SlotsPalace Casino Review

The SlotsPalace online casino was established in 2020. When it comes to sister sites, the casino has one, Neon54, which runs similar games. 

SlotsPalace casino has a modern website. I started my review with the desktop version. The main menu is located at the top of the page and includes the following sections: Casino, Live Casino, Specials, Promotions, Spin Rally, and Tournaments. In the upper-right corner, there are buttons for login, registration, and site search.

The mobile version has a similar content layout, adapted for convenient use on mobile devices.

The language switch button is located at the bottom of the page. Players can choose from 18 languages.

I carefully examined the casino’s reputation and found that it holds average ratings on most review sites, with a few showing high ratings. Players actively leave feedback — the most common complaints mention the lack of responsible gaming tools and slow support response times. I will personally test these aspects to provide a fair assessment.

The SlotsPalace casino operates legally, as stated on its website. The casino is operated by Stellar Ltd., a company incorporated under the laws of The Autonomous Island of Anjouan, Union of Comoros, and licensed by the Gaming Board of Anjouan at Mutsamudu under License No. ALSI-202411077-F12.

Important T&C

Only players who are 18 years of age or older, or have reached the legal age of majority according to the laws of their jurisdiction, are allowed to use the website’s services. There is also a list of countries whose residents are not permitted to open an account on the site: Bulgaria, Cyprus, Denmark, Estonia, Lithuania, Romania, the Netherlands, Sweden, the UK, the USA, and others.

At any time, the SlotsPalace casino may request document verification as part of the KYC procedure. This may include a properly certified ID, proof of address, proof of ownership of the payment method, transaction history, bank statements, and more. The requested documents must be submitted within 30 days, and the verification process may take up to 10 days.

A player’s account is considered inactive if no login occurs within 180 days. In such cases, a €5 administrative fee will begin to be deducted monthly until the balance reaches zero. The casino reserves the right to change the fee amount without prior notice.

If players have any SlotsPalace casino complaints, they should first contact customer support. If the response is unsatisfactory, they can send another email to complaints@slotspalace.com, with the reason for the complaint stated in the subject line. Such complaints are usually reviewed within 10 days.

The website also features a dedicated Responsible Gaming section. It includes general information, a list of helpful organizations, parental control recommendations for underage protection, and a description of the self-exclusion option. Although some reviews mentioned its absence, it actually exists — players can request self-exclusion via email. The exact timeframe for account closure is not specified, but it is stated that it will be done “as soon as possible.”

Advantages and Disadvantages of SlotsPalace Casino

How To Sign Up To SlotsPalace Casino

To register, I had to complete the following steps:

1. Choose a bonus or opt out of it.

2. Enter basic information: email, SlotsPalace casino login, password, and phone number. At this stage, you also need to confirm your age and accept the T&C and Privacy Policy.

3. Provide personal details: first name, last name, date of birth, and select gender.

4. Choose your country and currency, then enter your city, postcode, and address.

Casino Bonuses and Promotions

The following bonuses are available to players: Welcome package, Crypto Welcome Offer, Weekend Reload Bonus, Weekly Reload, Sunday Spins, and Live Cashback. You can also find on the website Tournaments, Achievements collection, Bonus Boutique, Bonus Crab, and VIP program.

Welcome package

As a bonus, a player can receive up to €1000. To do this, they need to make 3 first deposits of €20:

• 1st deposit – 100% up to €500

• 2nd deposit – 75% up to €300

• 3rd deposit – 50% up to €200

Deposits made using Neteller and Skrill do not participate in the promotion. Bonuses must be wagered within 10 days after activation with a x35 requirement. These are standard conditions, quite favorable for players. The instructions on how to get the SlotsPalace casino’s bonus can be found on its page.

Crypto Welcome Offer

Instead of the previous bonus, a player can choose the Crypto Welcome Offer and get up to 100 mBTC + 100 FS. The bonus applies to deposits in cryptocurrencies: Bitcoin, Bitcoin Cash, Tether (USDT), Litecoin, Ethereum, Ripple, USD Coin, DAI. The bonus can be received by making the first 4 deposits of 1 mBTC:

• 1st deposit – 50% up to 50 mBTC + 100 FS

• 2nd deposit – 100% up to 12.5 mBTC

• 3rd deposit – 100% up to 12.5 mBTC

• 4th deposit – 25% up to 25 mBTC

Bonuses must be wagered within 10 days after activation with a x35 requirement, and Free Spins – x40.

Weekend Reload Bonus

On Fridays and Saturdays, players can receive a 50% bonus up to €700 + 50 FS. To do this, it is necessary to make a deposit of €20 and, within 10 days, complete the wagering requirements x35, and for Free Spins – x40.

Weekly Reload

From Monday to Thursday, SlotsPalace casino’s players can receive a 50 FS bonus. To do this, it is necessary to make a deposit of €20 and wager the bonus within 10 days with a x40 requirement.

Sunday Spins

Every Sunday, a player can get a 100 FS bonus. The number will depend on the amount of wager:

•  20 FS – when wagering €100

•  30 FS – when wagering €300

•  50 FS – when wagering €400

The bonus must be wagered within 10 days with a x40 requirement.

Live Cashback

Weekly, a player can receive Live Cashback 25% up to €200. At the same time, a small wagering requirement still applies – x1.

Tournaments

The website features tournaments from different providers with prize pools starting from €4245. Also, while I was preparing this SlotsPalace online casino review, there were special offers available for players – Spin Rally and Halloween Boom. Spin Rally – this is a chain of games in which you need to play for a certain time to receive additional bonuses up to €200. Halloween Boom – this is a tournament in which you need to make deposits of €25 (up to 5 per day) to have the opportunity to get up to 100 FS depending on the player’s results.

Achievements collection

In this section, to complete different actions, a player can receive Diamonds, which can later be exchanged for various bonuses. For example, if a player wins €10, they receive the corresponding achievement and 1 Diamond.

Bonus Boutique

Here, a SlotsPalace online casino’s player can exchange Diamonds for bonus money, free bets, and free spins. For example, for 4 Diamonds, you can buy 4 FS from different games, and for 7 Diamonds – 5 bonus euros.

Bonus Crab

Each player has the opportunity to receive 1 Bonus Crab per day for a deposit of €10. During the session, the player can win bonus money, free spins, or Diamonds. Bonus money must be wagered with a x50 requirement, Free Spins – x40.

VIP Program

SlotsPalace casino has a VIP program with 5 levels. With each new level, players get increased withdrawal limits, cashback, access to a personal manager, and other benefits.

I did not find a detailed description of the program or the conditions for how a player can progress through these levels, so I asked this question in support. The answer turned out to be very vague — they simply said to stay active, and if the level increases, the player will be notified. I think this is not transparent at all, and this point should be clarified for players.

I did not see any active tournaments and didn’t find any SlotsPalace casino no deposit bonuses. But you can always find them from other casinos on this SlotsUp’s page.

Deposit/Withdrawal Methods

Some payment methods offered at SlotsPalace casino are debit and credit cards, e-wallets, instant banking, bank transfers, and cryptocurrency. The set of payment methods available to players depends on their country. You can view all available options here.

For all these options, the minimum deposit is €10, and the maximum is €5000.

The SlotsPalace casino accepts debit and credit cards from Visa and MasterCard. To make a deposit, players enter their card number, the amount they wish to deposit, and the transaction is underway. The process is similar for withdrawal. The online casino also accepts e-wallets, with the two most popular e-wallet choices being Skrill and Neteller. When depositing, the site redirects you to your preferred e-wallet site, where you verify your deposit. Withdrawals go directly to your account and reflect within a few hours or days.

The minimum withdrawal limit for almost all payment methods is €10. This is lower than the average across casinos, which is €20.

SlotsPalace casino withdrawal limits vary depending on the player's level. 

• For Level 1 players, the maximum withdrawal amount is €500 daily and €7000 monthly. It goes on to increase in the advanced levels. 

• Level 2 players can withdraw €500 daily and up to €10000 monthly. 

• For Level 3, Level 4, and Level 5 players, they can remove €800, €1000, and €1500 daily and up to €12000, €15000, and €20000 monthly. 

Most players opt for bank transfers because they are convenient, fast in deposits, and do not require disclosing a lot of personal information. Bank transfers, however, take some time to receive withdrawals. Lastly, there is cryptocurrency.

To withdraw funds, the deposit must be wagered at least once. SlotsPalace casino does not charge any fees.

Experience the Thrill of Casino Games at SlotsPalace

The site offers several SlotsPalace casino games, and they range in different categories. The major sectors are slots, table games, and jackpots. The table games include baccarat, blackjack, roulette, and craps. As of now, slots are the most played games on the site. Some of the most popular slots are Heavy Anchor, King of the Ring, and Moon Princess 100. Jackpots also have a wide variety, which includes Gunslinger Reloaded, Dragon Chase, and Buffalo Trail.

The SlotsPalace casino also has a live casino that involves table games. The most popular games in the live dealer section are blackjack, roulette, and Monopoly. There are numerous variations for each game to entertain the players. For example, in roulette, there is Lightning Roulette, Club Royale Roulette, and Speed Roulette, among others.

The SlotsPalace casino also releases new games often to ensure the players have a range of choices. The games tab has no filters to allow players to choose which games they prefer, and it is not convenient. There are over 200 casino games and more than 150 live casino games.

Support

While preparing this SlotsPalace casino review, I frequently contacted customer support — mostly via Live Chat. It operates 24/7, and the agents responded quickly to all my questions.

Email support is also available, but responses there can take several hours or more. Therefore, if you have an urgent question, I recommend using Live Chat.

There is also an FAQ section on the website — it includes only 18 questions, but it can still be quite helpful.

After reviewing the reputation and feedback about poor customer support, I cannot agree with that.

Desktop vs Mobile version

While exploring the website on both desktop and mobile versions, I did not find any visible differences — all features are fully identical.

The General Impression of SlotsPalace

I have a good impression of this casino. It offers a huge number of SlotsPalace casino promotions with reasonable wagering requirements. The only thing I would improve is the VIP program — its conditions are not transparent to players.

SlotsPalace casino has a large game library, but I missed having search tools such as filters or sorting options. The availability of demo versions would also make the experience better.

The quality of customer support is excellent — this is definitely one of the main advantages.

To conclude my SlotsPalace casino review, I can confidently recommend this casino to both new and experienced players.

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