RoyalistPlay Casino Review

The RoyalistPlay online casino was established in 2022 and is owned by Next Global Era Limited, with a license from the State of Anjouan No. ALSI-102310002-FI5. The casino caters to an international audience and is available in several languages.

Reputable sources give the casino an average rating, while user feedback is mixed. Most players seem to be baffled by the website’s withdrawal procedures. However, the management does its best to address such concerns. I’ve found a RoyalistPlay online casino review on Trustpilot that addressed a steep deposit wagering requirement.

While there is no dedicated RoyalistPlay casino app, the website performs well on Android and iOS devices.

RoyalistPlay Casino T&C

The RoyalistPlay casino has several pages dedicated to the T&C, KYC, and responsible gaming, so I took the liberty of analysing them for you and explaining the most crucial points:

• You must be at least 18 years old

• VPNs and proxies are prohibited

• Only one account per person

• Players from several restricted jurisdictions are prohibited

• False or outdated information can result in account suspension and potentially legal action

• The T&C can be amended at any time, with changes taking effect immediately upon publication

In my RoyalistPlay casino review, I would like to note that management may request identity, address, and other documents and restrict account functions until verification is complete. KYC requires players to submit:

• Government-issued photo ID

• Selfie holding the ID document

• Bank statement or utility bill as proof of address

The T&C also mention a passport, driver's licence, and a recent utility bill showing the player's name and address as acceptable proof of residence. The casino can request an additional verification call.

If verification fails, the reason should be documented and a support ticket created. The player is then given the ticket number and an explanation. Once all required documents are received and accepted, the account is approved. The T&C do not specify a timeframe for completing KYC. I consulted a live chat manager, and they told me to rely only on the information provided on the website, though it isn’t there.

The procedure for resolving RoyalistPlay casino complaints is rather restrictive. Players should contact support using the website's support channels and use their registered email. If you disagree with how a bet was settled, you should submit the details to support. The casino says it intends to respond to such queries within 28 days. However, wagering complaints have a much more limited timeframe — you have only 3 days from the date that the bet was decided.

Section 2.2 of the Self Exclusion policy states that temporary restrictions and limits on financial spending, such as stakes, bets, deposits, or losses, may be applied unilaterally. It means RoyalistPlay may decide to apply limits to stakes, bets, deposits, or losses without you requesting or approving them. I contacted support for more details and received a reply stating that this is a temporary measure by their team, which periodically reviews accounts for updates. A user can’t activate any of these responsible gaming tools.

You can request self-exclusion from support, which may take up to 10 business days to process. An important note: bets placed while a request is pending are your responsibility. Account closure has unusual restrictions — a player cannot request ordinary account closure until 90 days after the first successful deposit, and closure can take up to 60 days to finalise.

How to Sign up at RoyalistPlay Casino

The first step to creating an account at the RoyalistPlay online casino site is to choose a welcome bonus or enter a coupon code. You could also continue to create an account without a bonus, which could be collected later.

After you click “Next”, the website will ask you to enter an email address and a password for a RoyalistPlay casino login and agree to the T&C and Privacy Policy. You could also opt in for receiving promotional emails via phone calls, SMS, and newsletter. By proceeding to the next step, you automatically confirm that you’re 18 years old or older. 

In my RoyalistPlay review, I would like to praise the Google sign-up option, which boosts the registration process for players and makes it even less time-consuming.

The final registration stage is providing basic information about yourself:

1. Gender

2. First and last name

3. Phone 

4. Country

5. Currency

6. Date of birth

To confirm your identity, you will need to specify your city, address, and postcode in the account area later.

RoyalistPlay Casino Bonuses and Promotions

I didn’t find many RoyalistPlay casino bonuses. New players can count on a Welcome package with bonuses on the first four deposits. In their turn, regular players have access to a Reload bonus. 

I couldn’t find any information about a VIP Programme on the website. When I asked about its availability in live chat, I was told that a dedicated department monitors player activity and, at its discretion, sends official invitations by email. I find this approach rather opaque, as the casino provides no clear criteria for eligibility or explanation of how players are selected.

There’s no RoyalistPlay casino no deposit bonus, as confirmed by the support team when I specifically asked about one. Instead, an operator directed me towards available deposit-based promotions. If a real money casino no deposit bonus is a must-have for you, check our list of casinos that offer this type of promo.

Tournaments

There’s no page dedicated to tournaments. These activities are included in the Promotions section, which makes them somewhat harder to find and reduces the visibility of the casino’s tournament offerings. I was able to find several tournaments from major networks, although the selection of these RoyalistPlay casino promotions seemed fairly limited.

How to Make Deposits and Withdrawals at RoyalistPlay Casino (+Fees)

The RoyalistPlay casino offers several fiat, e-wallet, and crypto payment options. The minimum deposit is €5 per transaction, which can be convenient for beginners looking to start small. The maximum deposit varies from €1,000 for cards and up to €2,500 for e-wallets, which is quite low compared to other casinos. The largest deposit you can make is via crypto — €5,000.

RoyalistPlay casino withdrawal limits are €5,000 per 7-day period, which is also much lower than the industry standard. Minimum withdrawals per transaction, as well as daily or monthly limits, aren’t specified on the website or shared by support. Funds can be withdrawn using the same payment options as for deposits. Multiple withdrawals within a rolling 30-day period can incur a fee of up to 8%. A live chat manager told me that a second withdrawal request within this timeframe will trigger a fee and that I should plan my withdrawals accordingly.

A live chat manager informed me that withdrawal speed is on a case-by-case basis and that the timeframe may vary depending on various factors. Neither the T&C nor support managers provided more distinct information about withdrawal limits or processing times. 

I would like to point out that you will need to roll over a deposit 5x before submitting a withdrawal request compared to 3x at most other casinos, which is a strict requirement. Otherwise, you’ll face an 8% fee.

There’s a €50 fee for each chargeback, payment denial, or payment reversal.

RoyalistPlay Casino Games and Software Providers

There are thousands of RoyalistPlay casino games from world-renowned providers sorted by the following categories:

• Top

• Slots

• New

• Hot 

• Cold

• Megaways

• Book of Slots

• Bonus Buy

• Table Games

• Jackpots

In the Live Casino section, players can find Roulette, Blackjack, Game Shows, Baccarat, Poker, and TV Games.

I personally enjoyed the Cold slots section with titles that recorded fewer payouts than they typically do in recent sessions. According to the casino, some players are drawn to them because they expect a winning streak to follow a period of poor results.

Games can be filtered only by providers and volatility. I would recommend that the RoyalistPlay casino add more filters by genre, reels, and RTP.

Each game title features a provider name, an “Add to Favourites” icon, and a real money mode. Each title is available in full-screen. There’s also a live chat icon to consult a support manager for game-related questions.

RoyalistPlay Support: Contacts and Response Times

The casino can be contacted via email or live chat. There’s a dedicated Contact Us page in the footer that details how to contact RoyalistPlay, which I found very thoughtful. An email address could also be retrieved from a welcome letter after registration.

For my RoyalistPlay casino review, I chose live chat as the primary means of communication because email responses took more than five hours to arrive, which is very long. In the meantime, live chat managers respond within seconds on average, though I sometimes had to wait up to 5 minutes during busy hours. As far as the quality of live chat responses goes, managers don’t give exact details if information isn’t found on the website. Given that there are few specifics on key aspects such as withdrawal processing times, limits, and KYC turnaround, I found the quality of support to be satisfactory at best.

Mobile users will need to make an extra tap to access live chat, which is hidden in the main menu at the bottom of the screen (tap “More”). Such a design choice isn’t intuitive for an international online casino for real money, taking me a considerable amount of time to figure out where the live chat icon is on the mobile version.

There’s also an FAQ section covering several questions users may have. I wouldn’t call it particularly informative, as the answers are fairly brief and leave some important details unexplained.

FAQ