, the Netherlands, the UK, and others. The full list can be found here — in the section “Requirements for Playing at Granawin casino.”

A player’s account may be blocked after 12 months of inactivity. To restore access, the player must contact Granawin casino customer support.

The T&C also provides a detailed explanation of which documents are required for the KYC procedure. The player must submit an identity document that confirms all registration details (name, surname, date of birth, nationality), as well as screenshots of their payment method and proof of current address not older than 90 days (a utility bill, bank statement, etc.). These documents can be uploaded in the personal account immediately after registration or upon request. Once the player is notified to provide documents, they have two weeks to submit them. Otherwise, the account will be permanently closed and any winnings confiscated.

The T&C also notes that additional documents may be required, such as proof of wealth or selfies with an identity document. In reviews, players confirmed that they received such detailed requests. However, many also complained that the document verification process takes too long. I did not find any specific timelines in the T&C regarding how long verification might take. I believe this information should be added so that players know what to expect.

A player may submit Granawin casino complaints within 7 days after the disputed situation occurs. Each case will be reviewed within 30 days, and the response will be sent to the player via email.

The T&C also includes general information about responsible gaming, including tips, self-assessment questions, and details on the self-exclusion option. A player can activate it by contacting support for one week, one month, six months, or one year. The Granawin casino does not offer any other responsible gaming tools. I feel this is not enough for players. It would be helpful to at least add a list of useful resources and organizations that provide support for gaming addiction.

Registration process

Registration took me only a few minutes. I had to complete the following steps:

1. Select my country, email (Granawin casino login), password, and enter a promo code (if available).

2. Choose a currency, enter my first name, last name, gender, and full date of birth.

3. Provide my address, postcode, city, and phone number.

Granawin Casino bonuses

According to the T&C, players from Japan and Georgia are not eligible for any deposit bonuses. Players can claim Granawin casino bonuses on their first two deposits, the Friday Reload, as well as other offers, the terms of which can be found here.

A VIP program is also available for players. And I didn’t find any tournaments available on the website.

VIP Program

The player joins the program as soon as they make their first deposit. Progress can be tracked in the account dashboard. There are 30 levels, and each time a new level is reached, the player receives either free spins or cash bonuses. The maximum possible reward is €/$100,000. The terms also mention that players will receive exclusive VIP offers and priority customer support.

To move through the levels, players need to collect CP (collect points). For every €/$30 wagered, the player earns 1 CP. For example, reaching Level 1 requires 10 CP, meaning the player needs to wager €/$300. The reward for Level 1 is 10 free spins.

I like that the program’s conditions are completely transparent, allowing players to clearly estimate when they will receive specific rewards.

No deposit bonus

I also found a Granawin casino no deposit bonus in the list of available offers. It was granted for installing the app and included 10 free spins. I contacted support again to clarify why I couldn’t find an actual app for my iPhone — only the “add to home screen” option. The agent assured me that the bonus should still be credited automatically within an hour.

I followed the instructions, logged into my account, and about an hour later, 10 free spins for Wild West TRUEWAYS appeared in the “Active Promotions” section of my profile.

Payments

The Granawin casino is well-suited for international players, as it allows you to open an account in more than 40 different currencies. You can choose your currency during registration, and later you can change it or add additional accounts in other currencies.

For deposits and withdrawals, players can use credit cards, bank transfers, e-wallets, vouchers, and cryptocurrencies. The set of available payment methods depends on the player’s country. You can check which options are available to you here.

Keep in mind that there are certain restrictions on using VISA and Mastercard.

The minimum deposit amount is €/$10, and this limit applies to most methods. Maximum deposit limits vary widely depending on the provider — for example, for credit cards the maximum is €/$1,500, while for Skrill it can reach €/$100,000.

To withdraw money, a player must wager their deposit at least three times — a fairly strict requirement. The minimum withdrawal amount is also €/$10. Granawin casino withdrawal limits depend on timeframes. Players can cash out up to:

• €/$4,000 per day

• €/$10,000 per week

• €/$40,000 per month

VIP players may receive higher limits. That said, these limits are already quite generous — I’ve seen casinos with caps twice as low for the same time periods.

Withdrawals may take up to three days to be processed.

Before requesting a withdrawal, the player must complete the KYC verification process. You can find more details about it in the Important T&C section.

Players are responsible for monitoring the tax laws in their jurisdiction and paying any required taxes. The casino does not charge any fees.

Games catalog

The casino offers a large selection of Granawin casino games from 114 providers. You can view the full list here.

I liked how the game catalog is organized — everything is very user-friendly. You can search for games not only by title but also by provider and category. Available categories include Popular, Hot, New Games, Slots, Bonus Buy, Daily Drops & Wins, and Fast Games. There's also a personalized “For You” section that generates recommendations based on your activity. Another helpful feature is that most games display their RTP and offer demo versions, which you can try even without logging into the Granawin online casino site.

The Live Casino section is also well-structured and easy to navigate.

Players can also explore the Hall of Fame page. It shows a real-time leaderboard for the day, week, and all-time, highlighting winners, the games they played, their bet sizes, and their winnings.

Keep in mind that some providers have territorial restrictions. All details can be found in Section 10 of the T&C — Availability of Games.

Support

Players can reach customer support through the FAQ section, Live Chat, and email support. The FAQ includes more than 20 useful questions. However, while preparing this Granawin casino review, I relied on Live Chat most often. Agents connect instantly at any time of day and respond quickly to all inquiries.

To get an answer by email, you can fill out the contact form on the “Contact Us” page or send a regular email. The page states that replies are provided within 24 hours, but in practice, the response usually arrives within a few hours.

FAQ