PowerUp Casino Review

The PowerUp online casino has a modern website styled around slot games. There’s a lot of animation, but both the desktop and mobile versions run fast. It also offers 22 language versions for players from different countries.

I took a close look at the casino’s reputation. Overall, it has high ratings from experts and players. At the same time, the score on TrustPilot is low, with many negative reviews describing specific cases, mostly related to withdrawals. I analysed these reviews and can say that the casino responds to all of them and gets in touch with players. This is clear because players often update their reviews, mentioning successful withdrawals or resolved issues. Still, after a dispute is settled, the rating itself usually doesn’t change, so the overall score doesn’t improve. So, despite the low TrustPilot rating, many disputes are actually resolved. The same is reflected in complaint statuses on AskGamblers. At the time of writing this PowerUp casino review, 22 out of 24 complaints are resolved, while the remaining 2 are marked as rejected and explained in detail. For example, in one case, the casino asks the player to complete account verification with documents, even sending reminders and reopening the complaint, while the player ignores the request and doesn’t respond. This shows that the casino takes its reputation seriously and reviews each player's case in detail. You don’t often see this even among the best international online casinos.

There is no information on the website about an active License. Some catalogues list the PowerUp casino as operating under an Anjouan License. It’s possible there have been recent changes, and the information hasn’t been updated properly. If that’s the case, it should be updated, and if the casino does operate under an Anjouan License, it would make sense to add a widget showing the License validity status.

Important T&C

Registration is allowed only for players who have reached the legal age in their country and are at least 18 years old. The T&Cs also include a list of restricted jurisdictions.

The casino may request documents for KYC verification. These can include proof of identity, proof of address, and confirmation of ownership of the payment method. Players have 30 days to provide them. Verification takes up to 10 days, though it may be extended depending on the situation.

If players have any PowerUp casino complaints, they can contact support with a detailed description. The casino reviews complaints within 10 days.

If a player doesn’t use their account for 180 days, it is considered inactive. As long as the balance remains positive, an administrative fee of €5 will be charged.

I also found a responsible gaming page with general information, links to organisations that help players with addiction, and tools to prevent underage gaming. The casino also offers a self-exclusion option, which can be activated via email support. I’d recommend adding a few useful tools, such as deposit limits, betting limits, session limits, and similar controls.

Registration Process

To register, I filled out several forms:

1. Chose a bonus, entered email, PowerUp casino login, and password

2. Entered first name, last name, date of birth, gender, and chose whether to receive exclusive bonuses or promotions

3. Selected the country and currency, then entered the phone number, city, address, and postcode

Registration took me just a few minutes.

PowerUp Casino Bonuses

The T&Cs state that all promotions on the site are not available to players from Bosnia and Herzegovina, Georgia, Indonesia, Malaysia, Tunisia, and Armenia.

Among the PowerUp casino bonuses available to players are: a Welcome package, reloads, free spins, cashback, and others. It’s convenient that players who use cryptocurrencies can replace the standard Welcome package with a Crypto welcome offer. It’s also a nice touch that cashback is split separately for slots and for live casino games.

Beyond that, players have access to: Bonus Crab, Tournaments, Level Up Game, Achievements, Shop, and a VIP Club.

Bonus Crab

After each first deposit of €10 or more per day, players get one attempt to participate in Bonus Crab. Within 25 seconds, the player can grab real money, bonus money, free spins, or coins.

Tournaments

When I was collecting info on the available promotions for this PowerUp casino review, I saw 6 tournaments running at the same time, with cash and coin prize pools. There is a dedicated section where you can check both active and completed tournaments.

Level Up Game

This is an internal game with 100 levels. At each level, the player can receive some kind of reward, including coins, free spins, or money. I noticed in the T&Cs that to progress through the levels, you need to meet a turnover requirement. At the same time, there are no clear details on what that amount actually is. I contacted support about this, and the agent took quite a while to clarify. The final response was: “Please note that the relevant department has confirmed that the progress is automatic and tracked by the system. Once you reach the necessary amount, determined by the system, by depositing and paying the funds, you will progress to the next level.”

From my perspective, these are vague promotion terms and should be clarified for players. It’s inconvenient that players can’t predict when they will reach a certain level and get a specific reward.

VIP Club

The VIP Club has 5 levels, each with different benefits. Right after registration, the player starts at level 1. From level 2, players get higher withdrawal limits; from level 3 — cashback; from level 4 — access to a personal manager. Players can also receive exclusive PowerUp casino promotions.

At the same time, the description of the program doesn’t include clear conditions for moving to higher levels. It only states that all player activity over the last 90 days is evaluated, and level progression happens automatically. I believe these terms should also be made more transparent.

Achievements

Here, players can complete tasks and receive coins, which can later be exchanged in the Shop for various bonuses. For example, you can earn 10 coins by completing simple tasks like making your first deposit or joining your first tournament.

Shop

Coins can be earned through tournaments, achievements, and the Level Up Game. Then they can be exchanged for free spins or bonus money. For example, 5 FS in Book of the Fallen cost 30 coins, while €5 in bonus money costs 50 coins.

I didn’t find any PowerUp casino no deposit bonuses on the site. If you’re looking for the best online casino no deposit bonus, you can check our listing of trusted casinos.

Payments

The account currency can be chosen during registration, and after that, it can’t be changed. The available payment methods depend on the player’s country. They include bank methods, e-wallets, and a wide range of cryptocurrencies.

The minimum deposit limit for all methods is €10. This is below the standard limit in online casinos. The maximum depends on the payment method. For example, bank cards — €2,000, e-wallets — €5,000, and cryptocurrencies — also €5000.

The minimum withdrawal amount is also €10. The maximum PowerUp casino withdrawal limits depend on the player’s VIP level. Right after registration and for quite a while, the limits are €500 per day and €7000 per month. These are low limits, and to significantly increase them, the player needs to reach the highest VIP levels.

Before withdrawing money, the player must wager their total deposits at least once. If this condition isn’t met, a fee of 10% applies, or 15% if bank methods were used.

No more than 3 withdrawal requests can be active at the same time. Processing takes up to 3 business days.

The casino doesn’t charge extra fees on deposits or withdrawals.

PowerUp Games Catalogue

Some providers have restrictions for certain countries — all of them are listed in the T&Cs.

The casino offers a large selection of PowerUp casino games from leading providers. You can find a specific game using the search bar by its name or the provider’s name.

Games are also grouped into sections: Top, New, Popular, Exclusive, Bonus Buys, Megaways, Jackpots, Arcade, Slots, and Table Games. Live casino games have their own sections: Top Live Casino, Gold Saloon, Roulette, Blackjack, Game Shows, Baccarat and Dice, and Poker.

There is also a separate section in the menu — Arcade.

I didn’t find demo versions of games in the catalogue. So if you want to play for free before using real money, you can check demo versions in our catalogue.

Support

Support is available via live chat and email. In both cases, responses come very fast. In live chat, agents connect almost instantly, even if the queue shows more than 10 players ahead. By email, I also received replies very quickly — within 5 minutes. That’s quite rare, since in the best ranked online casinos you may wait for hours. Before getting a reply, I also received an automatic email with a request number.

Both in live chat and via email, agents provide fairly detailed answers and don’t leave questions unanswered, trying to help.

You can also find useful information about using the site in the PowerUp casino FAQ or Guide sections.

FAQ