Qzino Casino Review

The Qzino online casino has a modern website available in 3 languages and a convenient version for mobile devices. The website positions itself as a trusted online crypto casino.

I carefully studied the reputation and can say that the casino still does not have many reviews because it is new. However, ratings from players and experts are already average and above average. I also carefully read player reviews on Trustpilot. There are several negative reviews there, but most of them are related to players not reading the bonus terms or not reviewing the T&Cs in detail before registration.

The Qzino casino operates under a license by the Government of the Autonomous Island of Anjouan, Union of Comoros.

Important T&C

According to the T&Cs, a player must be at least 18 years old and meet the age requirements of their jurisdiction regarding online gaming. Besides this, the player must independently make sure that gaming is legal in their jurisdiction and confirm that their country or region is not listed among the restricted countries in the T&Cs.

If a player has any Qzino casino complaints regarding technical errors or a transaction, they must submit them no later than 14 days after the situation occurred. The complaint will first be reviewed internally by the casino, and they will try to resolve it. If the player is not satisfied with the result, they may escalate the complaint to the licensing authority — Offshore Finance Authority of the State of Anjouan.

If a player does not use their account for 12 months, it will receive frozen status. From that moment, a monthly fee of $50 will be deducted from the player’s positive balance. An account that has been inactive for 24 months will be deleted without the possibility of recovery.

I can say that this is a very high fee for inactive accounts. Compared to almost any other online international casino website, it exceeds the standard fee by around 10 times. Much more often, you can see fees in the range of $5–10.

The Qzino casino may request documents for KYC verification at any time. This may include a picture ID (such as a passport, driver’s license, or national ID card) and a recent utility bill showing the player’s name and address as proof of residence. The player must provide the documents within 7 days.

I found information about responsible gaming on a separate page. Along with general information and useful links, there was also a description of the available player tools:

• deposit limits (daily, weekly, or monthly)

• time limits on the website (daily, weekly, or monthly)

• spending limits (daily, weekly, or monthly)

• time alert (15 minutes, 30 minutes, 45 minutes, 1 hour, 2 hours, or 3 hours)

All of these tools can be set through email support.

Registration Process

I registered on the website within a minute. To do this, I simply filled out a short form with Qzino casino login information:

1. Email

2. Password

3. Referral/Promo code (optional)

4. Confirmation checkbox stating that the player is at least 18 years old and has read the Terms of Service.

Right after that, another pop-up window appeared where I had to enter a verification code that was supposed to be sent to the email address used during registration. There was also an option to agree or refuse to receive Qzino casino promotions.

After registration, the player can view all the necessary information in their personal account. There is a dashboard with loyalty program level progress, security settings (including two-factor authentication), information about transactions, games, sessions, and so on.

Qzino Casino Bonuses

Different Qzino casino bonuses are available for players: Welcome Pack, Weekly Bonus, Cashback, Rakeback, and others.

Players also have access to: Wheel of Luck, Weekly Race, Rank System, and VIP Club.

Wheel of Luck

A player gets access to the Wheel of Luck once their level in the Rank System reaches Bronze. The higher the VIP level, the more valuable the prize wheel the player can spin. The prizes include points and cash bonuses in cryptocurrency.

Weekly Race

Every week, players can participate in a Race with a prize pool of $20,000. To compete for the biggest prizes, players need to earn points. A player can earn them by:

• placing bets: $1 wagered on original games = 10 points, while $1 wagered on slots = 13.33 points

• winning in the Wheel of Luck

• completing tasks (following Instagram, joining the Discord server, and others)

The prize pool is distributed between 200 winners with rewards ranging from $20 to $4,000.

Rank System

The Qzino casino’s Rank System has 8 levels. To reach different levels, players need to meet wagering volume requirements. For example, to reach the Bronze level and start receiving cashback and rakeback, a player needs to place bets totalling $1,000. Players will also receive Level Up Bonuses, Weekly Bonuses, Monthly Bonuses, and Sublevel Rewards.

VIP Club

The VIP Club has VIP and Super VIP levels. They differ in the number of benefits available. To enter the VIP Club, a player must reach Rank Gold, meaning they need to place bets totalling $1,000,000. This gives access to additional Personal Bonuses, a Birthday Bonus, and a Royalty Bonus.

To receive Super VIP status, a player must reach Rank Emerald, meaning they need to place bets totalling $500,000,000. This gives access to increased Personal Bonuses, a Birthday Bonus, a Royalty Bonus, Rising Rakeback, and an SVIP Concierge service.

Besides this, all VIP Club members have access to a personal manager. I liked that the VIP Club, just like all of the casino’s loyalty programs, has transparent conditions for players.

I did not find a Qzino casino no deposit bonus among the offers on the website. However, if no deposit online casino bonus is exactly what interests you, you can choose a casino from our listing of websites verified by our team.

Payments

The player does not choose a currency manually. Right after registration, accounts in all available cryptocurrencies are automatically created for them.

Only cryptocurrencies are available among the payment methods for both deposits and withdrawals.

The minimum deposit limit for most cryptocurrencies is $1. There is no maximum deposit limit. The minimum withdrawal limit is around $2. Maximum withdrawal limits are also unlimited. The only condition is that if a win exceeds $50,000, the casino will pay it out within 30 days.

At the same time, these Qzino casino withdrawal limits may be increased for VIP Club members, with each case reviewed individually.

Withdrawal fees may also be charged to players. The exact fee amount is shown when submitting the withdrawal request.

Withdrawal requests are processed within 30 minutes. In some cases, processing may take a little longer.

Besides this, players should note that the casino has a maximum win limit of $300,000 from a single bet.

Games Catalogue

Players have access to a good selection of the Qzino casino games on the website. The casino also has a convenient catalogue. Games can be searched by provider and sorted by popularity (for 1, 7, or 30 days), newest, or oldest. Players can also browse games through sections such as Originals, Slots, Live Casino, Table Games, and Popular.

While writing this Qzino casino review, I noticed that not all games are available in every region. Unavailable games are still displayed in the catalogue. I also noticed that to launch demo mode, the player first needs to click on the game icon. Demo versions are available for most games.

Another interesting section in the game lobby is the real-time betting table. Players can watch what bets others are placing and which games they prefer.

Support

While preparing this Qzino casino review, I contacted support several times with questions and requests. I came to the conclusion that support works more slowly than in the best reputable online casinos.

For example, email replies may take several hours. The live chat connects instantly, though. Some questions can be asked of the bot, and it is fairly competent and quick with responses. But when I communicated with live chat agents, I had to wait a long time, even for simple questions. For example, an agent could receive a question and spend 5–10 minutes searching for information about it. I had to remind them about my request, after which the agent would ask me to wait and disappear again for some time.

At the same time, I have no complaints about the quality of the replies, and the agents were always extremely polite and attentive. However, based on this, players do not really have a fast way to get answers from live agents. I would recommend that the Qzino casino focus specifically on improving response speed. The casino should also add an FAQ or Help Centre where players can independently find answers to their questions.

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