Trino Casino Review

The Trino online casino has a modern website that adapts easily to mobile devices. The website is aimed at players from different countries and is available in 13 language versions.

I carefully studied the casino's reputation and can say that it is positive. Both experts and players leave highly rated reviews. Even on Trustpilot, the casino has a rating of 4.0 based on nearly 150 reviews. On AskGamblers, the casino has resolved 15 out of 15 complaints, and the players involved state that they have no outstanding issues.

The Trino casino operates legally under a License issued by the Curaçao Gaming Authority. Information about this can be found in the website footer and in the Terms & Conditions.

Important T&C

The player registering on the website must be at least 18 years old and must also have reached the minimum gaming age established in their country of residence. The player must also be from a country where online gaming is not prohibited, and that is not included in the list of restricted countries specified in the Terms & Conditions.

If users have any Trino online casino complaints, they can submit them to customer support via email. Complaints related to responsible gaming will be reviewed within two business days and resolved within five business days. Complaints on other matters are reviewed within seven business days, and a final decision is provided within four weeks. In individual cases, these timeframes may be extended.

Before making a deposit, the player must provide documents as part of the KYC process. These include proof of identity, proof of address, and proof of ownership of the payment method upon first request. Depending on the payment method used, additional requirements may apply. These documents must be uploaded through the relevant section of the personal account.

If a player does not log into their account for 180 days, a monthly maintenance fee of €5 will be deducted from their balance.

The Trino casino website has a dedicated page for responsible gaming. It contains general information, links to useful resources, and services that help protect minors from gaming. A wide range of responsible gaming tools is also available. These include deposit limits, loss limits, wager limits, session limits, and a self-exclusion option. All of these tools can be requested through email support. To do so, the player must specify the desired limit and the period for which it should apply.

Registration Process

Registration took me just a few minutes. To complete it, I filled out several forms with the following information:

1. Account Trino casino login information: Email, Password, Country, Currency, Promo Code, consent to receive personalized offers, confirmation of being over 18 years old, and acceptance of the Terms & Conditions.

2. Personal information: First Name, Last Name, Date of Birth, Gender.

3. Contact details: Phone Number, City, Postcode, Address.

Trino Casino Bonuses

The website offers users various Trino casino bonuses, including a welcome offer, free spins, and other promotions.

The casino also features Daily Missions, Achievements, Tournaments, a Shop, a Wheel of Fortune, and a Loyalty Program.

Daily Missions

Every day, users can complete different missions to earn rewards. For example, when I was exploring the website for this Trino review, users had to complete four tasks in order to receive 10 Coins and 10 FS. These tasks included making a deposit of a specified amount, completing a certain number of spins in games, and taking a x10 multiplier in any game.

Achievements

Users can earn Achievements by completing different tasks. Collecting several Achievements can unlock additional bonuses or simply award Coins. For example, making three deposits of at least €50 within one day rewards the user with 60 Coins.

Tournaments

At the time I was writing this Trino casino review, two tournaments were available on the website. One offered a prize pool in Coins, while the other awarded cash prizes. The tournaments varied in duration, with the longest lasting around one month. The tournament page allows users to view both active and completed competitions.

Wheel of Fortune

Users can spin the Wheel of Fortune once after registration and then once per day after making a deposit. Available prizes may include free spins, Coins, and bonus money.

I made a spin myself and won 30 FS for the game Le Pharaoh. The bonus came with an x50 wagering requirement.

Shop

In the Shop, users can exchange Coins for additional bonus money and free spins. Coins can be earned by participating in tournaments, collecting Achievements, completing Daily Missions, and spinning the Wheel of Fortune. Users also receive 1 Coin for every €100 wagered.

For example, 10 FS for The Dog House Megaways can be purchased for 50 Coins. This means that a user can either collect those 50 Coins through the activities listed above or by placing wagers totalling €5,000.

Loyalty Program

The VIP Club consists of 25 levels. Members receive various rewards as they move up the ranks, including cashback, birthday Trino casino promotions, higher withdrawal limits, milestone rewards for reaching new levels, and support from a personal VIP manager.

For instance, cashback is not available to new users right away. It unlocks at Level 2, where the rate starts at 2%. At the top level, the cashback rate increases to 35%. Birthday rewards also grow significantly, starting at €2 at Level 2. At the highest VIP levels, users can receive rewards such as 1 BTC, a Cybertruck, and a Sky Apartment.

Advancement through the VIP Club is based on XP points. During the preparation of this Trino casino review, I found information stating that users earn 1 XP for every €1 wagered. However, I was unable to find a complete breakdown of the XP requirements for all levels. To get clarification, I contacted live chat. The support agent informed me that Level 2 requires 30 XP, meaning wagers totalling €30. Users can monitor their current level and progress directly in their account. 

I believe the casino should publish the XP requirements for every VIP level on the dedicated VIP page, as this information would make the programme more transparent.

I also found an opportunity to receive Trino casino no deposit bonuses from the casino. First, users can get free spins for installing the mobile app. Second, I received free spins from my Wheel of Fortune spin without making any deposit. Therefore, this can also be considered a no deposit bonus.

Payments

Users can choose their account currency during registration, and it cannot be changed afterwards. The payment methods available will depend on the user's country of residence.

The minimum deposit limit is €20. The maximum deposit limit depends on the selected payment method. For example, the limit is €1,000 for Visa and MasterCard, €2,500 for MiFinity, and €1,000,000 for cryptocurrencies.

The minimum withdrawal amount is €50. Maximum Trino casino withdrawal limits depend on the user's VIP level. Immediately after registration, users at Level 1 have relatively low withdrawal limits compared to other international casinos online. As the VIP level increases, the limits become higher, although they only reach standard industry levels at the higher VIP tiers.

The Trino casino does not charge any additional fees for deposits or withdrawals.

Before submitting a withdrawal request, users must wager their deposit at least three times. Only one withdrawal request can be submitted within a 24-hour period. Withdrawal requests are reviewed within up to three business days. After approval, the payout speed depends on the selected payment method.

Games Catalogue

The website features an extensive catalogue of Trino casino games from well-known providers. Users can browse the collection by searching for a game title, provider name, or specific category. The available categories include Favourite, Popular, Bonus Buy, Jackpot, Hold and Win, Crash Games, New, Slots, Bonus Wagering, Fruits, Myths, Fishing, Sweets, Megaways, Book of, Egypt, Vikings, Leprechauns, Cats, All Live Games, Top Live Games, Baccarat, Blackjack, Game Shows, Poker, and Roulette.

I also liked that demo mode is available for most titles, giving users the opportunity to test games for free before wagering real money.

The main menu contains a Recent Games section, making it easy to return to previously played titles. Another feature I noticed on the homepage is a live ticker displaying recent wins in specific games. It shows payouts received by users within the last few minutes in real time.

Support

Users can get in touch with customer support through live chat or email. While researching the casino for this review, I mainly used live chat because it was the easiest way to get information. Support agents connected almost immediately and answered my questions very quickly. Every question I asked received a clear response.

Email support was also impressively fast. In most cases, I received a reply within about an hour. Compared to many online casino gaming sites, where responses can take several hours or even a full day, this is a very good result.

Users can also find answers in the FAQ section. However, I found that the number of topics covered there is relatively small.

FAQ