Gamblezen Casino Review

The Gamblezen online casino has a user-friendly website that adapts well to different mobile devices. The site is aimed at players from various countries and offers 10 language versions.

There is a mention on the website that the casino has repeatedly won different awards, including LCB Awards as Best Online Casino. I also carefully reviewed everything related to the casino’s reputation. On most websites, the casino has high ratings from both players and experts. However, I noticed that on AskGamblers, most of the complaints are marked as “Rejected.” I read through each of them and found that these were actually resolved cases where the players’ requests had been fulfilled. So, the correct status should have been “Resolved,” and this may simply be a technical error.

I was also concerned by the low rating on TrustPilot. While the Gamblezen casino holds a 9,8 out of 10 rating on AskGamblers based on more than 1,200 player reviews, it only has 1,5 out of 5 on TrustPilot from around 120 reviews. I reviewed these comments as well and can say that most of them are emotional and lack detailed descriptions of actual situations, which makes it difficult to assess their reliability. The only recommendation here would be for the casino to respond to every Gamblezen casino review in detail. At the moment, not all reviews receive replies, and responses are often delayed.

The casino operates legally and is licensed by the Curaçao Gaming Authority. This information is available on the homepage.

Important T&C

At registration, a player must be at least 18 years old and must also meet the minimum legal age set by their country of residence. The T&C also includes a list of restricted countries whose residents are not allowed to register.

If a player does not log into their account for 90 days, the casino may close the account.

Under the KYC policy, players are required to provide a copy of an identity document, proof of address, and proof of ownership of the payment method used when making their first withdrawal request.

Players can submit Gamblezen casino complaints within 6 months from the date of the disputed situation. Complaints related to responsible gaming violations are reviewed within 2 business days, while other complaints are reviewed within 7 calendar days. After that, the player will receive a response, and the casino may take additional time to resolve the issue.

I found a separate page dedicated to responsible gaming with general information, including a description of the self-exclusion option. Players can activate it for a period ranging from 6 months to 5 years by contacting email support.

I noticed a recommendation in the text suggesting that players set deposit limits. However, there was no clear explanation of how to do this. I also checked the account settings and found no such option there. I decided to ask about it via live chat and was redirected to email support. It turned out that I can indeed set a deposit limit simply by contacting support agents. This is a great feature, and it would be useful to describe it more clearly on the responsible gaming page so that players do not miss this option.

Registration Process

Registration took me less than a minute. I filled out a form with the following details:

1. Email

2. Gamblezen Casino Login

3. Password

4. Country

5. Currency

6. Promo code (if available)

7. Consent to receive promotions (optional)

8. Confirmation that the player is 18+ and agrees to the T&C and Privacy Policy

This form can also be skipped by signing in via Google or Twitch accounts, which is quite convenient.

Right after that, I entered my account and was asked to complete another form with the remaining personal information:

1. Phone number

2. Name

3. Surname

4. Date of birth

5. City

6. Address

7. Postcode

8. Gender

It’s better to fill in all the details right away, since the registration is not considered complete without them, and, for example, live chat agents will not be able to fully assist you otherwise.

Gamblezen Casino Bonuses

Players have access to the following Gamblezen casino bonuses: a welcome package for the first 4 deposits, a high roller bonus, reloads, cashback, and others.

The site also features several activities: Wheel of Fortune, Daily Missions, Daily Bonus, Shop, Tournaments, and a VIP programme.

Wheel of Fortune

In the Wheel of Fortune, players can win a cash bonus, free spins, or coins. For example, right after registration, I managed to win 5 FS, and I had less than 24 hours to use them. If I wanted to spin the Wheel of Fortune again, I would need 100 coins on my balance.

I didn’t find any explanation of how the Wheel of Fortune works, so I contacted a live chat. The agents explained that if I don’t make deposits, I can spin once a week, and if I do deposit, once per day. The deposit amount can be any minimum allowed for my payment method.

Daily Bonus

Each day, new offers become available on the Daily Bonus Map. The player can only see the bonus on the day it is active — it’s not possible to preview upcoming offers. The map is updated once a month. On the day I was going through this page for my Gamblezen casino review, I was shown a bonus with the following terms: 120% up to €1,000 + 150 FS in Elvis Frog Trueways.

Daily Missions

New missions become available every 24 hours. These are a series of tasks that reward players with additional coins. For example, you may need to make a deposit, complete a certain number of spins in selected games, or reach a multiplier. Missions reset daily, and to receive the reward, all tasks must be completed within that period.

Tournaments

The Tournaments section is very convenient, allowing you to see current, upcoming, and past events. While I was researching the site for this Gamblezen review, there was only one active tournament, and its prize pool consisted of coins.

Shop

In the Shop, players can exchange coins for additional bonuses such as free spins or bonus money. Coins can be earned through the Wheel of Fortune, Daily Missions, and tournaments. Also, for every €100 wagered, the player receives 1 coin.

For example, to get €5 in bonus money, you need 25 coins. Considering that each daily mission gives around 12 coins, you would need to complete several missions. Another example: 10 FS for selected games can be purchased for 30 coins, which could be earned by wagering around €3,000.

VIP programme

The VIP programme has 5 levels. Each level provides benefits such as cashback, access to exclusive Gamblezen casino promotions, a personal manager, and other privileges. After registration, the player does not have a level. To reach Level 1, you need to accumulate 20,000 LVL experience.

I tried to clarify what this means with support agents, but received a vague response:  “Your level increases based on your activity — placing bets with a real balance, making deposits, and participating in tournaments. Please note that bet tracking is automatic, and once the progress bar resets, it means you have advanced to a new level.”

This means the player cannot predict exactly when they will level up, as there are no clear requirements. I consider these conditions not transparent enough, and they should be explained more clearly.

I did not find any Gamblezen casino no deposit bonuses on the site. If you are looking for a casino welcome bonus no deposit, you can choose one on our website.

Payments

The player selects the account currency during registration and cannot change it later. Available payment methods depend on the player’s country.

The minimum deposit for most payment methods is €20. The maximum deposit limit also depends on the method. For example, bank cards have a limit of €1,000, while e-wallets such as Skrill allow up to €10,000. For cryptocurrencies, the maximum deposit limit is €1,000,000.

The minimum withdrawal amount is €20 for bank methods and e-wallets, and €50 for cryptocurrencies. According to the website rules, a player can withdraw up to €2,000 within 24 hours, up to €5,000 within 7 days, and up to €20,000 within 30 days. Actual Gamblezen casino withdrawal limits may vary depending on VIP status and account activity.

Overall, the casino offers fairly standard limits compared to other best real play online casinos.

According to the T&C, the player must wager their total deposits at least 3 times before requesting a withdrawal.

Withdrawal requests are processed within 2 business days. Only one withdrawal request can be submitted within a 24-hour period.

All tax obligations, in accordance with the laws of the player’s jurisdiction, must be handled by the player independently.

Gamblezen Games Catalogue

Gamblezen casino games from more than 80 providers are available to players. The site has a convenient catalogue with the option to search games by provider name and categories. For slots, the following categories are available: Wilds!, Buy Feature, Megaways, High volatility, Stacked symbols, Pays both ways, and Win multiplier. Live casino games and Jackpot games are placed in separate categories. The catalogue also allows you to browse games in sections such as New, Hot, Popular, and Table games.

All the games you like can be saved to the Favourite section.

I also liked that in most games there is an option to try demo versions.

Support

Support is available in two options: live chat and email. When contacting live chat, you can choose one of three languages: English, German, or Portuguese. Agents connect instantly and provide quick assistance.

Email support also works well, but response times may vary. A few times, I received replies within 5 minutes, which is very fast compared to any international online casino site. The question was about setting deposit limits. There were also replies that took several hours. The response time may depend on the complexity of the request.

You can also find answers to your questions in the FAQ section. It contains 6 questions on general topics.

FAQ